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Premier Inn Liverpool City Centre (Liverpool One) Hotel
Ranked #10 of 99 Hotels in Liverpool
Certificate of Excellence
Leeds, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fab place”
5 of 5 bubbles Reviewed 12 August 2014

Greats nights sleep, breakfast was good friendly staff!
Rooms are nice & clean very spacious.
Bathrooms clean the shower was lovely & warm.
Would I return to this hotel you may ask most definitely!
Park your car in the Q parks next door get a voucher from the hotel fab job!

  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GLA44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,052 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (253)
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English first
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 12 August 2014 via mobile

This hotel has a lot going for it. It is located near Liverpool Central train station, next to a Tesco and near the shopping centre. It is within walking distance of the Albert Docks.

The staff I saw on the check-in desk and restaurant/bar were as you would expect from a Premier Inn friendly and helpful.

However, this hotel has a problem with the cleaning staff. When we arrived (before check-in time) we were, not unreasonably, advised the room was not ready but they could look after our suitcases. However, I was also told the room would still not be ready at 2 (the correct check-in time) as there was a delay cleaning the rooms.

When we came back later the room was still not ready so was advised to wait. Luckily another member of staff arrived and was able to find a room which was ready so it was not a long wait. The following day the room was cleaned without any problems.

However, that was the only day as the next day (Saturday) when we returned in the evening the room had not been cleaned. On investigation we were advised the cleaner saw we had the 'we are still sleeping sign' and decided we didn't want the room cleaned, as we left at 9.30 and past the cleaner in the corridor I found it strange she did not look again to check if she could clean it.

Having missed the cleaner on the Saturday we decided not to use the sign again and left the room early on the Sunday, however, as the weather was bad we returned earlier than normal (about 3) and was surprised the room had not been cleaned. As we could see the cleaners were in the corridor we thought we would have a drink in the bar as it was early. When we checked the room about half an hour later it had still not been cleaned. So I enquired at reception how long until it would be cleaned and she arranged for it to be cleaned. She did state they had a problem that day, which would also explain the reception area looking like a full departure lounge with people waiting for rooms at check-in.

When we returned to our room about 30 minutes later it had been attended to but not fully cleaned, the bedding and towels had been changed but the sink, bath and toilet had not been cleaned.

On Monday we returned about 3.45 as we wanted to pack because we were leaving the next day, however, again the cleaner had not been (but she was a few doors away). On this occasion I decided we would not have the room cleaned as we had packing to do. When the cleaner arrived over half an hour later (how long does she take to clean a few rooms) I advised her it was too late for her to enter the room and also stated I was not pleased with the cleaning in general. This then resulted in pestering from the hotel by phone, letter and on check out trying to sort it out. How they thought they could change the past I do not know.

So in a 5 night stay the cleaner entered the room twice and cleaned the toilet once! This is not the cleaning I expect from this chain.

As this visit was part of a much bigger touring holiday (both bigger and smaller hotels) I know this is unusual for premier inn, however, it did affect our stay in Liverpool. I will not be returning to this hotel ever again due only to the cleaning staff.

Stayed August 2014
Helpful?
Thank Baddeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this review, 12 October 2015
Hi DavidHall27

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. I would like to investigate further and will be in touch shortly. Please be assured that your feedback is very much appreciated as it enables us to improve standards. We hope to welcome you back to Premier Inn in the future.

Thanks again

Natalie Ring
Premier Inn Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
227 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed 11 August 2014

Got a good deal and it turned out to be a very good choice as this is well located for most of the sites around the city. Nice friendly staff makes the stay even more pleasant. Downside I suppose is that there is only 30 minutes free Wi-Fi when most places nowadays offer free all the time.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank GHMShrewsbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

A first class experience at premier Liverpool 1 a really warm and friendly quick check in rooms allocated together clean airy plenty of tea and coffee large mugs instead of little cups. Perfect white bedding plenty of pillows carpets clean and bathroom tip top .The staff on reception gave 100% effort to ensure we were happy even supplying ice buckets and use of phone when the room phone was out of order. The room staff were really nice supplying extra t bags milk ect with out a problem. This is the best location for shops and pubs restaurants and the docks with a tesco extra on the opposite corner if you've forgot anything or need to grab a sandwich quick.
We were a party of 6 staying for the second time sand previously staying at the Dale Street Premier
Well done to the staff especially Alex Sean and the little dark haired girl hope your all there next year and keep up the excellent customer service

  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RenOliJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 10 August 2014

great location and friendly helpful staff. I rang the day before we arrived as we were traveling by train to see if we could leave our luggage prior to check in which was no problem, they have a luggage room so we could go and explore as soon as we arrived in Liverpool. we had a great stay here with a good breakfast.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank shellb76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hereford, United Kingdom
2 reviews
3 of 5 bubbles Reviewed 10 August 2014

We had previously stayed here, at bargain rates, in January and thoroughly enjoyed a revitalised Liverpool and found this Premier Inn to be excellent.
This time we returned for the Giants and stayed on Friday and Saturday night. When we checked in at the automated Check-in and got to the breakfast selection we were surprised to find that Continental breakfast was not offered. The member of staff who was helping us check-in said that this breakfast option had been removed from on-high( corporate policy!!) . If I had selected this option when I made the booking then I suppose it would still have been available. My wife does not go for the full English breakfast, like I do, and as I did not want to pay extra for a simple Continental breakfast we decided not to have breakfast there and went to Pret-a-Manger instead where I had the healthy Porridge followed by an excellent croissant.
So thanks to the Premier Inn suits I missed out on a Full English and had to walk at least 500 yards for my breakfast!
Because of this corporate greed Premier Inn missed out on about £28 of my custom and annoyed us.
On the plus side the hotel itself is excellent. It is in a great location for visiting Liverpool. The car parking is very good and the hotel is clean and quiet for its location and we would return but whether we have breakfast there remains to be seen!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GrandTourer_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basingstoke, United Kingdom
1 review
5 of 5 bubbles Reviewed 10 August 2014

Ideal Central Location for Liverpool City Centre and Docks. Very clean and tidy room, offering a great nights sleep and breakfast. Friendly and cooperative staff. Great for shopping and tourism. Would visit again.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Graham T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Liverpool City Centre (Liverpool One) Hotel

Property: Premier Inn Liverpool City Centre (Liverpool One) Hotel
Address: 48 Hanover Street, Liverpool L1 4AF, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #10 of 99 Hotels in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Liverpool City Centre (Liverpool One) Hotel 3*
Number of rooms: 185
Official Description (provided by the hotel):
Located in the heart of Liverpool City Centre, Liverpool One Premier Inn makes an ideal base for shopping at Liverpool One shopping centre and exploring the wealth of bars and restaurants within the city. Local attractions include the Albert Dock, Echo Arena, Tate Art Gallery and the Beatles story. Conveniently located for Liverpool Lime Street Station, the hotel offers Business and Leisure Travellers a great opportunity to stay in the Heart of Liverpools Vibrant City Centre. Our Liverpool One Premier Inn offers everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. Parking at nearby Q Park Multi story car park. ... more   less 
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