We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hotel for Anniversary Stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Malmaison Liverpool
Ranked #37 of 99 Hotels in Liverpool
Certificate of Excellence
Reviewed 20 April 2014

Booked last minute via hotels own website after doing the usual checks and searches for the best value overnight stay to celebrate our anniversary, cheaper to stay here than the Premier Inn! Fabulous stylish hotel in a great and easily accessible location 5 mins walk from the famous Liverpool seafront. Rooms very trendy including the best coffee making facilities I have seen for a long time. Didn't eat here but the bar and restaurant where both busy at night and the restaurant was busy at breakfast. One minor gripe was no deal with the car park (which you had to use if you wanted to park near to the hotel) which cost £11 for an overnight stay, that aside will definitely return and recommend.

Stayed: April 2014, travelled as a couple
Thank Phil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this reviewResponded 22 April 2014

Dear Phil W, Thank you for your lovely review. We are so delighted you have chosen Malmaison to celebrate your anniversary. It was our pleasure to make your special day even more memorable. Looking forward to your return. Happy Anniversary!! Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (2,848)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,835 - 1,841 of 2,848 reviews

Reviewed 20 April 2014

We just popped in for a light lunch in the bar so can't comment on the rooms but the location was excellent, right on the waterfront. I had a shrimp club sandwich which was by far the best club sandwich I have had - the avocado was perfectly ripe and the Ayreshire bacon was cooked to perfection. My friend had the victoria sponge which came as a minature whole sponge rather than a slice and was also delicious. Based on this small experience I will be back for more.

Stayed: April 2014, travelled with friends
Thank Chrissienich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this reviewResponded 22 April 2014

Dear Chrissienich, Thank you for taking the time and post your lovely feedback. You have made an excellent choice - club sandwich and victoria sponch - delicious! Looking forward to your next visit. Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014 via mobile

Having stayed at this hotel many many times over last 5 yrs, my last visit was truly disappointing. room a bit grubby and looking worn rm (505), no coffee in the room, desk lamp not working, lighting dingy! Not sure if it's the room but bed really hard, more than I've been used to. Service in the restaurant diabolical, we were just left and if it had not been for Tom we would have walked out after 2 & half hrs. The menu selection on fixed dinner package was very poor and kind of forces you to the main menu which is over priced for what it is! Breakfast was no better, arrived a bit later than normal at 10:15 to be told sorry chef run out of cooked breakfast. The best bit came when my bill was presented to me at checkout, they had the cheek to put service charge on it and an upgrade cost, which I never had!!! Total rubbish and not the best stay at The Mal.! I'm really disappointed as I've always enjoyed my stays at this hotel but some changes have seriously gone wrong! :-(
Come on Mal get back to the way you were with great customer service and room standards!!!

Stayed: April 2014
Thank Dawn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this reviewResponded 28 April 2014

Dear Dawn H, Thank you for taking the time to post your constructive feedback after another stay with us. We are extremely disappointed that we have not “wowed” you on this occasion and we absolutely appreciate that your experience was marred by such a poor service. It’s never good to receive negative comments, but it helps us to look properly at our guest’s needs and rectify any issues that have occurred. Please accept our sincere apology for such a poor service in the brasserie and be assured we have passed your feedback to Brasserie Manager in order to avoid any future similar scenarios. We hope that Mal Liverpool will get another chance in the near future in order to show you how we can do things right. Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014

I can't fault this hotel in any way. Quick check in and check out and rooms were very clean. The room contained two bottles of wine plus wine glasses - a nice addition that's not often found in hotels.

The bed was very large and comfortable and the corner room offered a great view towards the Liver Building and beyond. The staff were also very accommodating to our every request. I will have no hesitation in returning next time I stay in Liverpool!

Stayed: February 2014, travelled as a couple
Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this reviewResponded 22 April 2014

Dear Kevin C, Thank you for your fantastic comments and high recommendations of our hotel. We are thrilled you had a very enjoyable stay. Looking forward to your return. Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2014

Thoroughly enjoyed our stay, stunning hotel. Was given a beautiful river view room with a fantastic package. Food was delicious, and the cocktails washed it down nicely. Fantastic service all round, particularly Emily on the desk - so friendly and helpful, an absolute asset to the Malmaison team. Thank you so much for a wonderful stay. :)

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Gemlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this reviewResponded 22 April 2014

Dear Gemlove, thank you so much for posting such a wonderful feedback. We are thrilled that you had such a fantastic time with us. We are also pleased that the service, the brasserie menu, our delicious cocktails and the friendliness of all staff has been recognized particularly attentiveness of our receptionists Emily - she is thrilled at your comments. We hope to welcome you back again very soon. Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2014 via mobile

As our teenager was off doing her Duke of Edinburgh award during her easter break we decided to treat ourselves to a jolly . We've never had cause to visit Liverpool but have been completely blown away by this beautiful city. The Mal was a fabulous base with all of the staff being super friendly, especially the breakfast crew, room was very comfortable with everything you'd expect, must say though not enough coffee or milk pots, decor was good but a little dark in places and the brasserie menu could do with a little more choice.All in all the Mal was worth the cost and the small points I've raised certainly wouldn't stop our return, in fact were already planning a girlie weekend break for my wife and child and I wouldn't be unhappy if they decide they want the Mal when they go 9.9 out of 10

Stayed: April 2014, travelled as a couple
Thank Steven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this reviewResponded 25 April 2014

Dear Steven P, Thank you for taking the time to write this great review. We are so glad that you enjoyed your trip to Liverpool and we totally agree with you – it is a beautiful city. We very much appreciate your lovely comments regarding our accommodation, friendly staff and service. On the other hand your constructive points have been passed onto our teams to ensure we deliver the best product and standard alike. We hope to see you again on your return to us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2014

Me and my wife recently stayed at the Malmaison Liverpool and I must say it’s the nicest hotel we have ever stayed at. We also decided to eat at the hotels restaurant which turned out to be a great decision as the food was out of this world. We had the pleasure of meeting one of the chefs Steve who was very helpful. Thanks to Steve all the staff at Malmaison we will defiantly be going back.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this reviewResponded 22 April 2014

Thank you Mick for a full 5 star ratings. We are thrilled at your comments, and thank you for recognizing one of our chef Steve - it was his pleasure to look after you during your visit. Looking forward to your return. Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Liverpool hotels
Hard Days Night Hotel
#29 of 99 in Liverpool
3,286 reviews
Central Liverpool
Hilton Liverpool City Centre
Show Prices
Show Prices
Show Prices
Central Liverpool
Aloft Liverpool by Marriott
Hotel Indigo Liverpool
#14 of 99 in Liverpool
2,552 reviews
Central Liverpool
Radisson Blu Hotel, Liverpool
Show Prices
Show Prices
Show Prices

Been to Malmaison Liverpool? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Malmaison Liverpool

Address: 7 William Jessop Way | Princes Dock, Liverpool L3 1QZ, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in Liverpool
#19 Romantic Hotel in Liverpool
#20 Business Hotel in Liverpool
Price Range: £67 - £218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Liverpool 4*
Number of rooms: 130
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Prestigia, TripOnline SA, Odigeo, getaroom.com, Ebookers, HotelsClick, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Malmaison Liverpool reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Malmaison Liverpool Hotel Liverpool
Malmaison Hotel Liverpool
Liverpool Malmaison Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing