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“Why Didn't We Try It Before!!”

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Malmaison Liverpool
Ranked #33 of 97 Hotels in Liverpool
Certificate of Excellence
Torrox, Spain
Level Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
“Why Didn't We Try It Before!!”
Reviewed 19 March 2014

We have made numerous weekend trips to this our favourite UK weekend destination but had not stayed at Malmaison before..we will definitely be staying again
From our arrival at reception until we checked out the following morning it was a fabulous stay - the hotel itself is very chic & smart with a circular fire in the reception and really trendy decor not just in the public areas but the rooms as well but the standout for this hotel was the staff - all of them from the receptionist, maid, bar staff were so friendly & chatty!!! - great advice on locations etc and plainly the majority of them were justifiably proud of their city
The room was slightly small but so well decorated & kitted out with the usual flatscreen, coffee & tea facilities etc and was very comfortable - especially loved the walk-in shower wet area & 'gettin jiggy wit da figgy' toiletries - 100ml sizes and sooo nice!!
We had dinner in the restaurant which was a 3 course set menu or an a la carte allowance. We both went for the set menu & I cannot praise highly enough the quality, taste and presentation of all of it - it would have been no better in a high end restaurant outside of a hotel, I have never eaten a better set menu offering.
The bar area was really comfy & cosy and again, very trendy with a great range of drinks & cocktails - the one disappointment was that although they had a 5pm-8pm 'Friday Fizz' deal the prices were expensive, the cocktails in particular at over £10 each were very nice but I thought they may have had a '2for1' or something for the Friday deal.
Breakfast was included and was a really comprehensive buffet with pastries, fruit, yoghurts juices and really good coffee - we paid the £2 supplement per person for cooked offerings which was well worth it as it included not just an english but breakfast muffins, smoked salmon & scrambled eggs, eggs benedict kippers etc - but for the sake of £2 why not just include it?
When we return we have no doubts about where we will be staying as I couldn't imagine finding anywhere better than 'Mal'!!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank The-Wandering-Whites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review, 30 March 2014
The-Wondering-Whites, Thank you for your outstanding review of the hotel. We are absolutely thrilled that from the moment you arrived, until the last day of your stay, it was a fabulous experience. We always strive to deliver the best service and product to all our guests, and we are so proud that all of those aspects from staff, décor room to quality of food, variety of drinks & cocktails have been recognized. Look out for upcoming and really tempting offers and come back very soon, to enjoy another superb weekend at Malmaison Liverpool.
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2,651 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (508)
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English first
Dublin, Ireland
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 18 March 2014

The lobby, the bar and the restaurant are all lovely rooms. We were very excited when we arrived but left disappointed. Air Con very poor and no windows so the room was roasting, in March what would it be like in the summer? The night porter brought a fan which helped. Bed was rock hard, shower and sink need some maintenance.

We complained by email after leaving and the compliant was dealt with very professionally and quickly. I would be willing to given them the benefit of the doubt and try this or a sister hotel another time should the need arise. Hopefully we will be proven wrong.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Mwalsh777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review, 30 March 2014
Dear Mwalsh777, Thank you for your feedback following your stay with Malmaison Liverpool. We are extremely sorry for all the issues you experienced. I am glad we had a chance to discuss and address all the problems over the phone. I am delighted your complaint was dealt quickly and professionally and I hope you would be willing to come back again in the near future, to show you the service and standard that we strive to deliver consistently to our guests.
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Wirral, United Kingdom
1 review
Reviewed 17 March 2014

Had a luxurious stay to say the least!!! Was met by the smiles of Fiona Roach on reception who helped explain where everything was and to let her know if we needed anything (as well as wishing me a happy birthday)!! Room was ideal and decor was fabulous! I'd stay again in a heart beat!!!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarlySansom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review, 27 March 2014
Dear Carly, Thank you for taking your time and post such a great comments. We are extremely glad that our staff, especially our receptionist Fiona has made your stay even more memorable. We are thrilled that you enjoyed your stay with Mal Liverpool and hopefully you will be back soon. Best Wishes
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Liverpool, United Kingdom
1 review
Reviewed 16 March 2014

Had an excellent weekend with my girlfriend. Was made very welcome by Ivana and Fiona who helped us with everything we asked for.Room was very clean with little extras such as bathrobes and oils. Cant recommend this hotel enough

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peter m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review, 25 March 2014
Dear PeterM, Thank you very much for such a lovely review. Ivana and Fiona are extremely happy that their hard work has been recognised - they are thrilled at your comments. Keep an eye on our upcoming offers and come back to visit us again in the near future.
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Derby, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 March 2014 via mobile

Stayed at Malmaison Liverpool on a Saturday. Booked on malmaison.com after comparing online - rate was £10 cheaper than every other website. Expensive but not over-priced & the room was gorgeous. Dark decor - if you want clinical white then don't stay here! But it's luxurious and the lobby & bar reflect this too.
We didn't book a table for dinner & when we checked in realised the restaurant was full! Luckily the Receptionist (Natasha I think) spoke to the restaurant manager & they managed to squeeze us in after someone cancelled. She was friendly & offered help throughout our stay. This wasn't just an empty offer as she ended up showing us out way into town & sorting taxis for us. Great customer service from reception, right through to check out with Fiona whose name is on our bill & gave us a trip advisor card!
The food was great, amazing steaks & sides. We also got gorgeous cocktails made by a young bartender Tom. Breakfast was great as well.
All in all a really great stay, left feeling refreshed and full! Staff made it, friendly, fun and happy to spend time for a chat whilst working.
Will stay here again next time am in Liverpool.

Stayed March 2014, travelled as a couple
Helpful?
Thank NellyW1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review, 17 March 2014
Dear NellyW1, Thank you so much for posting such a wonderful feedback. Liverpool is such an amazing city, and we are delighted that you had a fantastic time. We are pleased that our dark décor, great food and the friendliness of all staff has been recognized particularly the attentiveness of our receptionists Natasha & Fiona, and a young bartender Tom. They are thrilled at your comments. We hope we get another opportunity to welcome you back at Malmaison Liverpool in the near future. Best Wishes
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Perth, United Kingdom
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 March 2014 via mobile

Couldn't fault this hotel. The room was so clean couldn't fault it we'll stocked with everything I needed!! Love the dark boutique style. Staff were very helpfully and friendly !! Bar was lovely to nice selection of cocktail I was be back very soon !!!!

Stayed March 2014, travelled as a couple
Helpful?
Thank 134Kate404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review, 25 March 2014
Dear 134KATE404, Thank you for such a lovely review. We are delighted to read that you love our boutique and unique style too. Our new Mal Bar has become very popular in the city at the moment especially with our expanding cocatil menu, and we are glad you had a chance to try them out. We look forward to welcoming you back soon.
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Warrington, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 13 March 2014

Great hotel. Great location. We stayed there one night when we were watching an event at the arena. Had lunch and cocktails courtesy of some reservations we had from a previous stay AND they gave us a free upgrade. The cuisine was absolutely fantastic, and the service was second to none. The rooms are stunning with fantastic views of the waterfront!! Just Mega. Really happy, we'll be going back time and again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JustlikeRobinHood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this review, 25 March 2014
JustLikeRobinHood, Thank you so much for your amazing feedback. We are so delighted you tried our great menu and our delicious coctails that are well talked about in the city. We are really glad you had such a lovely time and ejoyed our hotel as much as we do. Looking forward to your next visit. Keep an eye on our upcoming packages.
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Additional Information about Malmaison Liverpool

Property: Malmaison Liverpool
Address: 7 William Jessop Way | Princes Dock, Liverpool L3 1QZ, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Luxury Hotel in Liverpool
#19 Romantic Hotel in Liverpool
#20 Business Hotel in Liverpool
#26 Family Hotel in Liverpool
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Malmaison Liverpool 4*
Number of rooms: 131
Reservation Options:
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Also Known As:
Malmaison Liverpool Hotel Liverpool
Malmaison Hotel Liverpool
Liverpool Malmaison Hotel

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