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“Nice rooms, the rest is disappointing.” 2 of 5 bubbles
Review of The Richmond, BW Premier Collection

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The Richmond, BW Premier Collection
Ranked #35 of 99 Hotels in Liverpool
Certificate of Excellence
Cardiff, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice rooms, the rest is disappointing.”
2 of 5 bubbles Reviewed 13 April 2014

The rooms were great, well decorated and comfy. However, there was no room information, no local information and no-one and nothing available to help us find our way around Liverpool.
The buffet breakfast was OK, lots of it but the hot food was not hot, the room was cold and unfriendly. The hotel is opposite a student accommodation block which means if you have a room at the front you may get a disturbed and noisy night. The spa is across the road and is tiny, which isn't represented accurately in on the website. It consists of two tiny plunge pools and a jacuzzi - all three were freezing, the jacuzzi wasn't working and half the lights weren't working, none of which seemed to be a problem to the staff. Sauna and steam room were also tiny. Very disappointed. Would not recommend this hotel as a result, and I certainly wont use this hotel again.

Room Tip: The position of the hotel means you wont get a view from anywhere. Rooms at the front can be noisy a...
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  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank twiniarski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeskyStevens, General Manager at The Richmond, BW Premier Collection, responded to this review, 14 April 2014
Sorry to hear about your stay. Naturally disappointing when we havent met people's expectations. I was aware of that the Spa had issues with hot water at the weekend, as some emergency boiler work had to take place, so apologies this occurred.
Additionally disappointing to hear the breakfast wasnt as expected, and the team will ensure your feedback is taken on board.
It was great to hear your enjoyed the rooms, and I hope that whilst everything wasnt to expectation, you would at leaast give us another try.

Kind Regards
Steven Hesketh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,995 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (379)
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English first
Liverpool, United Kingdom
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 12 April 2014

Booked through late rooms at very discounted price £66 for the night. Cannt say a bad word regarding hotel everything was perfect.staff very helpfull and attentive the room was spotless and the bed was one of the best we have slept in.
We would recommend this hotel to all our friends and family and would return here time and time again.

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jdhuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 12 April 2014

I have travelled extensively in EMEA and Australasia and stayed in variety of hotels including Hilton, Sheraton, Mariott, Holiday Inn to Travellodge for last 18 years and I believe that every chain or hotel has different level of product and service to offer. The Richmond goes well above all these hotels in overall quality, friendliness, cleanliness and price point. This is a best value for money I have come across as yet.

As a regular stayer in this hotel (business and pleasure) since last 8 months, this has become my home away from home. The service is getting better and better at every stay. The entire staff is brilliant and with leadership of Steve and Hanna they make me feel as a part of the family. The rooms are very spacious and clean. Housekeeping does excellent job day in day out. Beds are very comfortable. Wireless is free, very fast. Concierge staff; Les, Taff and others are very friendly, knowledgeable in Liverpool and near by area. Gym is small but great one of the hottest sauna I have been even at 07:30 AM.

We and especially my 12 years old son (who is a hotel critic and has high test) will highly recommend this hotel to everybody. Well done Guys.. Keep it up.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sanjay D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 11 April 2014

As a regular stayer at this hotel I find the service and hotel just keeps getting better.

From Chloe and the reception team, Les and Taff on concierge to the rest of the team they just can't do enough for you.

The rooms are superb and very clean and the beds are soooo comfy.

Cracking hotel keep up the superb work :)

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
5 of 5 bubbles Reviewed 11 April 2014

This was our first trip to Liverpool and only a one night stay and the Richmond turned out an excellent choice. The room was spacious and comfortable and the staff friendly and helpful. The hotel is well located for many of the places we wanted to see and Liverpool certainly has a lot to see. We will definitely make a return visit and be staying at the Richmond.

Room Tip: The standard rooms are a good size and comfortable. Perhaps request a room not overlooking the stre...
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  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KMP195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skelmersdale, United Kingdom
Level Contributor
82 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 10 April 2014

Valet parking, reception staff, bar staff, chef, waitresses, breakfast staff, cleaners all excel in this swish smart hotel. My glowing reference would indicate a perfect, trouble free stay? Not so. Dinner wine like vinegar, bath tap came off in my hand, xfactor tour jamming in bedroom next to mine till gone 3am, flicked 27 pages on hi-tech TV screen directory and still had to ring to ask what time breakfast was on till.... but each of these issues can crop up anywhere, it's how they are dealt with that counts and I have to say they were sorted instantly with a smile! I will be scouring the deals to secure another stay here, it's fabulous value and totally gorgeous :-)

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank donna p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 8 April 2014

well placed hotel close to Liverpool one and all attractions stayed in junior suite which was big the bed was very comfy great televisions for chillin out in,staff where fanastic and very helpful with information on where to go overall the hotel made a great place for a romantic weekend

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank brendan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Richmond, BW Premier Collection

Property: The Richmond, BW Premier Collection
Address: 24 Hatton Garden, Liverpool L3 2AN, England (Formerly The Richmond)
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #35 of 99 Hotels in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Richmond, BW Premier Collection 4*
Number of rooms: 152
Official Description (provided by the hotel):
The Richmond in City Centre, Liverpool is the perfect location, split between the business, education, leisure and retail sectors of the city. A luxury accommodation concept, The Richmond offers 4 Star Hotel Bedrooms, with interlinking capability into full serviced apartment, all with the usual benefits of a four star hotel. It's design, makes it most ideal for every style of visit or various length of stay. The property is a Grade II Listed iconic building. Offering free Wi-Fi throughout, Air-conditioning, Mini Fridges in all Rooms with complimentary fresh Milk & Water, Upscale Toiletries, Smart TV's, 24hr Room Service and Suites & Apartments also offer full Kitchen facilities. Furthermore, take advantage of other facilities including the "R" Bar & Brasserie boasting amazing Best of British dishes, and some onsite Car Parking. Finally for exclusive wedding & events, private dining or conferences in our three event rooms: The William & Kane Suite or Florentyna's offering up receptions of 200 guests. ... more   less 
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