We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A tale of two halves!”

L3 Living at the Albany
We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Liverpool
Check In dd/mm/yyyy Check Out dd/mm/yyyy
L3 Living at the Albany
Ranked #80 of 97 Hotels in Liverpool
Tamworth, United Kingdom
Level 6 Contributor
108 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
“A tale of two halves!”
Reviewed 2 April 2008

My parents, my 2 kids aged 1 and 5 and myself wanted a couple of nights away during the school holidays, and had a look on 'Late Rooms' for a last minute 2 night break.

My husband has stayed in other self serviced apartments with his work and recommended we try one as it offers flexibility that hotels don't. Liverpool was our choice and we found a 2 bed apartment at L3 Living's the Albany for £100 per night, which between the 5 of us seemed great value.

After booking it on Laterooms the L3 manager (Luke) emailed to confirm the booking and to clarify T&C, saying he would charge £100 (50%) to my debit card. However he took the whole amount (£224.40 with parking and a 2% charge despite my paying on debit card not credit card) Note World Pay do not charge this, the merchant do! Anyhow, I contacted them to point out the whole amount had gone through and he apologised and offered to refund half, but I said not to worry as we would be paying it anyway in a couple of days.

Not having visited Liverpool before we found the place hard to locate (but that was probably us!) and I parked up outside by chance and rang Luke. We had been delayed an hour from the time I said we would arrive due to travelling through the Mersey tunnel 3 times and when I rang he said " I was going to ring you you are an hour late!" which I thought was a bit rude and made me feel bad!! However the lady who met us, Paula, was very helpful and friendly.

She explained the parking was around the rear of the building and it was a bit tight to turn into the entrance, but we found it and drove in. The car park is a secure 'stacker' system (like a car vending machine!), which was fantastic but did mean that we had to empty all our luggage and everything that we needed there and then. We made 2 journeys to our apartment with the luggage, which was a small walk away through about 6 doors and up a lift so my parents in their 70s were quite shattered!

We had a 1st floor apartment (94) which was apparently the first time it was let and I was initially quite disappointed as it did not match the photos I had seen on the website - apparently these are of the penthouses not the other floor apartments.

We had chosen the apartment as it was advertised as having "full Sky premier package" but unfortunately it only had a fuzzy BBC1!!! I therefore rang the manager and complained, he said something had gone wrong with the satellite dish and he would sort it out in the morning.

The apartment did suit us though and offered us the space and freedom we wanted. We turned on all the heaters and it was soon feeling cosy. The apartments are excellently located with restaurants around and the river, Albert dock area and shops all about a 10 - 15 minute walk. The area felt safe and was very clean.

So after a meal out we went to bed ...... only to find that despite being modernly decorated with new bedding the mattresses were DIABOLICAL and I hardly slept as a result.

At 9am Luke arrived with a freeview box and set it up. He apologised that the satellite tv wasn't working and said that was the best he could do. It was helpful of him and at least the kids had some cartoons to watch! I then told him about the state of the matresses and he took a look. He explained they were new but the apartments are sublet through them so the owner had furnished them, not L3. My parents had slept on their duvet to remedy the problem so I asked for another duvet to do the same that night. Also we only had 2 towels between us so I asked for some more.

That night on our return the housekeeper had left the towels but no duvet. I rang Luke to tell him and he said they were meant to buy some matress protectors or something, and he would get back to me. An hour later Paula arrived having been shopping for matress protectors = but these wouldn't have helped one bit! The springs were so obvious you needed something thicker. Luckily she had also bought a duvet that day for another flat so I got one from her car. I was surprised there wasn't a store of spare duvets in the apartment block - what if my kid had been sick on one and we needed one extra!!? Anyhow, this was helpful of her again to try to sort out the problem.

And I did sleep much better that night thanks!

All in all The Albany is an unusually and modern-styled well refurbished place. I think that as they are a new company there are some teething problems that they need to sort and I feel that the apartment should have been checked and sorted before our arrival rather than during it! It offered value for money and a flexible alternative to a hotel so I would use again - but just check that I was either getting a penthouse (3rd floor) apartment or one that had decent matresses and sky tv

  • Liked — Location, helpfulness of staff when we had some problems
  • Disliked — The matresses!!! And the fact we had no sky tv....a few teething issues I hope!
  • Stayed April 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank StarTurn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

10 reviews from our community

Traveller rating
    3
    2
    2
    2
    1
See reviews for
4
1
1
Business
0
Rating summary
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • Any
English first
monaghan.ireland
1 review
Reviewed 26 March 2008

exellent loaction 5 minutes walk from city centre, lovely helpful letting company great place to stay

  • Stayed March 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank kieran0426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Liverpool hotels
Central Liverpool
Aloft Liverpool
Aloft Liverpool
#20 of 97 in Liverpool
981 reviews
Central Liverpool
Hilton Liverpool City Centre
Central Liverpool
Travelodge Liverpool Central Exchange Street Hotel
Show Prices
Show Prices
Show Prices
Hotel Indigo Liverpool
#11 of 97 in Liverpool
2,378 reviews
Central Liverpool
Z Hotel Liverpool
Z Hotel Liverpool
#18 of 97 in Liverpool
1,378 reviews
Heywood House Hotel
#16 of 97 in Liverpool
1,529 reviews
Show Prices
Show Prices
Show Prices

Been to L3 Living at the Albany? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about L3 Living at the Albany

Property: L3 Living at the Albany
Address: The Albany 8 Old Hall Street, Liverpool L3 9PA, England
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Kitchenette Room Service
Hotel Style:
Ranked #80 of 97 Hotels in Liverpool
Number of rooms: 11
Also Known As:
l3 Living At The Albany Hotel Liverpool

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing