Decent food let down by service provided by untrained kids
With what was meant to be one of the most memorable evenings of my life, unfortunately turned out so for the wrong reasons. I'd requested a table in a quieter part of the restaurant which was the first let down of the evening which seemingly led to a series of quite tragic events. The table was directly in the middle of the restraunt which we had had to wait for 20 minutes to actually be seated at. Service then arrived in the form of a young dark haired girl who quite obviously has no customer service experience or quite frankly no idea what a waiters job was. Said young lady was totally disinterested and at her own leisure allowed us to order drinks and food. After waiting 40 minutes and asking four different waiters where the wine was, the wine finally arrived to which it was delivered with what can only be described as beer glasses!? We poured and sipped the wine and knew it wasn't the right one as we had ordered an Italian white wine which wasn't quite as tart as the Brazilian white that arrived. We then asked to have the wine swapped for the one we had actually ordered and discovered reading the menu that we had been fobbed off with one of the cheapest bottle. Correct wine then arrived 15 minutes later after yet more asking. Shortly after this chain of events, we were told that the sea bass we had ordered was in fact no longer available which would of been fine however we had ordered our food an 40mins previously? Food was impressive when it finally did arrive which is a shame as the rest of the experience of what was meant to be a really great, romantic evening, as I had planned to stay in Liverpool for a number of weeks previously. This evening evening I was going to propose to my girlfriend but the ambience of the evening could not of been worse. I'm Staying in the London Malmaison hotel this weekend so fingers crossed won't have the same experience!!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Prestigia, Agoda, Hotels.com, Expedia, Odigeo, TripOnline SA, getaroom.com, Ebookers, Evoline ltd, Cancelon, HotelsClick, HotelQuickly and 5viajes2012 S.L. so you can book your Malmaison Liverpool reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Malmaison Liverpool Hotel Liverpool
- Malmaison Hotel Liverpool
- Liverpool Malmaison Hotel