I stayed recently in the Bond Duplex rooms with family and friends for a relatives birthday. The rooms were lovely, and had great extras such as a playstation with karaoke ( tgreat for my younger relative and her friends)
The first thing I noticed was the lack of telephone to contact reception - a little strange. (Usually a standard in all hotels/serviced apartments?) We did look high and low but couldnt find one anywhere. Eventually we used our own phone to call reception as we were having issues with the ipod docking station. The first was provided without any leads and we couldnt get it to work. A member of staff brought up an alternative - but this didnt work either. Another member of staff then came up with some leads and eventually got it working. Bit of a faff really.
In the second room we had a huge whirlpool/jacuzzi with a tv in. Bath was amazing, but again we had issues as the remote wouldnt work (tv would switch on and off, but we couldnt adjust the volume or turn over) We were brought up alternative batteries but this didnt fix it. A member of staff said if she found an alternative remote she would drop one in but we didnt hear from her again... The kettle wasnt plugged in in our room - I could see a plug under the huge flat screen tv but we didnt want to risk moving it - so either had to move the kettle to the floor or go to the other apartment when we wanted a hot drink.
The rooms were overall really well equipped, spotless, and the beds were amazingly comfortable. Great for large groups and considering the space good value for price.The issues we had didnt ruin our stay, but they do leave an impression and I must say that overall I was slightly disappointed after hearing rave reviews about the great facilities and customer service.
- Official Description (provided by the hotel):
- Signature Living Hotel, is our latest development, of 4 sites in the centre of Liverpool. This Hotel has been designed and built by our Signature team to give you the best possible accommodation and service in our City.Our team are here to ensure that you make the most of what our amazing City has to offer and all in the very centre of Liverpool. ... more less
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