We paid a premium price for this hotel on Saturday 19 July, we expected a luxury hotel and luxury accommodation, especially at this price. (As advertised). I have stayed in many city hotels before and for this price I expect to get what I paid for.
Before arriving I contacted the hotel via email to ask for a city view as it was my birthday and first trip to Liverpool. She said she would sort it out.
When we arrived the staff were all very helpful, all reception and check in staff. We went to the room and it was absolutely tiny. Then there was a terrible smell coming from the bathroom area. Parts of the room were also shabby and lighting not too good. There was no windows to open and we had a hideous view outside. The smell was the worst, like a damp smell.
I was very disappointed, as for only £30 more I could have stayed in the hope street hotel. The price we paid did not even include a breakfast, this was an additional £16.
My husband complained at reception straight away but they didn't do anything!
The hotel was in a good location, staff good and bar area was nice. The breakfast we had was good apart from scrambled egg!
- Official Description (provided by the hotel):
- The Richmond in City Centre, Liverpool is the perfect location, split between the business, education, leisure and retail sectors of the city. A luxury accommodation concept, The Richmond offers 4 Star Hotel Bedrooms, with interlinking capability into full serviced apartment, all with the usual benefits of a four star hotel. It's design, makes it most ideal for every style of visit or various length of stay. The property is a Grade II Listed iconic building. Offering free Wi-Fi throughout, Air-conditioning, Mini Fridges in all Rooms with complimentary fresh Milk & Water, Upscale Toiletries, Smart TV's, 24hr Room Service and Suites & Apartments also offer full Kitchen facilities. Furthermore, take advantage of other facilities including the "R" Bar & Brasserie boasting amazing Best of British dishes, and some onsite Car Parking. Finally for exclusive wedding & events, private dining or conferences in our three event rooms: The William & Kane Suite or Florentyna's offering up receptions of 200 guests. ... more less
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