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“Inflexible and arrogant”

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Ibis Styles Liverpool Centre Dale Street
Ranked #8 of 97 Hotels in Liverpool
Certificate of Excellence
GreenLeadersSilver level
Kitwe, Zambia
Level 4 Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Inflexible and arrogant”
Reviewed 15 July 2014 via mobile

We had booked for our sons graduation at Liverpool University and paid up front for two rooms. Plans changed and we required another two rooms for the previous night. Unfortunately the hotel was fully booked. Spoke to the area teamleader Daniel and asked if we could then cancel the rooms as we had found rooms for consecutive nights at the Radisson and he said that we could cancel but would forfeit the £410 I had paid. He was arrogant and inflexible and said he would get the assistant manager to phone the next day and didn't. This is not the type of service I would expect for the amount of money I paid. Very disappointing and in a personal and business capacity will never stay or recommend Ibis Hotels to anyone again.

Stayed July 2014, travelled with family
Helpful?
Thank Danny_Zam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisStylesLiverpool, Manager at Ibis Styles Liverpool Centre Dale Street, responded to this review, 23 April 2016
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1,542 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (219)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Indonesian first
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English first
1 review
Reviewed 15 July 2014 via mobile

Had a 3 nite break room 106 very nice I came up on 30 June and left on 3rd of July nice breakfast and when I arrived I was very impressed even before I saw room 106 the staff very helpful and not far from moorfields station the metro was very good its like the London underground and I went for day trip to Southport via metro took about 44 mins the ibis styles very Beatle themed and room 106 I had the fad 4

Stayed July 2014, travelled solo
Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h7601_gm, Manager at Ibis Styles Liverpool Centre Dale Street, responded to this review, 16 July 2014
Dear Michael, Thank you for taking your time to write those lovely comments. We are delighted that you enjoyed your stay with us and I am happy to see that you liked the "Iconic Fashion" room, perhaps next time you can try one of the other themed rooms that we have. I am also pleased to see that you enjoyed our complimentary breakfast offer.I will share your comments with all the team. Looking forward welcoming you back again very soon. Regards, Joanna, Assistant General Manager
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Halifax, United Kingdom
Level 4 Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 14 July 2014

Had a one night stay. Check in fast, very helpful staff. Room spotless, good bed, shower, 32" TV. Breakfast had plenty of choice and you could eat whatever you wanted. Location great for sights of Liverpool. Cost £43 for two!!!!

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank golfandwalking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h7601_gm, Manager at Ibis Styles Liverpool Centre Dale Street, responded to this review, 16 July 2014
Dear Golfandwalking, Thank you for taking your time to write those lovely comments. We are delighted that you enjoyed your stay with us and I am happy to see that you liked our complimentary breakfast offer. I will share your comments with all the team. Looking forward welcoming you back again very soon. Regards, Joanna, Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2014

6 of us stayed here for my husbands 40th celebrations. Very central, ultra clean, staff very friendly, loved the whole Beatles themed rooms etc. Good choice of continental breakfast.

My only one very small gripe is that the two towels left in the room were tiny more like a hand towel than a bath towel.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank allisond67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h7601_gm, Manager at Ibis Styles Liverpool Centre Dale Street, responded to this review, 16 July 2014
Dear Allison, Thank you for taking your time to write those lovely comments. We are delighted that you enjoyed your stay with us and I am happy to see that you liked the themed room, perhaps next time you can try one of the other themed rooms that we have. I am also glad that you enjoyed our complimentary breakfast offer. I will share your comments with all the team. Looking forward welcoming you back again very soon. Regards, Joanna, Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 14 July 2014

Amazing stay here loved every minute of my time here breakfast lovely and outstanding rooms,staff and very clean and modern and funky would definetly recommend to anyone very helpful staff very secure and safe great location too very easy to find...

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caroline110775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h7601_gm, Manager at Ibis Styles Liverpool Centre Dale Street, responded to this review, 16 July 2014
Dear Caroline, Thank you for taking your time to write those lovely comments. We are delighted that you enjoyed your stay with us and I am happy to see that you liked the themed room, perhaps next time you can try one of the other themed rooms that we have. I am also pleased to see that you enjoyed our complimentary breakfast offer.I will share your comments with all the team. Looking forward welcoming you back again very soon. Regards, Joanna, Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 July 2014 via mobile

Booked this hotel last minute but what a find this will now be my first choice. Lovely hotel stylish yet functional Beatles themed rooms everything you need especially air con as well as free wifi and big comfy bed. Location was great close to everything yet could not believe how quiet it was in the room no banging doors or noisy guests. Breakfast was fine despite previous bad reviews it is what it is and once you accept that it is fine. Coffee was lovely. Staff were friendly and helpful. Discounted parking saved us nearly £10 and car park literally around the corner. Thank you for a great stay for our anniversary we will be back!

Stayed July 2014, travelled as a couple
Helpful?
2 Thank susan767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h7601_gm, Manager at Ibis Styles Liverpool Centre Dale Street, responded to this review, 14 July 2014
Dear Susan, Thank you for taking your time to write those lovely comments. We are delighted that you enjoyed your stay with us and I am happy to see that you liked the themed room, perhaps next time you can try one of the other themed rooms that we have. I am also pleased that you enjoyed our complimentary breakfast offer. I will share your comments with all the team. Looking forward welcoming you back again very soon. Regards, Joanna, Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level 5 Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 13 July 2014 via mobile

On arrival the hotel was very modern and clean. Staff polite and friendly. Bit of a nightmare to find, we drove past it twice and didn't see it, not very noticeable.
When we got to our room, double, it was very small, completely different to the double room photos it advertised so a little disappointed. However I could not fault the cleanliness of it, and the bed was so comfortable. Probably one if the most comfy beds I've slept in at a hotel.
Breakfast I have to say was the worst! It's basically at the back of reception, no dining room at all. We had to sit at the seating area in reception as just no where to sit, other than a few squeezed in tables by where you get your food. Hardly anything to choose from, just cereal, bread for toasting, ham, and croissants, oh and sausage rolls, bizarre! It was very hard to go and get your food as it was such a small place and so busy, it really let things down.
Would I stay here again, the answer is no. It's not all bad though, very clean and a super comfy bed, just don't dine here!

Stayed July 2014
Helpful?
1 Thank aby1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
h7601_gm, Manager at Ibis Styles Liverpool Centre Dale Street, responded to this review, 18 July 2014
Dear Aby, Thank you for taking time to write a review. I would like to thank you for the complements about the staff. I am happy to see that you enjoyed our signature Ibis Sweet Bed. I am dissapointed that you didnt enjoyed our complimentary Breakfast. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis Styles Liverpool Dale Street and provide you with a genuine hassle-free experience. Regards, Joanna, Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Styles Liverpool Centre Dale Street

Property: Ibis Styles Liverpool Centre Dale Street
Address: 67 Dale Street, Liverpool L2 2HJ, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #8 of 97 Hotels in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Styles Liverpool Centre Dale Street 3*
Number of rooms: 123
Official Description (provided by the hotel):
Ibis Styles hotels are individually designed, contemporary hotels. Set in the commercial district of Liverpool, ibis Styles Liverpool Dale Street offers breakfast and unlimited WiFi included in all rates. Just a few minutes walk from the sights of Liverpool, including Albert Dock, Mathew St, Liverpool One, Liverpool Echo Arena and BT Convention Centre, the Liver Buildings and the Liverpool Museum. Each of the 123 modern bedrooms has complimentary WiFi and a flat screen TV with Freeview. ... more   less 
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