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“First stay fantastic, second not as good but still recommend staying here”

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Malmaison Liverpool
Ranked #36 of 97 Hotels in Liverpool
Certificate of Excellence
Level 1 Contributor
3 reviews
3 hotel reviews
“First stay fantastic, second not as good but still recommend staying here”
Reviewed 1 August 2010

My boyfriend and I have stayed here twice. The first stay was fantastic and couldn't fault. We were given two free cocktails as it was our anniversary! The room was lovely and spacious with great facilities and a very large bath. The second stay was a little disapointing as we thought we booked a nicer room than the last (as it said on the website) but found it was smaller and had no good view. The staff did not seem as friendly either. Our next anniversary we may consider staying somewhere else.

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Helpful?
Thank Rachgas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Brighton, United Kingdom
Level 5 Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 20 July 2010

Perfect location and hotel layout very thoughtful. Let down by poor trained staff in the restuarant that didnt know their product and reception staff that could be more pleasant (always busy and not enough staff in duty at check out times). Rooms excellent - very well soundproofed and layout idea - compact but had everything one needed. Bathrooms superb but prouducts not replaced during our 3 night stay (despit requests at reception).
Unless service improves will go back to the Marriott who seem to deliver a better class service for a similar rated property.

  • Stayed March 2010, travelled on business
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Helpful?
Thank sussexfella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, UK
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 July 2010

I can wholeheartedly recommend the Malmaison Hotel, Liverpool. My wife and I stayed from 9th-11th July and I could not fault the friendly, helpful staff , whether it be in the reception, restaurant, bar etc. Nothing was too much trouble for them, the bar manager even went outside with me to point out the location of our first evening meal. It was a pleasant surprise that they were all local people, a real credit to Liverpool and as someone who travels and regularly stays in 4-5 star hotels around the world, these were by far and away the best I have ever experienced in the UK and on a par with the most helpful anywhere. The whole experience was very pleasant with a nice modern atmosphere and good food when we used the hotel restaurant. I have recommended that several friends find the time to try this hotel.

  • Stayed July 2010, travelled as a couple
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Helpful?
Thank UK_Andrew_D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 June 2010

Like all Malmaison this hotel has great touches.....my wife forgot straightners .....no stress available at reception. Fantastically spacious Mersey view room. Excellent deep circular bath....as always contemporary and classic mixed effortlessly throughout.

Liverpool itself was excellent in the sunshine a few reccomendations San Carlos excellent Italian restaurant, Palm Sugar great bar with outside terrace and Mattou riverside bar a few mins walk away with excellent river views.

A few people had commented on expensive parking....the hotel offer parking next door at £15 night however we parked over the road at the capital car park and 2 nights only cost £15 secure well lit and only a few mins walk.

  • Stayed June 2010, travelled as a couple
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Helpful?
3 Thank Dave J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 4 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 21 June 2010

Stayed for the weekend .
Very happy with the B&B price from the reservations line .
Booked a river view room .........could have been good but the cruise ship blocked the view !

restaurant ...........very attentive on Friday, thanks mainly to Brian ( big thankyou Brian) Not so on Saturday night when the female was not in the least interested .same applied to Sunday breakfast
The menu is somewhat limited , but they do stay open late .
Breakfasts .Superb.
Reception staff very helpful .
Downside ...parking is expensive .
A good weekend was had by all thanks to the hotel & its staff.

  • Stayed June 2010, travelled with family
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Helpful?
1 Thank indi37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Helens
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 June 2010

My wife and I recently stayed overnight, and had an excelent time but this was helped by he fact that we only paid £55.00 for both of us bed and breakfast. The main reason for our stay was to have a night out in Liverpool. We started off with dinner in the James Monroe which was excellent value, and then went to a number of pubs. The hotel is the perfect location for the Liverpool nightlife, and to visit a lot of the attractions such as Albert Dock, Liverpool 1 (shops), both football teams, and the theatres.
For breakfast we both opted for the 'Big Mal' which was very nice but not so large and would fit on a decent size sandwich.
However our visit was slightly marred by the fact that soon after our return we recieved a bill for items from the mini bar which we hadn't had. We called the hotel and immidiately informed them that we had not had these items, and infact could not get the mini bar open. The hotel accepted this (with very little arguement?) and refunded the money taken.

  • Stayed May 2010, travelled as a couple
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Helpful?
Thank paulthered
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grimsby
2 reviews
Reviewed 7 June 2010

We stayed at here for a stop over before catching an early ferry. The hotel looked lovely, it was clean, warming atmosphere, modern, room and public areas were ideal for a romantic evening, but the staff were cold, unfriendly, not helpful, and if I saw anyone smile I would have been amazed. On the morning we left and after passing maids, waitresses and various other on duty staff the only person to actually say good morning was the receptionsit, but she didn't smile as she said it.

Improve the friendliness and it would be a great hotel.

  • Stayed June 2010, travelled as a couple
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Helpful?
Thank sweettreatsxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Malmaison Liverpool

Property: Malmaison Liverpool
Address: 7 William Jessop Way | Princes Dock, Liverpool L3 1QZ, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Luxury Hotel in Liverpool
#19 Romantic Hotel in Liverpool
#20 Business Hotel in Liverpool
#26 Family Hotel in Liverpool
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Malmaison Liverpool 4*
Number of rooms: 131
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Also Known As:
Malmaison Liverpool Hotel Liverpool
Malmaison Hotel Liverpool
Liverpool Malmaison Hotel

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