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All reviews a river view room walk in shower huge bath wet room car park next door mini bar lovely hotel liver building standard room albert dock cooked breakfast city centre multi storey reception staff couldn't fault comfy bed a lovely stay
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Reviewed 4 November 2018 via mobile

Booked the Malmaison for a weekend break in Liverpool. The hotel is in a good location and was perfectly clean.
When we got to our room it was incredibly hot (we’ve found this with a few of the Malmaison hotels). The windows didn’t open and the air conditioning didn’t cool the room any further. We were intermittently woken in the night by the shower dripping.
Breakfast was a complete disaster. The continental breakfast is very limited and not of great quality (greasy croissants). To top it all off the hotel had ran out of bacon and sausage for breakfasts by 10am on a Saturday morning.
I’ll book the Hilton next time

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Manager at Malmaison Liverpool, responded to this reviewResponded 8 November 2018

Hi David M,

Thanks for taking the time to leave a review. I am sorry to read you were disappointed in your stay here, please be rest assured we do take all feedback on board and will be looking at this closely.
I do hope we are given the chance to welcome you back again to reassure you of our amazing hotels.

Hope we see you again soon.
Love Mal xx

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2018 via mobile

Stayed in the Malmaison in Liverpool for a couple of nights, mid week for a city break with a friend.

The room I booked was a twin but the two single beds were right next to one another and it wouldn’t suit everyone looking for a twin room! Also, storage for two peoples luggage was a bit sparse.

The rooms are well decorated, the beds comfortable with nice linen and lovely tea and coffee supply with real milk rather than UHT. However, the room was noisy from the traffic outside, the air conditioning unit and there was a loud ticking clock in the bathroom.

The mini bar is very expensive and as the breakfast wasn’t included in the price, I ate away from the hotel as there was many other places locally to eat for a much cheaper cost.

The best aspect of this hotel was its location. Within walking distance of the Liverpool life museum, the Tate, the maritime museum, Albert Dock, Liverpool 1 and the Mersey ferry. For this reason, I’d stay here again.

Date of stay: November 2018
Trip type: Travelled with friends
Thank janew676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this reviewResponded 4 November 2018

Dear Jane W,

Thank you for your feedback.

We truly appreciate you taking the time to leave us your kind review and we hope to see you at our hotel again soon.

Mal x

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2018

Very spacious room with a great view, bathroom was of 5 star quality. Good value for money. Stayed there 2 nights.

Only negative was the breakfast, expansive and not that good.

So to summarize; Stay but have breakfast in the city.

Room tip: River view is worth is
Date of stay: September 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Erlingurt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this reviewResponded 4 November 2018

Dear Erlingurt,

Thank you for your kind review.

I am so pleased you had a great time with us at Malmaison Liverpool and we do hope to welcome you back again soon.

Mal x

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Reviewed 31 October 2018 via mobile

Very professional service from a Spanish lady called Macarena I think, and lad Jordan. We felt well looked after. Food was lovely and service very quick and attentive. We will definitely come back. Thank You very much

Date of stay: August 2018
Trip type: Travelled as a couple
Thank Sightseer43241212856
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this reviewResponded 1 November 2018

Dear Sightseer43241212856,

Thank you for your kind review.

I am so pleased that you enjoyed dining with us. I will be sure to pass on your compliments.

Love Mal x

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Reviewed 31 October 2018

This hotel is in a prime position and near to the Pier Head. there are other hotels there too but Malmaison offered free wifi, Crown Plaza charged. So we went to Malmaison. Great bedrooms, nice walk in shower plus separate bath. Breakfasts were good (slow but good), dinner was great the first night, but the second night was poor (maybe it was a poor choice but the lamb was just fat, so we stopped eating in).

Car parking was available over the road at £8 per night with a hotel stamped voucher (Crown Plaza was twice that!) The bar was good but nearly £7 a pint (was i in Liverpool or Norway?)

All in all, great hotel, great location, food very nice or quite awful, expensive bar, free wifi

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Pyramar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MalmaisonLiverpool, Front Office Manager at Malmaison Liverpool, responded to this reviewResponded 1 November 2018

Dear Pyramar,

Thank you for taking the time to leave us your feedback.

I am so pleased that you enjoyed your stay with us and I do hope that you will be back to visit again soon.

Mal x

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