We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Night away”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
The Richmond, BW Premier Collection
Ranked #35 of 100 Hotels in Liverpool
Certificate of Excellence
Reviewed 4 February 2014

Really lovely hotel with great decor. Friendly and helpful staff & really efficient (& reasonably priced at £12!) system for parking your car. Rooms were on the cold side as mentioned in other reviews & neither me nor my husband could get the air conditioning to work. Nice and warm in the bar & restaurant though so that's obviously where they want you to spend your time! Food was good and tasty but nothing special I'm afraid and the menu quite restricted with only 4 choices for each course & no option for side orders (like vegetables!). The hotel is really well placed for the Albert Dock, Liverpool One & the City Centre so all in all a great place to stay. Would we go back? To be honest there wasn't anything particularly wrong with the hotel but then again there wasn't anything in particular to tempt us back either so we would probably look for somewhere different to try next time. A shame really as a hotel like that could probably do with having that 'certain something' to tempt people back.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Katherine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (2,399)
Traveller rating
Traveller type
Time of year
Language

2,127 - 2,133 of 2,399 reviews

Reviewed 3 February 2014

Stayed at The Richmond with my wife and parents for one night at the start of February.

Arrived at the hotel around midday and the helpful reception staff told us we could not check in until 3pm which is a little late but there was a secure room to store our bags and the concierge parked our car in their secure car park. Added the buffet breakfast for £7.50 each - this is not really advertised and on the morning it is £15 each so add when you check in!

Room was spacious and comfortable with nice modern decor and a lovely big TV to watch whilst relaxing on the bed / getting ready. As one other reviewer has mentioned in some of the rooms (ours was 72) you can hear water running as people have showers / go to the toilet (I guess). I was a bit concerned that this might wake us up early on a Sunday morning when we wanted a lie in but it wasn't a problem.

The buffet breakfast was good with plenty of choice and good quality sausages and bacon; only gripe would be there are no fried eggs as the food is presented in large silver trays with no heating lights etc. On the plus side the waitresses were friendly and came round several times offering a top up of tea or coffee; this was much appreciated as I have stayed in supposedly better hotels where is a real struggle to get even one cup.

Check-out was busy but again the reception staff were helpful and as quick as possible.

The location of the hotel is great too; the bars in Matthew Street are only a 5 minute walk away as are the shops and even the docks are only 15 minutes or so away. A perfect location and the fact they have their own car park is a plus.

All in all a good stay in an interesting city; would recommend and stay in again.

Room Tip: One not on ground floor as I think you might avoid the 'running' water noises!!
See more room tips
  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank WillowBee77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

Stayed for one night with friends for a night out in Liverpool.
Nice, clean, large rooms with king size beds. bathrooms looked like they had recently been done, they were nice and modern.
Great location for central Liverpool.
Nice hotel bar with very good cocktails :)

  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeskyStevens, General Manager at The Richmond, BW Premier Collection, responded to this reviewResponded 11 February 2014

Thanks for the review, appreciate you taking the time to comment.

Kind Regards
Steven Hesketh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2014

Just a friend and myself stayed in this very IMPRESSIVE hotel...it was very good value through Living Social Deals. The twin room was huge very clean and comfy and elegant, we were both in two minds whether to go out or just enjoy the comfort and 52" TV.

Tom the receptionist was very helpful and brought up a hairdryer which was missing from the room together with our free bottle of Rose wine.

If I had to say a slight fault it would be that we went to breakfast late on and they had ran out of juice and although they filled some of the drags left with fresh food they did not fill all.

Overall we would definitely stay here again but take advantage of the Spa. The spa details need to be updated in that it says treatment finishes at 5pm Saturday which we presumed it closes at 5pm but the actual spa is open until 10pm.

  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Mandy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

Short visit to Liverpool.
Great decor and helpful staff.
GYM and Sauna across the road, great bonus in winter ;)
Also a little hint - never stay in room 81 as all the sanitation system is tailored around it. We heard every single guest using the bathroom.

Room Tip: Room 81 is a No No
See more room tips
  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank LaurisLovesToEat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2014

Went on a Groupon Deal and was excellent value for money. Very good hotel with excellent staff. Food very good but limited choice. Would return just for the decor of the bedrooms and restaurant. Not far from Liverpool one, Albert Docks

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Joanicus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2014

Put review on the Richmond pub by mistake.
stayed for one night on a deal. Great deal.Great location. Reception good and efficient and friendly. Room big and clean and good bathroom. Bar / restaurant - food OK to good , breakfast good. Free wifi.Service makes the Richmond stand out. Car parking great, reception great, bar / restaurant great, breakfast great.
A credit to Liverpool. Well done to the Richmond.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Robertd231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Liverpool hotels
Central Liverpool
Aloft Liverpool
Aloft Liverpool
#18 of 100 in Liverpool
1,264 reviews
The Nadler Liverpool
#2 of 100 in Liverpool
4,350 reviews
Hard Days Night Hotel
#29 of 100 in Liverpool
3,343 reviews
Show Prices
Show Prices
Show Prices
Hotel Indigo Liverpool
#14 of 100 in Liverpool
2,592 reviews
Malmaison Liverpool
#37 of 100 in Liverpool
2,873 reviews
Show Prices
Show Prices
Show Prices

Been to The Richmond, BW Premier Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Richmond, BW Premier Collection

Address: 24 Hatton Garden, Liverpool L3 2AA, England (Formerly The Richmond, Best Western Premier Collection)
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #35 of 100 Hotels in Liverpool
Price Range: £52 - £204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Richmond, BW Premier Collection 4*
Number of rooms: 152
Official Description (provided by the hotel):
The Richmond in City Centre, Liverpool is the perfect location, split between the business, education, leisure and retail sectors of the city. A luxury accommodation concept, The Richmond offers 4 Star Hotel Bedrooms, with interlinking capability into full serviced apartment, all with the usual benefits of a four star hotel. It's design, makes it most ideal for every style of visit or various length of stay. The property is a Grade II Listed iconic building. Offering free Wi-Fi throughout, Air-conditioning, Mini Fridges in all Rooms with complimentary fresh Milk & Water, Upscale Toiletries, Smart TV's, 24hr Room Service and Suites & Apartments also offer full Kitchen facilities. Furthermore, take advantage of other facilities including the "R" Bar & Brasserie boasting amazing Best of British dishes, and some onsite Car Parking. Finally for exclusive wedding & events, private dining or conferences in our three event rooms: The William & Kane Suite or Florentyna's offering up receptions of 200 guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, HotelsClick, getaroom.com, Hotels.com, Ebookers, HotelQuickly, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your The Richmond, BW Premier Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing