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“Simply stunning!”

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Titanic Hotel Liverpool
Ranked #17 of 98 Hotels in Liverpool
Certificate of Excellence
GreenLeadersBronze level
Reviewed 3 August 2014

Just enjoyed a fantastic stay at this new hotel. Absolutely superb from the moment Phil greeted us at the door. Our room (232) was huge and everything was finished with a real style and to the highest standard in keeping with the original building features of a rum warehouse. The rum bar had over 50 different rums and the cocktails were nice on the veranda overlooking Stanley Dock. The breakfast was great, though a few vegetarian options would improve the menu. Yes it's a good 20 minute walk or £6 in a taxi into town but to be honest that is a picky when the whole experience was so brilliant. Can't wait to come back when the spa is finished as it sounds amazing.

Room Tip: Most of the rooms are more like suites as it is a listed building and the internal features couldn...
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  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank GenTojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki W, Guest Relations Manager at Titanic Hotel Liverpool, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for your great review, I am so pleased you had a great stay and loved our out of the ordinary, large bedrooms, whilst we may be 1.7 miles outside of the city centre I feel this is a small price to pay for such a massive space, plus there is the added benefit of parking , free parking I may add, long with the tranquil colonnade that runs across the water front.

I think that this is a great spot to enjoy one of our fabulous exclusive Rums and I hope to see you out there with one in your hand very soon!

Kind regards

Vicki Walberg

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3,228 - 3,234 of 3,307 reviews

Reviewed 3 August 2014

An amazing hotel well designed and very welcoming. Loved everything about it can't wait to go back unfortunately the spa area had been delayed in opening as it still wasn't completed which I wasn't aware of when I booked in so I will have to return when it is. The staff are all really professional and happy the rooms are the best I've stayed in and I travel about every 6 weeks and have stayed in so nice hotels but I think I could say this is the best. Massive room very good quality sofa and bed and an amazing bathroom really didn't want to leave. Breakfast was incredible.

Room Tip: Any room will be good
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank lucyEastYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki W, Guest Relations Manager at Titanic Hotel Liverpool, responded to this reviewResponded 4 August 2014

Hi Lucy,

Thank you for you review. I am so happy that you had a wonderful stay and didn't want to leave, we didn't want you to go!

You must come back and visit us again soon. I am sorry that the Spa wasn't open, we are also disappointed about the delay but it is looking amazing down there and I cant wait for it to open in September, not long now!

Kind regards

Vicki

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Reviewed 2 August 2014 via mobile

Spent a lovely night at the hotel staff and service in the restaurant both very good. But reception staff excelled themselves this morning as my car had a flat battery ( after the lights being on all night). In the pouring rain the staff located some jump leads and very kindly got my vehicle started and I was soon on my way. Top marks guys. Many thanks

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank 36sally36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki W, Guest Relations Manager at Titanic Hotel Liverpool, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for your review. I will pass on your kind words to our team who are always happy to go that extra mile for our valued guests.

I am happy that we got up on your way, out of the rain and set up for what I hope was a great day ahead for you!

We look forward to seeing you again very soon.

Kind regards

Vicki Walberg

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Reviewed 1 August 2014

Stayed at Titanic just one night when the Giants visited Liverpool. The hotel is absolutely beautiful, the space, finish and design are so amazing. We had a corner room which we loved. Given the space of room it makes you wonder why rooms are so often so small, so enjoyable. The mix of the industrial past and contemporary design is wonderful. All the staff were pleasant and helpful but there is a need for them to 'grow' a little in their jobs, particularly deliver of drinks in the bar was slow, too slow, not sure it was staffed sufficiently? However, this is a minor point given the positives of the hotel. It is in a yet to be developed area and a good walk in to Liverpool, we don't mind that as it gives an opportunity for a stroll but that might not be for everybody. The car park was a great plus and free, plentiful spaces straight outside the entrance and secure, a plus on a weekend when you couldn't easily get in to the city centre. Four stars not five till the spa opens (we had expected it but the opening delayed) and the need to mature some of the service. Would definitely return and recommend.

Room Tip: Corner room was fabulous
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  • Stayed: July 2014, travelled as a couple
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2  Thank Faulkners_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki W, Guest Relations Manager at Titanic Hotel Liverpool, responded to this reviewResponded 4 August 2014

Hi Guests,

Thank you for your great review. I am pleased to hear you enjoyed our spacious bedrooms and appreciated the great renovation works that have gone into this beautiful building.

I will pass on your feedback regarding service to the team and i will ensure that these points are addressed in the ongoing training that this young team participate part in, it is through such feedback that we strive to deliver the 5 star service our guests expect.

We too are disappointed that the TSpa has been delayed in opening and agree that the Titanic will offer an amazing 5 star experience when it is open in September. We look forward to seeing you back here for some relaxing treatments very soon.

Kind regards

Vicki Walberg

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Reviewed 30 July 2014 via mobile

This is a brand new amazing hotel. Rooms are smart, contemporary and HUGE. We got upgraded to a suite on the fourth floor and weren't disappointed.

Friendly check in staff and bell boy. Superb accommodation.

HOWEVER. The breakfast is the worst service I have ever experienced. Went down to be told
there was a "20 minute wait" and if we'd like to wait in the bar, the waiter would come & get us in due course. Sure enough, 30 mins came and went and nothing. We went back to the restaurant & the waiter clearly didn't recognise us (he hadn't come through to get any other guests he'd fobbed off either). We had to make a fuss just to make the 'short list' of people who were allowed to wait in the restaurant area. Another 10 mins and finally we were invited through... Only to wait at an empty table in a 'holding area'. Finally we got a table and our orders were taken.

Things went from bad to worse. Our order was completely messed up. The tables either side were quickly served their food and we continued waiting. After 45 mins we queried with the waitress who informed us that she had indeed forgot to pass our order to the kitchen but assured us our food was "being plated right now". Another 20 mins and still no food. No offer of a drink (they'd already had the cheek to charge us for a soft drink not on the incisive breakfast menu).

So, all in all a 90 minute wait for a breakfast that would have made a Little Chef blush.

By all means stay for the hotel and the rooms. But avoid breakfast AT ALL COSTS.

Stayed: July 2014
2  Thank Yeltzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki W, Guest Relations Manager at Titanic Hotel Liverpool, responded to this reviewResponded 4 August 2014

Dear Guest

Thank you for your feedback. your comments are taken very seriously and I can assure you this isn't the service we expect our guests to receive. I have fed this back to the team and I will investigate this matter in order for it not to happen again ensuring that I forms part of the ongoing service training.

I haven't been made aware that you told us about your experience, directly to the hotel during your stay as we could have rectified the matter for you immediately.

If you would like to discuss this further please don't hesitate to contact me at the hotel.

kind regards

Vicki Walberg

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Reviewed 30 July 2014

We booked last saturday for dinner for 2 people. The refurb is truly spectacular. its amazing what can be done with these grand old buildings, and we should do more of this in liverpool. the food was excellent, one veggie and one meat eater. drinks service was very poor which we raised with the waiter (who was super, Mark) and the bar manager later. they offered some drinks to rectify the situation. we had seafood tempura and goats cheese starters, the former very light and fresh the latter very good if not a bit small. mains were rib eye, excellent, and pea/broadbean rissotto...incredible, one of the best we have tasted. the hotel/restaurant owners want to employ 70% of staff from local area, from unemployed or on training schemes. admirable but it is not working well right now, and they are investing in professional training for staff. will def go back in a couple of months. main menu was printed on card but veggie options and cocktail menu were on printed paper, which was creased and scruffy looking. decor, furnishings and food were spot on, loved them all. speed of the bar service and the quality of the staff in the hotel bar needs immediate attention. please do visit and support them though. it will be another place to be proud of in liverpool.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank ColinWatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki W, Guest Relations Manager at Titanic Hotel Liverpool, responded to this reviewResponded 4 August 2014

Dear Colin,

Thank you for your review. We are very proud with the regeneration of this World Heritage site and agree that once again Stanley Dock can be something Liverpool can be proud of.

I too am personally proud of the investment we have made in the Liverpool people as you mentioned over 70% of our team are local, previously unemployed or in a training scheme, never before having worked in the hotel industry which is commendable.

We offer a continued rolling training program for the team and whilst there have been a couple of teething problems the opportunity given to learning a new career is something we hope our guests will support us in.

Thank you for your support and understanding together we can offer Liverpool something truly special and out of the ordinary.

We hope to see you here again soon.

Vicki Walberg

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Reviewed 29 July 2014

Stayed here with secret escapes for my birthday. We have never stayed in such an authentic place....the detail such as exposed brickwork, subtle lighting added to the character of the hotel and made the stay special.(even down to the 'resident bat' flying around the bar in the evening!!)
Rooms huge and love the smell of brand new lush carpets....
The food was A1 although our 21.15hrs dinner booking ended up with us being seated at 22.15hrs, not the staff's fault and maybe you could call it 'teething problems' but there was only a small apology with 'no offer of a glass of wine on the house'! (they did know that it was a birthday celebration) Saying that the food did not disappoint...
I think that the weekend was the busiest so far and unfortunately the hotel seemed unprepared....we had to wait for 45mins before there was a table available at breakfast, we were told to take a seat in the bar area and we would be called in.....after 30 mins we realised that he was only calling in the people waiting immediately outside the restaurant... not well organised (could have easily been avoided by taking names so that people could be seated in the order that they arrive...)

I am not trying to moan for the sake of it, I just want the hotel to take note of the comments from guests and 'repair' the teething problems to allow the hotel to take its rightful place as a MUST stay place in Liverpool....

Room Tip: I believe that there are no 'bad' rooms....
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank lynn j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vicki W, Guest Relations Manager at Titanic Hotel Liverpool, responded to this reviewResponded 4 August 2014

Hi Lynn,

Thank you so much for your review. We find all reviews good and back most helpful and your feedback will be past on the the team and form part of their ongoing service training.

Thank you for recognising the hard work and sympathetic approach to the renovation of this amazing building. We are striving to work towards being the MUST place to stay in Liverpool both in having a wonderful hotel but also a great team that delivers seamless service every time.

I hope you had a fabulous birthday and thank you for your support and understanding. I look forward to seeing you back here again soon.

Kind regards

Vicki Walberg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Titanic Hotel Liverpool

Address: Stanley Dock | Regent Road, Liverpool L3 0AN, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #17 of 98 Hotels in Liverpool
Price Range: £82 - £308 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Titanic Hotel Liverpool 4*
Number of rooms: 153
Official Description (provided by the hotel):
Titanic Hotel Liverpool is located in the historic Stanley Dock, restoring one of the city's most historic and iconic buildings. The hotel has incredible room sizes, service and style. The extensive lobby area is home to the the Rum Bar where we believe, a cocktail menu that matches your mood and hour of the day is essential. Then there is the Rum, with over 60 Rums available some exclusive to the hotel! You can also dine in the lobby from the Rum Bar menu or indulge in afternoon tea. The lobby also boasts a VIP and Business lounge. Stanley's Bar and Grill showcases the dramatic theatre kitchen, open to allow you to watch a team loving preparing your food. However this is not pretentious dining - Stanley's is a place where you and your friends, family, colleagues or simply your newspaper can all get together and feel at home. Kick off your shoes, throw off your jacket, loosen your tie and sit back. Down stairs at the Titanic Hotel amid the red brick arches and beautiful cool stone floors, more Roman bath than city spa, will lay the warm waters of the Hydro pool and Thermal Suite. The mood and atmosphere will be simply delightful. Maya Blue Wellness at the Titanic Hotel will offer an experience rather than a facility. Yes we have a thermal suite with sauna, steam room and water features, a relaxation area and treatment rooms for those all-important beauty regimes, but this is an experience, an intimate experience and one you will want to return to over and over again. Hotel residents can enjoy complimentary access to our Gym with state of the art fitness equipment. Meetings, conferences and Events at the Rum Warehouse are about three things - flexibility, state of the art facilities and never losing sight of the bigger picture. We have the flexibility to create exactly what you need and facilities and equipment to make this a highly efficient and effective exercise for your company. Our meeting and conference spaces boast natural light and are highly adaptable; Our professional conference, exhibition and events team will work with you throughout; dedicated AV equipment and in-house technicians as well as 100mb high speed internet access will ensure a smooth and productive event. The Rum Warehouse is one of the most prominent Conference and Exhibition spaces in the city. The ground floor can accommodate 1000 people theatre style or an exhibition of 800 sq.M. Floor to ceiling glazing and stunning views of Stanley Dock combined with a range of breakout spaces on the upper level make this the ideal way to display your business. The Rum Warehouse is also the perfect space for that special event whether it be a Wedding, anniversary or birthday party or fundraising ball this is the perfect blank canvas for you to create your dream day. Whatever you decide to celebrate with us we will look after you through every small detail. ... more   less 
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