Very nice hotel but unfortunately there are a few issues that prevent me from staying here again. The room design and the staff are great but I arrived before my partner to check-in and in our room the desk was pulled out to the middle exposing tv receiver cables and the receiver box unplugged. Rather than tell the front desk, I decided to just plug everything back in and move the desk back against the wall, however the tv now said there was no signal. As my partner would like the TV working I informed reception who sent someone up, she failed to get the receiver working, apparently the desk pulled out was due to maintenance trying to fix it as the no-signal problem was apparently a common issue.
She moved me into a bigger room which was great with a working TV. Myself and my partner loved the glass shower room and wonderful view. However there are a few issues with this hotel, for us the bed is too firm and duvet too thick so both of us were extremely hot and uncomfortable, even though it was a cold night in August. Also the thermostat doesn't work. I tried to lower the temperature in the middle of the night but I since discovered its one of those setups where the temperature is controlled by the hotel, this wasn't made clear initially so little point in having a controllable thermostat if its going to go back to its original temperature after a short time.
Theres also a slight problem communicating with the hotel afterwards, I emailed via the website but the given address firstname.lastname@example.org appears to be unmanned or I was ignored so I resent the email to specific hotel addresses and got a response, I asked if the bed and heating specification is the same across all zhotels or if there are variations, as I noted this was a new hotel. The response appeared to reference a completely different enquiry about the glass en-suite and room size?! I assume those must be common complaints and it appeared an automated response by accident? I responded to clarify that my enquiry was nothing to do with that, in fact we both loved the glass en-suite and room sizes. They finally responded to explain that the beds are the same accross all zhotels and the room temperature is set by the hotel although you can contact the front desk to tell them to adjust this. Theres no phone in the room so this is another issue, when you wake up boiling you have to physically leave the room in the middle of the night to talk to someone. Apparently nothing I raised can be fixed by the hotel so I left it there.
All a bit of a shame really, I would have loved to have made the zhotels my regular stop as we are frequent hotel users in both London and Liverpool for our work. All that is good about the hotel is ruined by the lack of temperature control, slightly poor email response system and beds too firm. If you could adjust the thickness of the duvet by having seperate layers it may not be so bad but really is far too thick.
If they could sort these issues out this would be an amazing hotel for both couples and business travellers but with all the aethetics aside, one of the most important aspects of a hotel for me is comfort and theres no point booking any hotel if it doesn't let you get a nights sleep. So regrettably im now looking for a hotel chain just like the zhotel, but not the zhotel.
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