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“Amazing!!”

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The Richmond, BW Premier Collection
Ranked #34 of 99 Hotels in Liverpool
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Amazing!!”
5 of 5 bubbles Reviewed 7 July 2013

I stayed here with my partner on 5-7th July 2013 and what an amazing hotel so modern and clean staff were brilliant so helpful and a special mention for les the concierge he's just amazing.. I would recommend this hotel to everyone it's like the ritz of liverpool!!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rissa999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,019 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (384)
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Glasgow, Scotland
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 5 July 2013

Just arrived home from a fantastic couple of nights in Liverpool. We stayed at The Richmond and got a great deal on a Junior Suite including breakfast. The hotel is perfectly located to walk to the busier areas like Mathew Street, etc. The exterior of the hotel is grand yet discreet. Our car was taken by the concierge to be parked whilst we checked in...great start! Everything about the hotel smells 'new' and looks luxurious. The staff were incredibly friendly...in fact I would say it's the friendliest hotel I have been to in terms of staff overall and they are a credit to the owners. Special mention to both concierges we dealt with and front of house staff who were extremely helpful and courteous. A couple of things that could do with improving but may well be just teething problems: in the junior suite there is a kitchenette...could do with a dishtowel which could be swapped out when maid service are changing the towels from the bathroom each day; would be good to have a menu at breakfast time offering perhaps different types of eggs, toast and beans, etc.,....only having a fry as a hot option isn't what everyone wants in the morning, particularly when everything in it is actually fried and not grilled....perhaps this option would be good to have for the guests; the pillows were far too soft and need to be changed for the standard of hotel. Apart from that I would say this new hotel are doing great and should keep up the good work.....it was my first time in Liverpool and I would definitely be back and would definitely stay at The Richmond each time. :-)

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank LMC07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stafford, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 4 July 2013

Stayed here on a lastminute.com "secret hotels" deal, and what a deal! Hotel is very modern and beautifully decorated and the smell of paint was still in the air it was that fresh. The staff where very friendly and the bonus of having a valet park the car for us was a great extra as parking in this area of Liverpool is tough (take cash to tip the valet guy as he deserves every penny).
Our room was very nice with a window seat and the largest bed I have ever seen. The bathroom was also very well done out however the overhead shower in the room did not work but there was a hand held shower that we could use which was adequate. We informed reception about the shower and they where very helpful. Also the room had a smart tv which either did not work or we could not figure out, either way we could not access the "smart features".
All in all the hotel is fantastic, great location, great style.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank adam s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex, England
Level Contributor
72 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 1 July 2013

I was pleasantly surprised to have a suite with a bedroom, largish bathroom, small lounge and a kitchen. The lounge and the bedroom both had 40" smart TVs, unfortunately the batteries in both remotes had run out, and one of the televisions did not want to show any channels. The staff were very helpful though and changed the batteries and spent time trying to get it working.

The only downside with the Hotel was that there was only one window in the whole suite and that was in the Kitchen and opened onto scaffolding and a brick wall, so the effect was a little claustrophobic. I think that should have been mentioned when I booked the room.

Breakfast was at least as good (and possibly better) than those I sampled recently at the Hotel Indigo and the Hard Days Night Hotel.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mikepaterson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeskyStevens, General Manager at The Richmond, BW Premier Collection, responded to this review, 4 July 2013
Many Thanks for your review, and appreciate your feedback.
As a brand new independent property to Liverpool, we took the commercial decision to open for business, whilst we completed the last of the snagging process. This did include some internal scaffolding between the neighboring building, which is being removed, so understand your comments.
Very pleased to hear you enjoyed our breakfast and that the staff were very helpful.
We are continually looking to improve and perfect our service and product and your comments go along way in helping this be accomplished.
Hope to see you back at the Richmond soon.

Kind Regards
Steven Hesketh - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 June 2013

This was a last minute choice hotel. The staff where very friendly and helpful. You could still smell the newness of the hotel. Great value for money and would definitely stay here again and again.......

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Margaret R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeskyStevens, General Manager at The Richmond, BW Premier Collection, responded to this review, 4 July 2013
Many Thanks for your review, and appreciate your feedback.
We are continually looking to improve and perfect our service and product and your comments go along way in helping this be accomplished, particularly as a new property to the city.
Hope to see you back at the Richmond soon.

Kind Regards
Steven Hesketh - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 25 June 2013

From arrival to leaving the staff were excellent special mentions for Les, Georgia & Dean. Check in was seamless and they provide valet parking. The hotel has only been open 8 weeks and is a work in progress the advertised spa is across the road from the hotel it is within walking distance of the abundant night life and restaurants. The room was large and airy the bed was massive and very comfortable. Les the concierge was brilliant from the get go with information and assists with tours etc. even down to escorting us to the Cavern district showing us pubs and attractions on the way. Dean the bar person was extremely helpful and informative, and Georgia was a treasure to the hotel. We will definitely stay here again as we thoroughly enjoyed our stay.

Room Tip: All rooms are superb try for the first floor
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  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Walt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeskyStevens, General Manager at The Richmond, BW Premier Collection, responded to this review, 4 July 2013
Many Thanks for your review, and appreciate your feedback.
We are continually looking to improve and perfect our service and product and your comments go along way, especially with the individuals mentioned, they love it!

Hope to see you back at the Richmond soon.

Kind Regards
Steven Hesketh - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 18 June 2013

Great staff interaction, great room and great overall experience. Room was of a high standard, bed was large and comfy. This hotel has it all and only a few minutes walk from the city centre and Liverpool Lime Street station, night life, bars and restaurants. Will definately stay here again.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Guvnor75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeskyStevens, General Manager at The Richmond, BW Premier Collection, responded to this review, 4 July 2013
Many Thanks for your review, and appreciate your feedback.
We are continually looking to improve and perfect our service and product and your comments go along way in helping this be accomplished, particularly as a new property to the city.
Hope to see you back at the Richmond soon.

Kind Regards
Steven Hesketh - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Richmond, BW Premier Collection

Property: The Richmond, BW Premier Collection
Address: 24 Hatton Garden, Liverpool L3 2AN, England (Formerly The Richmond)
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #34 of 99 Hotels in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Richmond, BW Premier Collection 4*
Number of rooms: 152
Official Description (provided by the hotel):
The Richmond in City Centre, Liverpool is the perfect location, split between the business, education, leisure and retail sectors of the city. A luxury accommodation concept, The Richmond offers 4 Star Hotel Bedrooms, with interlinking capability into full serviced apartment, all with the usual benefits of a four star hotel. It's design, makes it most ideal for every style of visit or various length of stay. The property is a Grade II Listed iconic building. Offering free Wi-Fi throughout, Air-conditioning, Mini Fridges in all Rooms with complimentary fresh Milk & Water, Upscale Toiletries, Smart TV's, 24hr Room Service and Suites & Apartments also offer full Kitchen facilities. Furthermore, take advantage of other facilities including the "R" Bar & Brasserie boasting amazing Best of British dishes, and some onsite Car Parking. Finally for exclusive wedding & events, private dining or conferences in our three event rooms: The William & Kane Suite or Florentyna's offering up receptions of 200 guests. ... more   less 
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