When we arrived we had to unpack out luggage in the street with no assistance, we struggled to Reception where again we were offered no assistance. We unpacked and went down to the bar for some lunch, accompanied by my 5 months old nephew, we were never proactively approached with regards to a high chair, halfway through the meal we thought to as and it was provided. One particular member of staff was completely incompetent our main meal was served before the starter, the starter came at the same time, lots of good was wasted as a result. When the drinks were served the waitress was unable to differentiate from the beers and shandys which led us all to swapping drinks around the table, this happened on two seperate occasions. Wine was supposed to be served as part of a deal with the main, again we had to proactively ask for this as the staff had forgotten. We ordered a strip burger and it was delivered as a classic burger, in all instances we accommodated the mistakes and never complained or sent anything back, after the staff stood and witnessed error after after there wasn't as much of an apology never mind a goodwill gesture. The air conditioning in the rooms is poor and when I reached for a snack, I was disappointed to find the tub of sea salt crisps had not only been opened but half eaten?? We are part of a big wedding party this weekend, we have booked a number of rooms, having found we had not only paid over the odds of the other guests there was also no breakfast included, this was highlighted and resolved as such. To be fair of based on appearance this is a beautiful hotel but for the costs involved my client service expectation was much higher than the service received. Somewhat disappointed
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- Also Known As:
- Malmaison Liverpool Hotel Liverpool
- Malmaison Hotel Liverpool
- Liverpool Malmaison Hotel