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£178
Fully refundable before Fri, 8 Mar
Breakfast included
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£178
Fully refundable before Sat, 9 Mar
Breakfast included
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£175
Breakfast included
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Reviewed 16 July 2021

This hotel is fantastic. Clean, tidy, beautifully furnished a nice touch of luxury. All staff are friendly and attentive and just love spending time there. Gorgeous rooms and perfect location. Thoroughly recommend.

Date of stay: July 2021
Trip type: Travelled as a couple
2  Thank tarabM5680XO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Liam Bellew, Guest Services / Front Office at Hard Days Night Hotel Liverpool, responded to this reviewResponded 17 July 2021

Dear tarabM5680XO,

Thank you for sharing your recent feedback, I was delighted to see we met all your expectations during your recent visit. I have shared your feedback with the relevant teams. I hope to welcome you back to us in the very near future.

Best Wishes,

Liam Baker-Bellew
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2021 via mobile

What a complete letdown this visit was. We were allocated room 202 which was meant to be a deluxe room. It was really dark and dingy but as we arrived late we went straight out and decided not to complain. Getting back around midnight we couldn't believe the noise from Matthew Street...the deafening music went on into the early hours then at 0530 the din from below started again...beer barrels being loaded and the din of the hotel lift which sounded like a tube train in the room! At 6 my husband went to reception who said to come back at 7pm for a room change. When we came back we were told they'd been looking for us that morning...we were out...and they had already allocated rooms. After much deliberation we were allocated to room 125. In the hope of a night's sleep we took this smaller darker room and as we were left with the impression there was no alternative. After another terrible night's sleep, as we were even closer to the lift this time, I jumped into the shower this morning I found 2 used shower gels and black pubes on the tiled wall from the previous occupant! When I lifted the phone to complain it was covered in dust! At this point I gave up as we were leaving this morning anyhow. What a terrible experience. This was a Christmas present delayed terribly since Covid...a Hard Days Night is right! Home for a rest. Exhausted.

Date of stay: July 2021
Trip type: Travelled as a couple
2  Thank Karen S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Liam Bellew, Guest Services / Front Office at Hard Days Night Hotel Liverpool, responded to this reviewResponded 17 July 2021

Dear Karen,

First off, thanks for sharing your feedback. I’m really sorry that some aspects of your stay didn’t meet your expectations. Clearly, we fell short, and I apologize.

In the future, I’ll make sure that all areas of your feedback are dealt with accordingly in a positive way. The last thing we want to do is let our customers down, and moving forward, we’re going to do everything in our power to hold ourselves to that standard.
If you wish to contact me regarding your feedback, please reach out to me and contact me directly at liam.bellew@harddaysnighthotel.com

Again, we’re sorry we dropped the ball this time, but we hope you’ll consider giving us another chance.

Warmest Wishes,

Liam Baker-Bellew
Rooms Division Manager

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Reviewed 14 July 2021 via mobile

We stopped 3 nights, it should have been 2 but long amended booking story.

We thought for or anniversary we’d indulge at Hard days Night.
But failed to hit right note. I think Covid had spoilt some of the ambiance.

Great welcoming and sorted out very professionally by Asia.

Hotel Meals was very nice restaurant quality and price but server in a Bar lounge pub lounge atmosphere.

Champagne and flowers great quality

Room was lovely and clean. And good breakfast.

It really didn’t quite live up to its cost.

Room tip: No parking use Liverpool One. Champagne and flowers great quality
Date of stay: May 2021
Trip type: Travelled as a couple
2  Thank T5NYW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Liam Bellew, Guest Services / Front Office at Hard Days Night Hotel Liverpool, responded to this reviewResponded 14 July 2021

Dear T5NYW,

Thank you for sharing your recent feedback. I was happy to see Asia demonstrated excellent customer service to you throughout your stay. Feedback is so important to us and we strive to deliver each day for our guests, I would love the opportunity to welcome you back to us at some point in the near future.

Best Wishes,

Liam Baker-Bellew
Rooms Division Manager

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Reviewed 13 July 2021 via mobile

Having stayed in this hotel in the past we where super excited to be going again, after working non stop throughout the pandemic my sister and I decided to treat ourselves to a weeks stay in the Hard Days Night Hotel and upgraded our room to a Luxury Twin Balcony View room. Checking in was brilliant the lady on the front desk was very helpful and explained the covid guidelines to us. We got into our room and this is where the problems started, firstly our twin room with two beds only had one double not a major issue but annoying when you have booked for two beds. The room clearly hadn’t been cleaned there were layers of dust on the bedside cabinets, I had to remove a squashed dead spider from the wall, the bathroom doorframe had questionable stains on it as did the carpet near the bed. The shower had layers of grime and dirt under the screen. You could also hear everything that was happening in the room next door to ours. We decided we would check out and go stay in another hotel. The duty manager Jen was very apologetic and offered us a different room and also a free nights stay however due to the lack of cleanliness we declined the offer choosing to stay elsewhere. The state of the room is bad enough but during an ongoing pandemic this is unacceptable. This is an absolute shame and we are gutted as this was one of our favourite places to stay in Liverpool.

Date of stay: July 2021
Trip type: Travelled with family
3  Thank Chloe L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Liam Bellew, Guest Services / Front Office at Hard Days Night Hotel Liverpool, responded to this reviewResponded 13 July 2021

Dear Chloe L,

Thank you for your feedback, I would like to apologize for any shortfalls in your recent experience. I have personally investigated all issues regarding the experience and spoken with the relevant managers about your concerns. Jen our Duty Manager did arrange a full refund for any inconvenience and offered you a return stay also.

If you wish to discuss any further elements of your stay please contact me directly at liam.bellew@harddaysnighthotel.com

I hope to welcome you back to the city in the very near future.

Regards,

Liam Baker-Bellew
Rooms Division Manager

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Reviewed 13 July 2021

I cannot rate this hotel high enough, wonderful staff, lovely, very clean room, first class, most friendly service... Breakfast was highly enjoyable too...We enjoyed our stay there immensely.... thank you all...

Date of stay: June 2021
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank Keith B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Liam Bellew, Guest Services / Front Office at Hard Days Night Hotel Liverpool, responded to this reviewResponded 13 July 2021

Dear Keith B,

Thank you for sharing your wonderful feedback, It's great to see you had such a delightful stay with us. I have shared your feedback with the relevant teams involved in your stay. I hope to welcome you back to us in the near future.

Best Wishes,

Liam Baker-Bellew
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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