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The Richmond, BW Premier Collection
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Reviews (2,457)
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1,195
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2,133 - 2,138 of 2,458 reviews
Reviewed 24 February 2014

A friend purchased a lunch deal for my wife and myself as a Christmas gift, but when we called to book a date we were advised that they were no longer honouring these bookings as they had been too popular. No apology or offer of an alternative. Why do businesses think that they can have their cake and eat it? They are happy to offer deals when they need the income and/or publicity, but fail to honour them when it suits them. We won't be considering this venue in any capacity at all in the future and I suspect our friends will feel the same.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Service
Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven-GM, General Manager at The Richmond, BW Premier Collection, responded to this reviewResponded 28 February 2014

The Group On Sunday Lunch offer has been very popular, and we have extended the expiry date of 31st March, until end of April to ensure numbers where met. We also have additionally extedned until mid May to additionally ensure those that couldnt make certain dates, got a 2nd chance. So please try again, as unfortunately as a Group On Offer it is crucial you book within the validity range, it is unfortunately part of getting the great deal and we can not help if last minute bookings can not be accommodated.
Many Thanks
Steven Hesketh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2014

We stayed here on a Friday night and got a little nervous about the amount of hen parties clearly staying in the hotel (noise - wise). But, we didn't hear a thing. Our room was very nice, 5 star quality and quiet. The service was exceptionally good. Very pleased. Very nice people. Will return. Special thanks to the guys on the concierge desk.

  • Stayed: February 2014, travelled as a couple
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1  Thank MrsStocksy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2014

Me and boyfriend stayed here as part of an offer from travel zoo. We had a great time! The hotel is beautiful! Our room was lovely, big, well equipped and clean. We had tea in the hotel, we both had steak and it was delicious. Everybody was so friendly and helpful. We would DEFINITELY stop her again!

  • Stayed: February 2014
    • Value
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Thank Siobhan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2014

The R Bar and Brasserie in the Richmond Hotel, Liverpool are well worth a visit, the staff are attentive and efficient. There is a good atmosphere in the restaurant, the food is excellent, the cheesecake was the best I had ever eaten. As I only visited the restaurant, I cannot comment on the hotel.

  • Stayed: February 2014, travelled as a couple
    • Value
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3  Thank LegsLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeskyStevens, General Manager at The Richmond, BW Premier Collection, responded to this reviewResponded 24 February 2014

Thanks for the comments - our Head Chef, Damien Flynn is fantastic, so we have to agree with you 100% - he will be chuffed to read this.

Kind Regards
Steven Hesketh
General Manager

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Reviewed 23 February 2014

Valentines surprise booked by my lovely husband. Where to start, this hotel is just beautiful, spacious rooms with extremely comfortable beds, brilliant staff who can not do enough for you and full of information to help guide you to all the best places to visit in the city which you are only a short walk away from perfect for those shopaholics. Olympus Health club and Spa is a must visit. This was one of the most relaxing stays I have ever had in a city hotel, we loved it so much we booked an extra night stay. One last thing the bar makes some gorgeous cocktails. Two very happy guests looking forward to our next trip to this beautiful hotel in an amazing city.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank sian s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeskyStevens, General Manager at The Richmond, BW Premier Collection, responded to this reviewResponded 24 February 2014

Thanks for your lovely comments, your welcome back anytime.
Our cocktails are certainly a customer favourite, we look forward to having you back again soon.

KInd Regards
Steven Hesketh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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