We had booked for our sons graduation at Liverpool University and paid up front for two rooms. Plans changed and we required another two rooms for the previous night. Unfortunately the hotel was fully booked. Spoke to the area teamleader Daniel and asked if we could then cancel the rooms as we had found rooms for consecutive nights at the Radisson and he said that we could cancel but would forfeit the £410 I had paid. He was arrogant and inflexible and said he would get the assistant manager to phone the next day and didn't. This is not the type of service I would expect for the amount of money I paid. Very disappointing and in a personal and business capacity will never stay or recommend Ibis Hotels to anyone again.
- Official Description (provided by the hotel):
- Ibis Styles hotels are individually designed, contemporary hotels. Set in the commercial district of Liverpool, ibis Styles Liverpool Dale Street offers breakfast and unlimited WiFi included in all rates. Just a few minutes walk from the sights of Liverpool, including Albert Dock, Mathew St, Liverpool One, Liverpool Echo Arena and BT Convention Centre, the Liver Buildings and the Liverpool Museum. Each of the 123 modern bedrooms has complimentary WiFi and a flat screen TV with Freeview. ... more less
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