I had occasion to stay in this hotel and upon check-in was advised that I would need to pay a £30 deposit on top of my room charge of £69, therefore a total of £99 was authorised from my bank card, wasn't happy about this but had a wedding to go to so needed to rush. Anyway, upon checking out I was advised that I would be charged just the £69 and the £30 deposit would go back on my debit card. I checked my account online when I got back home and the deposit had not been up back in my account, I rang the hotel and spoke to Martin Lote, who claimed he was manager and if so his customer services skills left a lot to be desired, I was very irate at the fact that this money had not gone back into my account and had spoken to my bank previously who explained this transaction was absolutely nothing to do with them. I rang Martin back who was THE rudest manager I have ever spoken to, 3 times he told me 'this conversation is over, put it all in an email to me and if I had refused to have paid the deposit then I would've been asked to leave the hotel'!!!!.......the Terms & Conditions do not reflect this deposit practice. I am absolutely gobsmacked that HIG group believe it's ok to 'secure' people's money for a period of 3-4 days before they release it back into their account and what's more, that I was spoken to in such an appalling manner! The hotel is hardly the Wynn at Las Vegas, it's a bog standard 'get what you pay for hotel'......never NEVER again! Disgusting!
- Official Description (provided by the hotel):
- The Express by Holiday Inn Liverpool John Lennon Airport is ideally located for both Liverpool Airport and as a base for exploring the fabulous City of Liverpool, which is celebrating as European Captial of Culture 2008. Whether your stay is for business or pleasure, our modern hotel offers both comfort and value for money so you can relax, recharge and face the day with a smile. We offer complimentary secure parking at the hotel for any guests staying overnight or attending a conference in one of our 3 purpose built meeting rooms. ... more less
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- Also Known As:
- Holiday Inn Express Liverpool-John Lennon Airport Hotel Liverpool
- Holiday Inn Liverpool