I'm presuming there is a bit of cost cutting going on at MalMaison or staff training issues. Having enjoyed dining here a few months ago for Sunday Lunch we visited on 1/12/13. The dining room seemed to have three large groups in plus other tables of four and twos
Sunday lunch includes a buffet for starters then you order a main and dessert. All for £19.95.
From arriving to ordering took 25 minutes. The wine arrived eventually after we had finished our soup and were well into the buffet . One table of 20 was so close to the buffet as to make it impossible to pass other people there trying to load their plates whilst bumping into the backs of chairs which must have annoyed those diners.
The chef servicing the buffet ran in and out into the kitchen to leave it unmanned most of the time. We ended up going to a cutlery draw by our table and taking a knife to go back to the buffet to cut pâté and terrine. Nothing is labelled and with no chef there to advise its difficult to know what some things are!
The food is good when it arrives, we did wait 25 minutes for two scoops of ice cream in a dish to arrive with chocolate sauce. An order of two cokes took 15 minutes to arrive and three prompts to different waiting staff.
To be fair, the young guy in the restaurant- no name badges so I don't know his role- apologised when I complained and took off the wine, drinks and gave us a 20% discount on what was left- total cost £31 instead of £55 appx. The table behind us had a similar experience and were similarly about to complain, they had waited 10 minutes for a sauce and sent a steak frites back.
Service is friendly- they need training and are simply understaffed for what they are trying to do- they can't manage these big groups
Get your act together MalMaison !
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- Also Known As:
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