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“On first appearance, first class however the service was a real disappointment given the cost to stay”

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Malmaison Liverpool
Ranked #37 of 99 Hotels in Liverpool
Certificate of Excellence
Reviewed 19 June 2014

When we arrived we had to unpack out luggage in the street with no assistance, we struggled to Reception where again we were offered no assistance. We unpacked and went down to the bar for some lunch, accompanied by my 5 months old nephew, we were never proactively approached with regards to a high chair, halfway through the meal we thought to as and it was provided. One particular member of staff was completely incompetent our main meal was served before the starter, the starter came at the same time, lots of good was wasted as a result. When the drinks were served the waitress was unable to differentiate from the beers and shandys which led us all to swapping drinks around the table, this happened on two seperate occasions. Wine was supposed to be served as part of a deal with the main, again we had to proactively ask for this as the staff had forgotten. We ordered a strip burger and it was delivered as a classic burger, in all instances we accommodated the mistakes and never complained or sent anything back, after the staff stood and witnessed error after after there wasn't as much of an apology never mind a goodwill gesture. The air conditioning in the rooms is poor and when I reached for a snack, I was disappointed to find the tub of sea salt crisps had not only been opened but half eaten?? We are part of a big wedding party this weekend, we have booked a number of rooms, having found we had not only paid over the odds of the other guests there was also no breakfast included, this was highlighted and resolved as such. To be fair of based on appearance this is a beautiful hotel but for the costs involved my client service expectation was much higher than the service received. Somewhat disappointed

  • Stayed: June 2014
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Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,775 - 1,781 of 2,849 reviews

Reviewed 19 June 2014

From the outside this is a large grey box in very modern architecture but once over the threshold a colourful world is revealed, A small flaming burner greets its visitors in the centre of a very high-ceilinged foyer. The reception staff are very efficient and cheerful and a fine example of true Liverpudlian hospitality.We had fabulous rooms which were spacious and so comfortable. Lovely comfortable firm mattress. The bath and shower room are beautifully decorated.
We had a truly delicious dinner in the restaurant all enhanced by our charming attentive waitress, Rachel. She looked after us all royally.
The prices are reasonable and the quality of this hotel is excellent.

Room Tip: We were on 5th floor towards the back and had a very peaceful night.
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  • Stayed: June 2014, travelled with friends
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Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this reviewResponded 26 June 2014

Dear John, Thank you for your lovely comments. We are thrilled that you enjoyed your stay with us and took some of your time to leave this great review. We hope we can welcome you back again in the near future. Best Wishes

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Reviewed 17 June 2014 via mobile

Arrived to a warm and friendly welcome, our room was clean and comfortable, lovely shower room and bath. Big bath towels which made a change, we had a fantastic view of the Mersey and the Liver building , you just knew you where in Liverpool.The food was lovely and a nice cozy bar. Would recommend.

  • Stayed: May 2014
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Thank GILLLFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this reviewResponded 18 June 2014

Dear GILLFC, THnak you for your lovely comments. We are thrilled that you enjoyed your stay with us. We hope we can welcome you back again in the near future. Best Wishes

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Reviewed 16 June 2014 via mobile

We stayed here for my 21st birthday, they made myself and my partner feel really welcome and the room was perfect with good views. The hotel is in a great location and within waking distance of the shops and bars. Even sitting in the bar at the hotel we were greeted warmly and the drinks were excellent. We had breakfast both mornings and both times it was great with a good range of choices and cooked very nicely. Would recommend to anyone wanting to stay in Liverpool!

  • Stayed: December 2013
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Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this reviewResponded 18 June 2014

Dear Tom, Thank you for your great feedback. We are so pleased you had a very lovely 21st birthday. Thank you for recognising our staff and for any recommendations given in the future. Looking forward to your return. Best Wishes

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Reviewed 16 June 2014 via mobile

Had my first 3 course meal at the Liverpool Mal tonight. Will eat here again. Service from Rachel and James was simply exceptional. Food lovely.
Apple and pear starter great. Cheeses lovely. Only slightly confused as the stroganoff said it came with rice but I got.... The stroganoff and no rice. Anyway. It was very nice regardless and I was already quite full so no major issue. Thanks again Rachel !

Stayed: June 2014, travelled on business
Thank Ronwx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this reviewResponded 18 June 2014

Dear Ronwx, Thank you for your lovely review following your visit in our Brasserie. We are thrilled to read that the service from Rachel and James was exceptional. They are thrilled at the comments too. We hope you will come back and stay overnight on your next trip to Liverpool. Best Wishes

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Reviewed 15 June 2014

Stayed a Saturday night here- enjoyed the location- good views and well placed, Car park next door is very good- clean and well lit and was under £20 for more than 30 hours. Staff were helpful and friendly and the hotel itself is perhaps newer than others in Manchester/ Leeds and Newcastle so it still had that clean edge to it. Location is fine- easily walkable into the city centre. Breakfast was well presented and pretty good value.

Room Tip: Get a room with a river view- makes it a little more special.
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  • Stayed: June 2014, travelled as a couple
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Thank OscarYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this reviewResponded 18 June 2014

Dear OscarYorkshire, Thank you for taking the time and post such a lovely review. We are pleased to hear that you enjoyed the location , and that you had a very pleasent visit. Looking forward to wlecome you back again in the near future. Best Wishes

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Reviewed 15 June 2014

We had a fabulous time at the Malmaison, as always the room was perfect. The staff service at this hotel is exceptional, along with the food. From Breakfast to a late night pizza (highly reccommend) the food really is fantastic. Special thanks to Christian at breakfast and Rachel at dinner for really looking after us.

  • Stayed: May 2014, travelled as a couple
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Thank Tanya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this reviewResponded 18 June 2014

Dear Tanya, Thank you for taking the time to post such a great review. We are so glad that you had a fabulous time with us and all staff would like to say a big thank you, especially Christian and Rachel. They are thrilled at your comments. Looking forward to welcome you back again very soon. Best Wishes

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Additional Information about Malmaison Liverpool

Address: 7 William Jessop Way | Princes Dock, Liverpool L3 1QZ, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in Liverpool
#19 Romantic Hotel in Liverpool
#20 Business Hotel in Liverpool
Price Range: £64 - £218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Liverpool 4*
Number of rooms: 130
Reservation Options:
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Also Known As:
Malmaison Liverpool Hotel Liverpool
Malmaison Hotel Liverpool
Liverpool Malmaison Hotel

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