We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not a luxury hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
The Richmond, BW Premier Collection
Ranked #36 of 99 Hotels in Liverpool
Certificate of Excellence
Reviewed 22 July 2014

We paid a premium price for this hotel on Saturday 19 July, we expected a luxury hotel and luxury accommodation, especially at this price. (As advertised). I have stayed in many city hotels before and for this price I expect to get what I paid for.
Before arriving I contacted the hotel via email to ask for a city view as it was my birthday and first trip to Liverpool. She said she would sort it out.
When we arrived the staff were all very helpful, all reception and check in staff. We went to the room and it was absolutely tiny. Then there was a terrible smell coming from the bathroom area. Parts of the room were also shabby and lighting not too good. There was no windows to open and we had a hideous view outside. The smell was the worst, like a damp smell.
I was very disappointed, as for only £30 more I could have stayed in the hope street hotel. The price we paid did not even include a breakfast, this was an additional £16.
My husband complained at reception straight away but they didn't do anything!
The hotel was in a good location, staff good and bar area was nice. The breakfast we had was good apart from scrambled egg!
Not recommended.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank claredHuddersfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (2,357)
Traveller rating
Traveller type
Time of year
Language

1,797 - 1,803 of 2,357 reviews

Reviewed 22 July 2014

I stayed in the Hotel with business guests for the Open Golf at Hoylake. Everything went as planned and my guests were happy. Great Hotel, service good, food and facilities spot on. Location perfect for Liverpool town centre.

  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank graham h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeskyStevens, General Manager at The Richmond, BW Premier Collection, responded to this reviewResponded 23 July 2014

Thank you for taking the time out to write a review.

So pleased that your stay at The Richmond was a pleasurable one for both yourself and your guests.

We hope to see you again soon.

Kind Regards

Steve Hesketh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014 via mobile

My boyfriend and I spend one night here in the Zip suite for our year anniversary. We expected to get there check in and go up to a small studio room just like every other hotel but no this was far from every other hotel. We got arrived, receptionist was lovely and explained everything went up to our apartment which had a wow factor! Two bathrooms, living room, dining room, kitchen.and two bedrooms! In addition to this, 3 50 inch TVs And canderliers in each room! Beds were that comfy we ended up sleeping through and missing breakfast!! Definitely 5 star with 5 star treatment! Only downside is we was confused with spa and gym times as it was different to the place and the guide book and there wasnt anyone.saucepans for the.hob without holes in them so.making.dinner was a bit of an improvisation! Definitely be back! Wow it was definitely an.unforgettable experience!!!!

Stayed: July 2014, travelled as a couple
3  Thank Paige T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeskyStevens, General Manager at The Richmond, BW Premier Collection, responded to this reviewResponded 24 July 2014

Such a lovey review! Thank you so much for taking the time out to share your comments.

It is always so nice to hear such positive feedback from our guests and I'm so pleased you enjoyed your stay with us at The Richmond.

Please come and visit us again soon.

Kind Regards

Steven Hesketh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014 via mobile

Had a lovely stay here at the richmond! The concierge man was very helpful and attentive as he took our bags up to the room, we were told we could swap rooms if we wanted to as they had moved a chair out of the room and it had no real dressing table so we decided to move, the next room was huge and lovely! The bed was amazing and so comfortable! I loved it :) returning next weekend for another night and can't wait!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Lpool44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

Stayed with my daughter to see The Open, great situation for Mersey rail (Metro) and walking distance to Liverpool 1, The Cavern and the Dock area. Staff could not have been more helpful, a switch of rooms due to being given a double instead of a twin was no trouble! Breakfast at £8, if booked in advance was tremendous value. Well appointed bedrooms and the Brasserie provided a good selection of value food.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeskyStevens, General Manager at The Richmond, BW Premier Collection, responded to this reviewResponded 23 July 2014

Thanks so much for taking the time out to write a review.

So good to hear you had such an enjoyable experience at The Richmond and at The Open.

Thank you once again for your lovely comments and we hope to see you again soon.

KInd Regards

Steven Hesketh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

Stayed here while out in a works do! Staff were really helpful, friendly & professional. Nothing was too much trouble. Used the valet car parking which was a god send after being stuck in traffic. Breakfast was good and car was happily parked until 3 pm so had a little wander round the shops the day after, leaving our bags with the trusty concierge. All in all, lovely hotel & lovely staff. Would def recommend it.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Loulomas1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeskyStevens, General Manager at The Richmond, BW Premier Collection, responded to this reviewResponded 23 July 2014

Thank you for writing such a positive review.

We really do appreciate your lovely comments and it's great to hear your stay at The Richmond was an enjoyable one.

Kind Regards

Steven Hesketh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

We arrived at the Richmond to be given the warmest welcome by the lovely reception staff. Our room was an absolute delight and so comfortable. The all you can eat breakfast set us up for the day. I would struggle to think of another place I have stayed that has been such excellent value for money.

  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank Prez218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Liverpool hotels
The Nadler Liverpool
#2 of 99 in Liverpool
4,329 reviews
Hotel Indigo Liverpool
#14 of 99 in Liverpool
2,562 reviews
Show Prices
Show Prices
Show Prices
Central Liverpool
Aloft Liverpool by Marriott
Hard Days Night Hotel
#29 of 99 in Liverpool
3,298 reviews
Central Liverpool
Liverpool Marriott Hotel City Centre
Show Prices
Show Prices
Show Prices

Been to The Richmond, BW Premier Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Richmond, BW Premier Collection

Address: 24 Hatton Garden, Liverpool L3 2AN, England (Formerly The Richmond, Best Western Premier Collection)
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #36 of 99 Hotels in Liverpool
Price Range: £49 - £186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Richmond, BW Premier Collection 4*
Number of rooms: 152
Official Description (provided by the hotel):
The Richmond in City Centre, Liverpool is the perfect location, split between the business, education, leisure and retail sectors of the city. A luxury accommodation concept, The Richmond offers 4 Star Hotel Bedrooms, with interlinking capability into full serviced apartment, all with the usual benefits of a four star hotel. It's design, makes it most ideal for every style of visit or various length of stay. The property is a Grade II Listed iconic building. Offering free Wi-Fi throughout, Air-conditioning, Mini Fridges in all Rooms with complimentary fresh Milk & Water, Upscale Toiletries, Smart TV's, 24hr Room Service and Suites & Apartments also offer full Kitchen facilities. Furthermore, take advantage of other facilities including the "R" Bar & Brasserie boasting amazing Best of British dishes, and some onsite Car Parking. Finally for exclusive wedding & events, private dining or conferences in our three event rooms: The William & Kane Suite or Florentyna's offering up receptions of 200 guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, getaroom.com, HotelsClick, Ebookers, HotelQuickly, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your The Richmond, BW Premier Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing