Booked afternoon tea as a birthday present for my mum. What a huge disappointment! On arrival our reservations for four could not be found. Once seated in a cold summer room (two of us kept our coats on it was that cold) we were given menus that did not have any details of teas or sandwiches in them. The Champagne arrived and a glass was promptly spilt over my mum. The waitress was indifferent and used our napkins to clean the table, my mum, the menus and the cup dowsed in champagne. I had to ask for another table as our tablecloth was not changed.
We were moved to another cold cramped table. We had to ask for the replacement champagne. When asked which tea we wanted and the waitress was told the menus did not contain the options, she stood in front of us opened each menu as if I was lying and then said 'Oh yes'.
Three pots of tea arrived, nice large pots, however the teapots were dirty and chipped at the spouts (all three!) including the milk jug. I had to ask for a cup to drink my tea! A cup arrived with no saucer! We asked for a saucer and two side plates were given. I gave up!
The sandwiches were nice the cakes mediocre, nothing special. Everything just fell short of expectations. In fact we left most of the cakes.
With vouchers we paid less than half prices, however we still felt robbed!
Absolutely awful, a complete comedy of errors, which we laughed at but if it had not been for our mother we would have complained bitterly and left after the champagne incident.
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