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“disgraceful customer service, didnt want children there!”

Jungle Rumble Adventure Golf
Ranked #19 of 60 Fun & Games in Liverpool
Certificate of Excellence
More attraction details
Attraction details
Owner description: We are an Indoor Adventure Golf business located in the heart of Liverpool ONE shopping estate.
Liverpool, United Kingdom
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
“disgraceful customer service, didnt want children there!”
Reviewed 21 March 2014 via mobile

We went to jungle rumble today (2adults, 4 children) and I was first amazed at how difficult it was to find. Apparently the lift at Liverpool One is deliberately set to not stop on the floor that jungle rumble is on and you have to get off at level 5 and walk down the steps, fine if you don't have a pram I guess,very off putting if you do! We asked a security guard to help us and he asked the employee to stop the lift at level 4 for us,which evidently wasn't done as the security guard himself had to go and do it- another indication that we weren't really wanted. When we finally got to the reception, the guy told us, in no uncertain terms, that 'there is no play area for kids, its golf only, that's it, nothing else'. I had thought that maybe we could at least have a look around but he made it pretty clear that he didn't even want us to do that! So then I asked if there was a cafe, thinking that maybe we could have let the kids and ourselves check out the place, have some lunch and maybe come back another day with our husbands if the place looked good. 'It's not a cafe, there is no food. All we have is crisps' he said and then he walked away out of sight. If this is supposed to be a business, and inviting to customers, it failed miserably today! I was left feeling that we had bothered them, they were too busy to help us, they had no time at all for us and I certainly will never be back!

Visited March 2014
3 Thank alana s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garyrice1980, General Manager at Jungle Rumble Adventure Golf, responded to this review, 14 May 2014
Dear Alana,

Thank you for your review. Please allow me to respond. Firstly, your initial point about access. Liverpool ONE operate a lift that is accessable to Jungle Rumble. Both Liverpool ONE and ourselves are able to operate it. At certain times there are Anti-Social Behaviour issues within Liverpool One affecting many businesses particularly in the Galleria and on The Park as these are hotspots for youngsters. As this lift services the Galleria from ground floor level many trouble making youths use it for anti-social behaviour reasons including stopping off at our floor to cause mayhem thus potentially spoiling the atmosphere within Jungle Rumble. At these times we notify Liverpool ONE of the issues over the radio and make the lift temporarily inaccessable to our floor whilst the trouble makers are being dealt with. It appears that unfortunately this may have occured when you needed pram access. Moving forward, due to your feedback i will contact Liverpool ONE to request better signage within the lift to attempt to explain why the lift may temporarily unable to reach our floor.

Your second point about the play area and cafe. Unfortunately we do not have a "soft play" area. We do not advertise this in Liverpool. We have recently installed one in our Bristol branch as a tester and if successful there we may choose to open one here in Liverpool. There has been a cafe of sorts here in the past, unfortunately due to the amount of eateries in the area there has been no call for food. I am sorry if your inquiry was not answered to your liking but we attempt to answer all questions either via email, phone or in person as simple and as straight forward as we can. If you felt as though we were perhaps not as attentive as you expected then please feel free to drop me an email to discuss - liverpool@junglerumble.co.uk. You will find us approachable and welcoming. Not "disgraceful" as you have used in your tagline.


General Manager
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138 reviews from our community

Visitor rating
Date | Rating
  • Dutch first
  • English first
  • German first
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  • Any
English first
Burnley, United Kingdom
Level Contributor
53 reviews
31 attraction reviews
common_n_attraction_reviews_1bd8 42 helpful votes
“Fun but needs better staffing.”
Reviewed 11 March 2014

This was brilliant value for money as a couple we got a course, 2 alcoholic drinks and a shot each for £10 each. The course was fun but the rules were not being followed and no one to enforce them.
When we started we were behind a group of about 6 teenagers - who didn't follow the 6 shots max rule and basically hung around each hole while a queue gathered behind them without a care, messed about with the clubs and balls and were a nuisance. So we stopped playing and decided to have all our drinks first.
We eventually caught back up to them but luckily for us they went the wrong way - as did most people. Very few of the holes still had their hole number on, so you had to work it out. And there was no way to tell one course from the other. Most people who we started with ended up on the 2nd course without even noticing and probably ended up doing about 25 holes... Was all a bit of a mess and all the staff were on the bar or tills, none watching the course at all. You could easily go on to the 2nd course without paying and not be noticed.

Still had great fun but needs a clean up and a revamp as I wouldn't be happy if it was for a special occassion (drinks cans and bottles in bushes..etc)

Visited March 2014
Thank SproutFarmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garyrice1980, General Manager at Jungle Rumble Adventure Golf, responded to this review, 14 May 2014
Dear SproutFarmer,

Thank you for your review.

We aim to be as reasonably priced as we can - we offer many promotions to try and reinforce that ie 2 courses for 1 at specific times, our £10 Deal which you guys took advantage of as well as student, military and age concessions. Because we appeal to a number of demographics there are occasions in which there will be groups of teenagers playing. Jungle Rumble is just as welcoming to them as we are to others but i do realise that this customer base at times may bring some trouble our way. We do have procedures to try to combat this - there is a sign on the front door to say that we can refuse access to large groups of teenagers and regularly do without being discriminative. We also monitor our courses in person and over CCTV which there is a monitor behind the counter. Regular "coursewalks" are done to both tidy up and supervise the crowd however we do not guide people around the course and leave people to their own devices if we think everything is ok. Obviously people slip through the net, not always groups of teenagers by the way especially if we are busy which looking at your feedback it looks as though we were - at the Bar or on the tills.

There are well trained Duty Managers on hand on every shift at Jungle Rumble all with Retail and Licensing experience and are well equipped to deal with any issue that we are faced with. If you would have brought your issues to our attention we would have been more than happy to deal with them in a professional manner.

Your point about not knowing where to go on the courses is completely valid, we are currently working on a better hole signage system that is vandal proof and descriptive. This should be operational in a few weeks.

Thanks again for your feedback.


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Level Contributor
9 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“Great for all ages!!”
Reviewed 9 March 2014 via mobile

Me and my boyfriend went here to pass the time and it was great fun! We ended up there twice in two days!

Caters for all ages from partys for kids and alcohol for the adults!

Price was great to were they threw in a cocktail and shot while we done the 18 holes and then the next day you do 18 holes and they give you the other 18 free!

Great fun and would definitely recommend!

Thank Jolene O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gharghur, Malta
Level Contributor
43 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
“Great way to pass the time”
Reviewed 19 February 2014 via mobile

Mini golf is always fun - we actually went to this place twice in 2 days! The place is large, clean and good fun with helpful staff. Prices are decent - £30 for 2 adults and a 10 year old for 36 holes which lasts well over an hour. Only gripe is that the courses (there are 2 of 18 each) are relatively easy with very few maddening difficult ones. Great fun and highly recommended.

Thank Rehtnug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“Always Fun”
Reviewed 11 December 2013

Its a great place to take the children especially when your staying in town or need to fill in time.
Great for a mix of ages and adults. I would definitely recommend and think town needs more places like this .I will be going again and want to book this for my children birthday party.

Visited November 2013
3 Thank laine5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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