Usually staying in the Hilton at Liverpool ONE, hearing about this new hotel was just what we wanted, luxury, non-chain hotel. Reading all the reviews, press articles, we booked a superior dockside room for £126, including breakfast, which included the opening week discount.
Upon arrival the building is very impressive, a little out of the center, £5 in a taxi to Liverpool ONE, but not a problem. The welcoming doormen took our luggage from us and we proceeded to check in.
We asked if there were any upgrades available, they only had a corner room with view of the Mersey for an extra £20 or a suite for an extra £400!!!!!!! The suite was only £300 and something online!! Slightly dumbfounded, we just paid the extra £20. Check in was slow with inexperienced staff, which was not a problem as we expected it. Teething problems and all...
Next niggle, reception told us someone would bring our luggage, but there was no one to do it so we had to take our luggage back off the bellman cart and just take it ourselves, not a problem, just don't offer the service. Again teething problems...
The hotel itself is very big and has a great design. The corridors to the rooms are very wide giving a quality feel whilst walking to your room. The room its self is probably the biggest hotel room I have stayed in (major bonus points,) with great views of the docks and the Mersey. Great decor and comfy bed, good air-con, good iron (essential) and hair dryer. Few things here, bits of paint missing on the ceilings, bathroom hatch been cut out around the bath, shower fixing not straight, minor things that just took away from the overall luxury feel.
First problem, no mini bar.
Second problem, adjoining room which we was not informed about and could hear the guests in the next room. If we would of known, we would of chose a different room.
Main problem, when arriving back at the hotel around 1am, we asked reception if the bar was open for a soft drink, her reply 'no,' we asked if there was room service, her reply 'no,' we asked could we not even get water, her reply 'no.' Yet the welcome sheet said there is 24 hour room service, even if you 'just want a warm drink drink fetching to your room.' Not having food in the late hours if fine, but no drinks!? Reception later told us room service isn't up and running yet.
The breakfast tasted lovely, however for £12 and £3 for 2 slices of toast (non B&B rate) I would not be impressed, 1 sausage, 1 rasher of bacon, 1 egg, 1 mushroom, 1 tomato, a little steep, no?
Other things that showed the inexperience of the staff, we wasnt told check out times (we found out it is 11am which is a little early we thought as breakfast finishes at 11 also,) when we rang to see what time breakfast ended, they didnt know and had to ask, we asked for no black pudding at breakfast, it came with black pudding, just the little things that detract from a luxury, high end stay.
Overall, would I stay here again? Yes, but not for a good while so the staff can find there feet and definitely not at the full price at £250+. Massive potential for this hotel, just not yet at its best...
- Official Description (provided by the hotel):
- Titanic Hotel Liverpool is located in the historic Stanley Dock, restoring one of the city's most historic and iconic buildings. The hotel has incredible room sizes, service and style. The extensive lobby area is home to the the Rum Bar where we believe, a cocktail menu that matches your mood and hour of the day is essential. Then there is the Rum, with over 60 Rums available some exclusive to the hotel! You can also dine in the lobby from the Rum Bar menu or indulge in afternoon tea. The lobby also boasts a VIP and Business lounge. Stanley's Bar and Grill showcases the dramatic theatre kitchen, open to allow you to watch a team loving preparing your food. However this is not pretentious dining - Stanley's is a place where you and your friends, family, colleagues or simply your newspaper can all get together and feel at home. Kick off your shoes, throw off your jacket, loosen your tie and sit back. Down stairs at the Titanic Hotel amid the red brick arches and beautiful cool stone floors, more Roman bath than city spa, will lay the warm waters of the Hydro pool. The mood and atmosphere will be simply delightful. The Spa at the Titanic Hotel will offer an experience rather than a facility. Yes we have a thermal suite with sauna, steam room and water features, a relaxation area and treatment rooms for those all-important beauty regimes, but this is an experience, an intimate experience and one you will want to return to over and over again. Hotel residents can enjoy complimentary access to our Gym with state of the art fitness equipment. Meetings, conferences and Events at the Rum Warehouse are about three things - flexibility, state of the art facilities and never losing sight of the bigger picture. We have the flexibility to create exactly what you need and facilities and equipment to make this a highly efficient and effective exercise for your company. Our meeting and conference spaces boast natural light and are highly adaptable; Our professional conference, exhibition and events team will work with you throughout; dedicated AV equipment and in-house technicians as well as 100mb high speed internet access will ensure a smooth and productive event. The Rum Warehouse is one of the most prominent Conference and Exhibition spaces in the city. The ground floor can accommodate 1000 people theatre style or an exhibition of 800 sq.M. Floor to ceiling glazing and stunning views of Stanley Dock combined with a range of breakout spaces on the upper level make this the ideal way to display your business. The Rum Warehouse is also the perfect space for that special event whether it be a Wedding, anniversary or birthday party or fundraising ball this is the perfect blank canvas for you to create your dream day. Whatever you decide to celebrate with us we will look after you through every small detail. ... more less
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