What a fantastic place! Yen and team were so attentive and went above and beyond arranging transportation for us. The apartment was very nice, and the location was perfect! Will definitely stay here again!!
We really enjoyed our stay! We met with Jasmin, your lovely guest manager to get the keys and go over instructions. She was prompt and friendly, and she gave us a great dinner recommendation within walking distance. The apartment was spotless and had every needed amenity. There were even some complimentary drinks and treats upon arrival. We would definitely stay again!
Gosh - what a location! The house is most beautiful, very posh luxury House, well working lift and a beautiful apartment, ideal for 2 couples or families. Literally round the corner is Bond St with the most luxury brands, fantastic galleries, restaurants and cafes... unbelievable! We couldn't believe the location to be honest. 2 theatre evenings-out and... hope we will be back soon. very kind and perfectly professional host
The location was fantastic. The apartment - the second bedroom was really tiny and the bedding in both rooms was poor, two single Doonas on each bed. We sent photos of the damage to the apartment when we arrived, we knew it was impossible to fix during our stay but hope it has been attended to since especially the front door frame which looked as though someone had broken into the apartment at some stage. It would have been very helpful if there had been instructions left to say how the drip coffee machine worked and how to use the Apple TV. We were told there was tea, coffee and sugar. Well there was coffee (for the drip coffee machine) and some herbal tea ( not everyone drinks herbal tea) and no sugar. The apartment itself was quite dirty and looked as though it could do with a good clean. We paid a lot of money and were quite disappointed with the level f noise every night, this is not the owners fault but is a draw back. The other thing that would have been helpful if there was a list of good places to buy groceries near to the location. We are from overseas and did not know the area at all. When we return to London we would not stay here.
Our flight was delayed so we arrived a little late. We were nevertheless greeted by a very accommodating guest manager who even prepared a good bottle of champagne for us. He showed us everything that we need to know for our stay. Very smooth process from communication with the host up until check-out. We really felt like VIP guests. Every little detail mattered. All our concerns were attended to and made us feel extra special. We're aware and have been informed ahead about the current scaffolding going on and we appreciate that it's importantly stated on the listing for all inquiring guest to be aware of before booking - but it didn’t compromised our stay at all. We loved it even more as location-wise, lots of historical sites were of walking distance from the flat. Also, we didn’t have any problems with transportation as Oxford Circus Underground Station is just around the corner! Save us a lot of time and money. Overall, I would say kudos to a very responsive team! They were always just a call and message away whenever we need them and very prompt to assist. I would highly recommend this flat to my family and friends!
Preposterous action of renting to unsuspecting vacationers by concealing the
UNDER CONSTRUCTION condition.
I booked this property from March 19 to March 29, 2018.
Upon arrival at the property, we found the building has been under construction for 29 days. The entire structure is wrapped in heavy metal scaffolding, heavy plastic and heavy netting throughout the entire parameter. I questioned the person who checked us in why this was not mentioned in any of the correspondence, she just shrugged her shoulders and said to keep drapes shut. We woke up the next morning with men workers staring at our window in the bedroom. So we go to the living room/dining room to have breakfast in our night gowns and found more men staring inside the window. When they saw us, they told us to open the windows and keep it open for 2 hours so they can work around it. So we had to leave the windows open but close all the blinds, thus making it feel its night time inside. The site advertises views of the city view of rooftops of but due to the jail lke bars, plastic and netting, we can not see out plus all the blinds have to be closed. The WORSE PART is the second bathroom does not have any blinds or drapes so while taking a shower, the workers have a view of the shower. The kitchen does not have any coverings or blinds so the inside is totally exposed to the workers.
At 9 am, the banging, hammering, use of power tools start until 5 pm.
We had to stay out of the house until night time each day as there was no privacy.
The next day, we woke up to the knocking on the window by the worker telling us to keep the window open again. This went on for 4 days. Upon filing a complaint with the "manager", we were told sorry for the inconvenience - told us we dont have to open the windows but just leave it unlocked...!!???!!!??? In confronting the manager about the deception, we were told the only thing they could do was to refer us to move into somebody else's property in an entirely different location with less amenities totally discounting the disruption of our vacation.
SInce the method of payment was done outside of flip key as suggested by the "manager", we tried to settle an amicable resolution but instead, they sent another guest manager to tell us to vacate because we reported the transaction to the payment authorities thereby putting the payment on hold.
This bad experience will always be remembered. The sad thing is this was a GIFT to our graduating grandaughter. She is not happy having to shower with clothes on. Intentional act of concealing unsafe and poor living conditions on a real estate rental is against the "housing standards rules and regulations".
Awesome place! Very central and posh neighborhood. Perfect for families and friends.The apartment is clean and well decorated. Overall, we had a great time in London and were most impressed with the staff who went above and beyond to make sure we were taken care of. Highly recommended!