A perfectly good hotel for its price. When you don't pay 4* prices, don't expect 4* facilities. Do a little research beforehand to check what is/isn't provided.
Very close to the dock area for the museums, etc. Ten minutes from Lime Street station, though allow a bit more time for all the road junctions in that area. Especially when lugging your case/bag.
Pillows were too hard for me, and I agree that there seems to be a towel 'problem'. All staff we encountered were great.
Didn't try the breakfast, as I didn't think it would be good value for what I want in the morning. There are cafes / coffee shops two minutes walk away that are fine. Lots of restaurants close by for evenings.
All in all, the hotel added to a great (first) visit to Liverpool.
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