Admittedly a great deal in Central London but what you gain in value is entirely lost in customer service, I've never come across a restaurant team with such a terrible attitude to their customers.
Arriving at 10pm we were asked to order quickly, which was fine and I assumed the restaurant had further covers expected and was time managing the kitchen. It was only when asked we were told it closed in one hour at 11pm so we had to eat three courses and a bottle of wine in this time (bear in mind this was not specified until after we'd ordered). This resulted in the next hour being an insulting experience with mains being squashed onto the table before we'd finished starters, the ice cream for my friend arriving before I'd even finished my main, and while for some time we tried to accommodate this the final straw was when at ten to 11 we asked for a short to accompany dessert only to be told last orders were at 10.45 as they wanted us out by 11pm sharp. By the time this debate had taken place we could have eaten dessert, enjoyed the short drink and left very shortly after 11pm. Instead we were made to feel like we had created the problem but explained they should not have let us in at 10pm for a three course meal if they were so militant about their own 11pm departure from work. We asked to speak to the manager and we were told they weren't there, we asked for their name and were told we were not allowed it, we asked who was taking responsibility and all present looked at the ground and would not acknowledge the horrendous customer experience we had just been subject to. I doubt it is the fault of the individuals we met as they clearly have had no training or understanding in their customer facing role. We left with my main course still on the table, my friends ice cream and the side dishes all still in tact, which when paying over £60 for two people to dine is just unacceptable.
I've just moved to the area and will be warning people away from this place. Hugely disappointing attitude ruined what could have been a nice good value dinner with an old friend.
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