Having stayed at this hotel many many times over last 5 yrs, my last visit was truly disappointing. room a bit grubby and looking worn rm (505), no coffee in the room, desk lamp not working, lighting dingy! Not sure if it's the room but bed really hard, more than I've been used to. Service in the restaurant diabolical, we were just left and if it had not been for Tom we would have walked out after 2 & half hrs. The menu selection on fixed dinner package was very poor and kind of forces you to the main menu which is over priced for what it is! Breakfast was no better, arrived a bit later than normal at 10:15 to be told sorry chef run out of cooked breakfast. The best bit came when my bill was presented to me at checkout, they had the cheek to put service charge on it and an upgrade cost, which I never had!!! Total rubbish and not the best stay at The Mal.! I'm really disappointed as I've always enjoyed my stays at this hotel but some changes have seriously gone wrong! :-(
Come on Mal get back to the way you were with great customer service and room standards!!!
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- Also Known As:
- Malmaison Liverpool Hotel Liverpool
- Malmaison Hotel Liverpool
- Liverpool Malmaison Hotel