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Christopher Nevitt
St Helens, United Kingdom

HOTEL FROM HELL

Review of Boutique 56
1.0 of 5 bubblesReviewed 8 May 2024via mobile
DO NOT BOOK! SHOCKING CUSTOMER SERVICE!
They lost our booking and we had to prove the payments.
They cancelled the hen party on the day as they still couldn't find the booking and payment. We had to argue and prove payments AGAIN.
BEFORE THEY GAVE US THE ROOM KEY, THEY ASKED FOR A £500 DEPOSIT!! They didn't even mention this when booking.
Apparently, it should be back with me soon, but we'll see.
The rooms are falling to pieces.
Our party woke up from 2:30am with a very loud party in the room above.

The whole place needs knocking down!
Date of stay: May 2024
Room Tip: Don't bother booking!
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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2 - 7 of 2,820 reviews
Reviewed 6 May 2024

Arrived at this Hotel after having accommodation cancelled on us last minute by another host, the staff and Manager couldn't do enough for us. The lovely manager went out of his way to make sure we were comfortable and encouraged us to enjoy our stay. Thank you for your lovely Hospitality. Location wise it is ideal, beds are really comfortable. would most defiantly return.
Thank you again for your generosity and understanding.

Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gillian C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 March 2024

THIS PLACE IS NOT SAFE. My wife and I were in bed at night and awoke to find a male inside our room which turned out to be the night receptionist who claimed to be looking for a heater, I raised a complaint in the morning with a “supervisor” who said his name was Harrison and that he would pass details onto the management team. On check out Harrison stated he had confirmed via telephone call with the night receptionist (name unknown) that he had entered our room and also confirmed he had spoken to management who further stated “it was a little mistake”.
The rooms are insecure, and if you value your privacy DO NOT BOOK this so called luxury premises. No apology given and no offer of refund given despite an admission from the night receptionist.
When you book a hotel room you expect a level of privacy and this place obviously does not respect that.

Room tip: DO NOT USE
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Family-Guy1970
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 March 2024

I absolutely loved the room, very spacious, clean and had everything that I needed. I can't think of one fault which is saying something. A very delightful stay, great start to our trip especially being it our first time in the city. Will look to book again.

Date of stay: March 2024
Trip type: Travelled with friends
Thank 120chanels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 February 2024

Stayed for one night with group of girls for my 30th birthday, perfect location for food and bars. I mean could hear noise from bars etc but really not that big of an issue, same with the flight of stairs as we was on 5th floor but wasn’t a problem! Staff were great! Definitely recommend and will be going back again!!!

Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Natasha C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 November 2023

So disappointed with our stay here, staff were very unhelpful and rude.
Our door to the hotel room wouldn’t lock, we notified staff and their response was ‘why have you got cash we can nick in there’
They told us they would change the lock and when we came back from our evening out the lock was hanging off the door. This was in no way safe at all, we all felt very vulnerable.
Loud music was played all night and the room was in no way clean.
Very very disappointed and definitely do not recommend.

Date of stay: November 2023
Trip type: Travelled with friends
Thank Katie W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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