I'm not sure what I really expected from this hotel on a two night stay between Christmas and New Year but now I'm home I do feel slightly disappointed.
The Reception staff were very friendly, attentive and eager to please. We arrived well before check in only expecting to be able to leave our suitcase but were told a room was available if we didn't mind a shower over the bath rather than a separate shower and bath.
We happily accepted and went to room 426. I can only describe the layout of the bathroom as bizarre. It was obviously meant for disabled access with a wide door and a grab rail by the loo and a very small sink for hand washing, but I don't know how someone with mobility problems would have managed to shower? The heated mirror over the full sink was only useful if you were 7foot tall and the sink had no light anywhere near it so my husband struggled to shave.
We had dinner included on the first night and had booked a table, the food was enjoyable but the wait was ridiculous. One hour 15 minutes after we ordered our main course arrived. There seemed to be plenty of staff but somehow everything took far too long. The same happened with the breakfast the next morning, we waited 20 minutes for the coffee and toast to arrive. The breakfast was great though, lots of choice and good quality. Breakfast on the second morning was far quicker but there weren't many people in the restaurant.
Check out was quick and efficient, the receptionist was apologetic that we found our room/bathroom odd. She offered to order us a taxi which arrived promptly.
On a positive note, my pet hate when staying in hotels is the inferior hairdriers they put in bathrooms, but in Malmaison it was a wonderfully powerful Toni & Guy hairdrier that I could plug in wherever I wanted.
There was no swimming pool and we didn't try the gym.
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- Also Known As:
- Malmaison Liverpool Hotel Liverpool
- Malmaison Hotel Liverpool
- Liverpool Malmaison Hotel