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“Lovely afternoon tea”

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The Richmond, BW Premier Collection
Ranked #34 of 98 Hotels in Liverpool
Certificate of Excellence
Reviewed 4 July 2014 via mobile

What a lovely little find , friend and I went for afternoon tea , lovely place , presentation was lovely as was the sandwiches and cakes !! waitresses were friendly and attentive . Will certainly go again .

  • Stayed: July 2014
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2  Thank lyandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,719 - 1,725 of 2,229 reviews

Reviewed 4 July 2014

Great hotel and great value. The hotel is stylishly fitted out and the team very friendly. The bathroom is large and has a choice of bath and a great shower. Beds very comfortable and the room I had was lovely and quiet. My room could be sold individually or as part of an apartment, so as a group travelling together this would be great, as you have an outer door and then 3 inner doors. It was my first ever visit to Liverpool and I would highly recommend this hotel to any other visitors.

  • Stayed: July 2014, travelled on business
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1  Thank emma j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

Great hotel. Good location & very nice and spacious rooms. Ate in restaurant two nights & food was very good, although service on both nights was very slow. All staff we met were helpful & friendly. Will definitely stay again

  • Stayed: June 2014, travelled with family
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1  Thank Bacon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

We booked this hotel on a voucher as we do often and were treated first class. Upgraded to a suite and a complimentary drink as our room wasn't ready at 3.10pm. We didn't ask for this as we were in no hurry and the wait was only going to be 15 minutes. Our suite was excellent (room 161) with large living room/dining room/ mini kitchen.The bedroom was lovely with an extremely comfy bed. The bathroom was large with bath/shower and spotlessly clean. Only small niggle was that there was no place in front of a mirror with a power point to sit and do the many things a lady (my wife) needs to do to get ready but she did manage. I am sure an extension lead would have been available if we had asked. The included 2 course dinner and glass of wine was top quality and served with a smile and good conversation from the staff. Breakfast was self serve which we prefer and was again top class with everything piping hot and fresh.
Can totally recommend the Richmond.
We din't use the spa as we only had the one night so can't comment but other guests told us it was very good.

  • Stayed: June 2014, travelled as a couple
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2  Thank teeteedisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeskyStevens, General Manager at The Richmond, BW Premier Collection, responded to this reviewResponded 4 July 2014

Thank you for taking the time out to review The Richmond Liverpool.

So pleased you enjoyed your stay. We welcome all feedback from our guests and will be sure to pass on your positive comments to our team.

Kind Regards

Steven Hesketh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

stayed at the Richmond on Friday night , lovely place , friendly staff , beautiful large rooms
and the breakfast was fantastic
cannot fault this place , will definitely be staying again , highly recommend it

  • Stayed: June 2014, travelled with family
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3  Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

We booked one night on secret escapes at the Richmond hotel in June. The staff were very helpful. Our room was beautifully decorated and had a lovely bathroom. The cooked breakfast was a little disappointing. The food was Luke warm but plenty of other choices. Would stay there again.

  • Stayed: June 2014, travelled as a couple
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2  Thank Sue_M887
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

Great hotel and very conveniently located for the central sites. We stayed mid week and it was very quiet at night with very comfy beds. Not a large room but quite sufficient for our needs with a very good shower/ toilet, well fitted. It is also well sited for the railway station only a 10 minute walk away, no taxi required, which was very useful after the very good breakfast. The staff were particularly good, extremely friendly and accommodating even coming to the room to check we had enough of everything. I wish other hotels would supply a "proper" container of milk in the 'fridge as the Richmond does, small point but that first cup of tea in the morning is so important. It was exceptional value using Secret Escapes. We would highly recommend the Richmond to anyone and intend returning when we again visit the city. We didn't use the spa facilities so cannot pass any comment

  • Stayed: June 2014, travelled as a couple
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3  Thank Geoff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Richmond, BW Premier Collection

Address: 24 Hatton Garden, Liverpool L3 2AN, England (Formerly The Richmond, Best Western Premier Collection)
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #34 of 98 Hotels in Liverpool
Price Range: £50 - £192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Richmond, BW Premier Collection 4*
Number of rooms: 152
Official Description (provided by the hotel):
The Richmond in City Centre, Liverpool is the perfect location, split between the business, education, leisure and retail sectors of the city. A luxury accommodation concept, The Richmond offers 4 Star Hotel Bedrooms, with interlinking capability into full serviced apartment, all with the usual benefits of a four star hotel. It's design, makes it most ideal for every style of visit or various length of stay. The property is a Grade II Listed iconic building. Offering free Wi-Fi throughout, Air-conditioning, Mini Fridges in all Rooms with complimentary fresh Milk & Water, Upscale Toiletries, Smart TV's, 24hr Room Service and Suites & Apartments also offer full Kitchen facilities. Furthermore, take advantage of other facilities including the "R" Bar & Brasserie boasting amazing Best of British dishes, and some onsite Car Parking. Finally for exclusive wedding & events, private dining or conferences in our three event rooms: The William & Kane Suite or Florentyna's offering up receptions of 200 guests. ... more   less 
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