This was booked through Thomas Cook sports so we didn't have any say on where we went for the World darts in the alexander palace, so spednt quite a lot of money on taxis there and back, from this place, there was only 1 receptionist working although you can see 2 workstations no one else seemed to be helping her, she even advised that there were express check in machines we could use, but we tried and as it was booked with thomas cook it wouldn't take our booking so we had to wait int he queue, also there was only 1 machine out of 2 actually working anyway, we waited about half an hour for the check in in the meantime and the queue was getting larger and larger, i wouldn't stay here if i didnt have this booked through elsewhere, although the actual room was clean and bright so can't complain about the actual stay there
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