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“Sunday Big Lunch...... Great food but understaffed”

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Malmaison Liverpool
Ranked #33 of 99 Hotels in Liverpool
Certificate of Excellence
Liverpool, UK
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Sunday Big Lunch...... Great food but understaffed”
3 of 5 bubbles Reviewed 1 December 2013 via mobile

I'm presuming there is a bit of cost cutting going on at MalMaison or staff training issues. Having enjoyed dining here a few months ago for Sunday Lunch we visited on 1/12/13. The dining room seemed to have three large groups in plus other tables of four and twos

Sunday lunch includes a buffet for starters then you order a main and dessert. All for £19.95.

From arriving to ordering took 25 minutes. The wine arrived eventually after we had finished our soup and were well into the buffet . One table of 20 was so close to the buffet as to make it impossible to pass other people there trying to load their plates whilst bumping into the backs of chairs which must have annoyed those diners.

The chef servicing the buffet ran in and out into the kitchen to leave it unmanned most of the time. We ended up going to a cutlery draw by our table and taking a knife to go back to the buffet to cut pâté and terrine. Nothing is labelled and with no chef there to advise its difficult to know what some things are!

The food is good when it arrives, we did wait 25 minutes for two scoops of ice cream in a dish to arrive with chocolate sauce. An order of two cokes took 15 minutes to arrive and three prompts to different waiting staff.

To be fair, the young guy in the restaurant- no name badges so I don't know his role- apologised when I complained and took off the wine, drinks and gave us a 20% discount on what was left- total cost £31 instead of £55 appx. The table behind us had a similar experience and were similarly about to complain, they had waited 10 minutes for a sauce and sent a steak frites back.

Service is friendly- they need training and are simply understaffed for what they are trying to do- they can't manage these big groups

Get your act together MalMaison !

Stayed December 2013, travelled as a couple
Helpful?
Thank merseydave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review, 22 December 2013
Dear Dave, Please accept our sincere apologies for the inconsistent and less than satisfactory service you received during Sunday Brunch at Mal Liverpool. Your constructive comments have been very worthwhile and we can assure you that the necessary measures have been taken to ensure that service standards are improved. I do hope we will have an opportunity to welcome you back to enjoy the biggest Sunday Brunch one more time!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,616 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (502)
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English first
Liverpool, United Kingdom
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 1 December 2013

From the moment we arrived the staff looked after us they were always pleasant when asking for anything very polite and eager to please.
The hotel was spotless the bedroom was brilliant very roomy a comfy bed and a walk in shower that was very powerful.
We had the choice of different breakfasts from cereal to full English as well as continental.
We would recommend this hotel to all as it's location is handy for shopping and site seeing being located on the dock side next to the cruise terminal.

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
Thank jdhuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sussex, UK
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 29 November 2013

After a fairly cold reception we took advantage of the upgrade (£10 per night) and found the room to be almost luxurious and well worth the extra money. Wonderfully peaceful environment. Lovely bathroom and separate shower. Comfortable bed. Gym was a welcome extra. On the downside the only parking facilities are the multi-story immediately adjacent (costing £10 per night) being a city centre location the car park was full and we had to park on the 13th floor sadly the lift was not working when we arrived and sadly when we were leaving still was not working! We had a snack at the bar which was ok but expensive. All in all an enjoyable stay. We would stay at this hotel again and would recommend to others.

Room Tip: If you book in advance you can upgrade to a superior room for £10 a night which we found was well wo...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KazboSussex_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 29 November 2013

only stayed for one night.but really nice place to stay.room was clean massive bath .bed very comfy. loverly for nice quiet time for couples and your 5 mins from centre of town and Liverpool 1.shopping.centre.staff first class very helpful.and 2 mins from albert dock.so your just around corner from all attractions.would recommend you try this hotel .breckfast very good .and hot.teles have football channels so I was happy

only down side was hall ways very dimley lit.any one who has bad eye sight might find it to dark.

Room Tip: ask for a room at front
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 987654321186337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 bubbles Reviewed 27 November 2013 via mobile

Lovely hotel and the staff on the desk were great, the room was really stunning but this hotel was seriously let down by the restaurant and in particular a very rude waiter.
Firstly someone had bout me this for my 40th birthday as I was doing a shark dive locally the next day, I had driven 4 hours from London and was excited having previously stayed at Malmaison in Oxford and Birmingham and had a great experience
Firstly the bar experience was not good although acceptable as I found out they were having a refurbishment.
When we went to our table I realised all the couples on this deal were tucked away in a corner of the room which wasn't a nice experience and I think just about everyone that was in that area were complaining about the waiting time, one couple had been waiting 1.5 hours, I ate my starter 15 minutes after my wife and as a result were offered a complimentary bottle of water!!!!
Clearly the hotel were not in a position to manage these deals and the waiter tried to charge us double for the wine....
Generally a pretty shocking experience and maybe that's what you get for booking a meal deal ,but a meal deal at McDonald's would have been a more pleasant experience

Stayed November 2013, travelled as a couple
Helpful?
1 Thank Andy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 24 November 2013 via mobile

My colleague and I were lucky to be booed into this hotel as the one we should of been in had a flood. Lovely hotel. Tasteful decor although very purple. Restaurant very nice we had a lovely meal and the service was good. I would definitely stay there again.

Stayed November 2013, travelled on business
Helpful?
Thank tcat68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
1 review
5 of 5 bubbles Reviewed 21 November 2013

Stayed here for 1 night and I must say it was a fabulous night. As soon as you step into the lobby area, the atmosphere is amazing. Staff were professional, knowledgeable, friendly and nothing was too much trouble. Rooms are comfortable, good sized bed, clean & open shower is just amazing. Will stay here again.

Room Tip: Ask for an upgrade if available, river view the best one
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  • Stayed October 2013, travelled with friends
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Helpful?
Thank 290Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Malmaison Liverpool

Property: Malmaison Liverpool
Address: 7 William Jessop Way | Princes Dock, Liverpool L3 1QZ, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Luxury Hotel in Liverpool
#19 Romantic Hotel in Liverpool
#20 Business Hotel in Liverpool
#26 Family Hotel in Liverpool
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Malmaison Liverpool 4*
Number of rooms: 131
Reservation Options:
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Also Known As:
Malmaison Liverpool Hotel Liverpool
Malmaison Hotel Liverpool
Liverpool Malmaison Hotel

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