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“Classy and Cosey.”

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Epic Serviced Apartments
Certificate of Excellence
Birmingham, united kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Classy and Cosey.”
Reviewed 15 February 2014

Me and my boyfriend stayed the the
"city chic" apartment for valentines. The apartment itself had a warm and cosey feel, it's decore made it classy.Very spacous and value for money. However, the location of our apartment was oposite some garages, therefore we found that there was constant noise both late at night and early in the morning.We did have a a few issues with some of the facilities such as the dimmer of the lights not working in the living room and the shower in the en-suite overflowing.But we were able to report this to the very helpful staff.The staff were very welcoming on our arrival and provided us with useful information for our first visit to Liverpool.
Overall the apartment was conviently located in the centre of the city, with the shopping centre, Albert Dock, pubs and restaurants and train station all within a ten minutes walking distance.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gurj123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EpicLiverpool, Reservations Co-ordinator at Epic Serviced Apartments, responded to this review, 16 February 2014
Thank you so much for taking the time to leave feedback from your experience at EPIC Apart Hotel. We truly appreciate your comments and always look to our reviews to seek ways we can improve our accommodation and service, so thank-you again.

I am glad you enjoyed your stay with us and hope to see you again soon!

Kind Regards,

Jemma Kennerley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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236 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
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  • Any
English first
Croydon, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 February 2014

I've never written a hotel review before but oh go on then... The front office staff couldn't have been more helpful and we were very pleased with the accommodation. It was spotless and had everything we needed. The cost for a midweek stay was very reasonable and if there's a group of you staying in Liverpool there really isn't any contest between staying here and a travelodge or premier inn.

The location is very convenient for city centre (bit noisy outside but not that bad) and walkable from the main station.

Great service, hope it doesn't change,

Adam.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EpicLiverpool, Reservations Co-ordinator at Epic Serviced Apartments, responded to this review, 15 February 2014
Dear Adam,

Thank you for taking your time to share your comments. We are very pleased to hear that you enjoyed your stay at EPIC Serviced Apartments.

We look forward to welcoming you on your next visit to Liverpool.

Kind regards,

Fong-yu Chou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 February 2014

Amazing apartment for 10 ladies that stayed in November 2013

The cleanliness of the apartment was amazing the location is spot on to the city centre it's about a 10 minutes walk either way into all where all the bar areas are.

The Georgian apartment had everything we required for the 2 nights. We stayed in and cooked dinner the first night of our stay and had all the basic utensils and trays required to cook for several people. The dish washer also came in handy.

The reception at the hotel is where we collected the keys for the apartment and was given directions the only issue we had was sorting the deposit out and no one had a credit card. A debit card was used regardless. once we reached the apartment the hotel reception contacted us and informed us that should we need toilet rolls or more towels to let her know and she will arrange for them to be delivered. Excellent customer service.

The beds were comfortable and clean the bathrooms were spotless!

Checkout consisted of leaving the keys on the table we did not have to go back to reception and any damages or charges we would be contacted about.

If there is a group of you going it is well worth investing in epic apartments they are amazing and we will be back!

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PearceT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona B, Reservations Co-ordinator at Epic Serviced Apartments, responded to this review, 12 February 2014
Thank you so much for sharing your experience at EPIC Serviced Apartments. We really appreciate the time you have given to write a review. We are pleased to hear that our facilities and services have been to our standards and met your expectations!

We are looking forward to welcoming you in your next visit.

Kind Regards,

Fong-yu Chou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 February 2014

Booked 'The Hideout' apartment for a last minute girly night out in Liverpool. Perfect location for both shopping and our night out (we didn't even need to get taxis home!), and the service was brilliant! Really helpful staff, who were happy to show us where we needed to go and help us out. The only small issue we had with it was the lack of mirrors! As there were 6 girls getting ready to go out, and the only mirrors were the ones in the bathrooms, we had to jiggle around to get ready! And there were no full length mirrors either!! Other than that, a brilliant stay, we wished we could have moved in! Definitely recommend and go back again!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RoseBobs88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona B, Owner at Epic Serviced Apartments, responded to this review, 11 February 2014
Thank you so much for taking the time to leave a review from your stay at EPIC Apart Hotel. Having recently opened, we truly appreciate these reviews as we are continually looking to seek ways we can improve our accommodation here, so thank-you again.

I am so pleased you had a fabulous stay with your friends, I will ensure your wonderful comments about our staff and service are passed on to the team. Regarding full length mirrors, we have had several feedback comments about this in The Hideout and after assessing the apartment we have placed an order for some full length mirrors and we are also looking to put a dressing table and additional mirror in each bedroom.

Thank-you again for your review, it's great to hear such positive comments about our facilities and location!

We hope to welcome you back soon...

Kind Regards,

Fiona Beer
Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 February 2014

We absolutely LOVED staying in the hideout, the apartment is beautiful perfect for a night out as it's right in the centre of things! Only 1 thing wrong.... No full length mirrors, only 2 mirrors in the bathrooms and nowhere near a plug! Not good for 6 girls battling to get ready at the same time! But seriously other than that one minor detail that probably only bothered us vain girls it was perfect!! Especially with late checkout! Definatly worth the money!!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lil_wilko89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona B, Reservations Co-ordinator at Epic Serviced Apartments, responded to this review, 5 February 2014
Thank you so much for taking the time to leave feedback from your experience at EPIC Apart Hotel. We truly appreciate your comments and always look to our reviews to seek ways we can improve our accommodation and service, so thank-you again.

I am glad you enjoyed your stay with us and hope to see you again soon!

Kind Regards,

Jemma Kennerley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 January 2014 via mobile


Stayed with some work colleagues during a course in Liverpool. Overall service was excellent with phone calls beforehand to check I knew the check-in procedure etc. Apartment was well located. Very close to epic hotel where you had to check in. Car park nearby was well located. The apartment was very well furnished.

Only downsides were that it would have been nice to have a small tray with a few tea bags and coffee for arrival. I know it is not a typical hotel. But after a long day would have been nice. So had to go to tesco around the corner and buy some.

Also heating switches off overnight and the apartment got rather cold between 12-6ish.

Otherwise brilliant stay. Would recommend.

Stayed January 2014, travelled on business
Helpful?
Thank Ballyxray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona B, Reservations Co-ordinator at Epic Serviced Apartments, responded to this review, 29 January 2014
Thank you so much for taking the time to leave feedback from your experience at EPIC Serviced Apartments. We truly appreciate your comments and always look to our reviews to seek ways we can improve our accommodation and service, so thank-you again.

We are looking to introduce complimentary tea/coffee in our apartments, so on your next visit, that should all be in place.

I am glad you enjoyed your stay with us and hope to see you again soon!

Kind Regards,

Fong-yu Chou

.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Solihull
2 reviews
Reviewed 6 January 2014

We stayed as a family in the Hideout for two days between Xmas and New Year. The location was ideal to explore all the sites, with all the shops and restaurants in easy walking distance.
Very good support from staff….you will need to 'check in' at the Epic Aparthotel which is close by.
Clean, stylish and comfortable.
Just a couple of things that would improve things. A full length mirror, or any mirror in the bedrooms. Some decent sized mugs, a cafetiere and a teapot! I think I read this feedback in previous reviews, so it is disappointing that this hasn't been addressed. This is a new business and they deserve to do well.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank FlossSolihull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EpicLiverpool, Reservations Co-ordinator at Epic Serviced Apartments, responded to this review, 7 January 2014
Thank you so much for taking the time to leave feedback from your experience at EPIC Serviced Apartments. We truly appreciate your comments and always look to our reviews to seek ways we can improve our accommodation and service, so thank-you again.

I am glad you enjoyed your stay with us and hope to see you again soon!

Kind Regards,

Fong-yu Chou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Epic Serviced Apartments

Property: Epic Serviced Apartments
Address: 7-9 Campbell Street, Liverpool L1 5AX, England
Region: United Kingdom > England > Merseyside > Liverpool
Hotel Style:
Ranked #3 of 102 Speciality Lodging in Liverpool
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Epic Serviced Apartments 4*
Number of rooms: 4
Official Description (provided by the hotel):
Based in Liverpool One at the heart of Liverpool city centre, Epic Serviced Apartments offer luxury, stylish, duplex and triplex apartments accommodating up to ten people in one apartment.Ideal for both business and leisure travelers, staying at Epic gives you direct access to the cities best shops, restaurants, tourist attractions and nightlife, perfect for both one night stopovers and longer stays in the city.ABOUT EPIC 1:Epic 1 is a two bedroom, duplex apartment, offering a unique and exclusive hideaway, with its underground living areas. Think Prohibition 1930's hiding away in secret bars and clubs. So secret only the exclusive few even know they exist!Downstairs beneath the bedrooms is the Prohibition style kitchen and lounge, hidden away It's your secret hide away! With its barrelled arches in the living area hiding seating and sleeping spaces, together with dark wood panelled walls, this apartment offers a totally unique place to party, rest or play when compared to your average hotel! ... more   less 
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