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Guardsman007
Manchester

Just excellent

5.0 of 5 bubblesReviewed 7 Sept 2019via mobile
So last night we stayed at the Double Tree Hilton in Liverpool. From checking in and being lucky enough to meet Katerina we were looked after at every stage.
Every member of staff was friendly, helpful and simply easy to be around.
If you go, ask for room 621, such a quirky room, the bathroom is up a spiral staircase, the bed very comfortable, the room very quiet enabling one to relax completely.
At breakfast we were quickly seated, drinks served very quickly, the help yourself breakfast was fresh, cooked to perfection, tasty and as with everything else about this visit, set in a gorgeous and relaxing room where it was easy to see that other guests were as relaxed as we were.
Checkout was easy, they asked if we had enjoyed our stay. To put it quite simply, everyone there cared about us. This on top of a great room, comfortable sleep and great food means we will be staying here again.
Date of stay: September 2019
Trip type: Travelled as a couple
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Samantha S, Manager at DoubleTree by Hilton Hotel Liverpool, responded to this review
Responded 10 Sept 2019
Good Afternoon Guardsman007,

Thank you for your amazing review.

I am glad to read that you had a great stay with us, and I will pass on your kind words to Katarina and the team.

We hope to see you again soon.

Kind Regards,

John
Guest Services Execuitve
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 7 September 2019 via mobile

Stayed here to recover from a works celebration. Faultless. Staff wonderful, a special mention to Katarina who was the most efficient and professional executive I have ever met! The room was clean, quirky and luxurious. I will definitely return. Very happy.

Date of stay: September 2019
Trip type: Travelled on business
2  Thank jonno2727
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samantha S, Manager at DoubleTree by Hilton Hotel Liverpool, responded to this reviewResponded 7 September 2019

Good Afternoon Jonno2727,

Thank you for your feedback of your recent stay with us.

I am glad that you enjoyed your stay and I will pass your kind comments to Katarina.

Kind Regards,

John
Guest Services Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 5 September 2019 via mobile

I enjoyed reading the previous reviews, they certainly confirm that the hotel business is a tough one!

I am currently staying in a very nice suite. It is lovely and I would thoroughly recommend this room and the hotel.

Breakfast was nice, the service was excellent. I didn't try the evening meal but the menu looked good.

Location wise it couldn't be better. Central to everything, the docks, the Cavern and even the shopping area.

It's not a noisy area. A bit of traffic volume but nothing of note.

It's quite a quirky hotel - almost boutique.

Recommended.

Date of stay: September 2019
Trip type: Travelled on business
2  Thank dubzmike
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samantha S, Manager at DoubleTree by Hilton Hotel Liverpool, responded to this reviewResponded 7 September 2019

Good Afternoon Dubzmike,

Thank you for your feedback of your recent stay with us.

I am glad that you enjoyed your stay. We hope to see you again soon.

Kind Regards,

John
Guest Services Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 29 August 2019 via mobile

I went to the Eforea Spa at the Double Tree by Hilton in Liverpool today and had the hot stones massage which was done by Chloe. It was amazing and so relaxing. Chloe made sure I left relaxed and got rid of all the knots in my shoulders. It was so good I have already booked for next month. Well done team. I would highly recommend this place to anyone.

Date of stay: August 2019
Trip type: Travelled solo
2  Thank NickJB010619
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samantha S, Manager at DoubleTree by Hilton Hotel Liverpool, responded to this reviewResponded 1 September 2019

Good Evening NickJB010619,

Thank you for your 5 star review of your recent trip to Eforea Spa.

I am glad to read that you had a great experience and thank you for your kind comments. I will pass these over to Chloe and the spa team.

We hope to see you again soon.

Kind Regards,

John Costello
Guest Services Executive

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 28 August 2019 via mobile

Room was large and quiet.
Fast internet.
Good deals on cocktails at the bar.
There was a piano in the bar but no one was playing.
Comfortable bed with pillow choice.
Good air conditioning.
Great location.
I would return.

Date of stay: August 2019
Trip type: Travelled as a couple
2  Thank KIWIBOYZCAN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samantha S, Manager at DoubleTree by Hilton Hotel Liverpool, responded to this reviewResponded 28 August 2019

Good Evening KIWIBOYZCAN,

Thank you for your review of your recent stay with us.

I am glad to read that you had an enjoyable stay with us and we hope to see you again soon.

Kind Regards,

John Costello
Guest Services Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 24 August 2019

We stayed here for my boyfriends birthday and it was brilliant a huge thank you to the staff for putting the balloons and banners in the room and also for the cake you made our stay extra special, the room was lovely and clean and the shower was amazing. The breakfast was also good, we will 100% use this hotel next time we return to Liverpool

Date of stay: August 2019
    • Value
    • Rooms
    • Service
2  Thank Alice1488
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samantha S, Manager at DoubleTree by Hilton Hotel Liverpool, responded to this reviewResponded 25 August 2019

Good Evening Alice1488,

Thank you for your 5 star review.

I am glad to read you had a great stay with us for your boyfriends birthday. It was our pleasure to decorate the room for you.

Thank you for your kind comments, I will pass these to our team.

We hope to see you again soon.

Kind Regards,

John Costello
Guest Services Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC
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