We've been coming to this good value Japanese restaurant for years. It's tucked away behind Lewisham Town Hall and attracts a lively lunchtime as well as evening crowd. Normally it has been fine but on this latest visit things simply fell apart. It was very full - a sign of success perhaps - but the staff simply weren't coping. We waited an hour for our starters of edamame and mixed tempura. After a further 45 minutes waiting for our main courses we abandoned the quest, paid up and left. We got no more than a mumbled apology. Meanwhile on top of the counter was a jumble of unfulfilled meal orders that simply weren't being picked up.
We'll be back for another try, because we like the food and the location is really convenient. But they'll have to do better than this. It may be that they should shorten the (incredibly long) menu and re-think their arrangements for take-always, which were clearly taking a lot of staff time while eat-in diners waited, and waited, and waited.
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