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Natasha C

Recommend 100%

Review of Boutique 56
5.0 of 5 bubblesReviewed 4 Feb 2024
Stayed for one night with group of girls for my 30th birthday, perfect location for food and bars. I mean could hear noise from bars etc but really not that big of an issue, same with the flight of stairs as we was on 5th floor but wasn’t a problem! Staff were great! Definitely recommend and will be going back again!!!
Date of stay: February 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (2,821)
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5 - 10 of 2,821 reviews
Reviewed 13 November 2023

So disappointed with our stay here, staff were very unhelpful and rude.
Our door to the hotel room wouldn’t lock, we notified staff and their response was ‘why have you got cash we can nick in there’
They told us they would change the lock and when we came back from our evening out the lock was hanging off the door. This was in no way safe at all, we all felt very vulnerable.
Loud music was played all night and the room was in no way clean.
Very very disappointed and definitely do not recommend.

Date of stay: November 2023
Trip type: Travelled with friends
Thank Katie W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 December 2022

DO NOT use this company, bought a gift voucher for 2 course meal, room and full English breakfast. When rang to book was told the company had gone into administration and the only hotel left for vouchers was the Arthouse. Constant phone calls went unanswered, when finally got through we were told they don't have a restaurant anymore so can't offer 2 course meal and only continental breakfast. They offered to us Prosecco and other freebies in the room. No confirmation email sent, more calls trying to get through and promises to look into it and call back. Never happened. After weeks of being messed around finally got through and received a email confirming booking.
Stayed last night, No rose PETALS, prosecco or other freebies promised in the room on arrival, had to chase up the procecco which took 1 1/2 hours to arrive. When booking in was told they own the Alma de Cuba and the can book a table for us, if that is true why wasn't the meal transfered there!
No continental breakfast either this morning and no answer on phone at reception when we phoned twice and when we asked at reception, the kitchen staff had been and gone so nothing!!!
Very disappointing this weekend.
Been promised a phone call in the week after completing a review form, I won't hold my breathe.
The room was also looking shabby and windows didn't close properly so very noisy.
The only good point I can think of, is the location to shopping, bars and nightlife but be prepared for zero sleep due to the noise.

Date of stay: December 2022
Trip type: Travelled as a couple
1  Thank michelle w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 November 2022

These people DO NOT answer emails or calls when you have an issue. If you read most of these reviews, they all say the same. Dated apartments, windows don’t close, no kitchen equipment…..I could go on.
Our biggest issue was the ‘30th’ party which started at 4am next door to us and woke all 16 of us up. We were told ‘you shouldn’t have booked a party place’
I’ve been ringing and emailing for weeks and tbh it’s just not worth my time or effort.
They are extremely unprofessional, don’t waste your money.

Date of stay: September 2022
Trip type: Travelled with friends
Thank paulaf622
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 July 2022 via mobile

Myself and 3 friends travelled for the first time to The Shankley Hotel. We stayed for 2 nights on 22 July 22. We had an amazing time.
My review here is basically to praise the Manager of the hotel Ciara, whom we had a close connection with as she was from our hometown N. Ireland and we instantly all clicked with her. She was extremely informative about the whereabouts in Liverpool, where we should go, what to do, and arranged our taxi to take us there and be looked after by the manager at Alma de Cuba. Ciara gave us her number to contact her if we had any trouble getting back to hotel.
The next day we seen her again that evening and she had a great presence about her in the front reception area, she got us tables and advised us that she would be able to keep our luggage for us the next t day when checking out to allow us to go shopping. She then supplied us with a welcome shot for each.
She came to wish us all the best the next day and if we were coming back to hotel to give her a shout and she would kindly arrange for us. I felt she was a great asset to the hotel making our stay even more enjoyable.
We would definitely be visiting the hotel again very soon and would highly recommend.

Room tip: When staying in The Shankley Hotel ask for Ciara the Manager and she will recommend where to go and what to do. Tell her the N. Irish girls
Date of stay: July 2022
Trip type: Travelled with friends
Thank Tracey L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 July 2022

Stayed in the Iconic Apartments for the weekend for a hen do. You have to check in at a different hotel (The Arthouse) and pay a security deposit, we had to pay £500. The lady on reception was a bit rude. When we got to the apartments it wasn’t actually clear where the “Iconic” ones were as on the door it says Masonic and when you go in and up the stairs you can only see the Masonic and New York apartments, you have to keep walking round to find the Iconic apartments. The room I stayed in had no plug sockets and the shower went from freezing one minute to scolding the next. There’s also a very loud fan that sounds like a plane that comes on every 10/15 mins, not good when you’re trying to sleep. One of the rooms smelt of drains when we first arrived we had to air the room out as the smell wasn’t pleasant. The kitchen/dining/living area was clean and spacious, we had everything we needed. We were provided with clean towels and the cleaners did come in (not sure what they actually did though). The place is a bit battered, could do with a few touch ups here and there! The bottomless brunch that was included in our package was great. It was at the Shankly Hotel. We had afternoon tea and LOTS of prosecco. All in one it wasn’t a terrible stay but for how much we paid it 100% could of been better.

Date of stay: July 2022
Trip type: Travelled with friends
1  Thank O1781WUemmab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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