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“Very disappointing” 2 of 5 bubbles
Review of Audley

Audley
Ranked #2,446 of 22,204 Restaurants in London
Cuisines: British, Pub, Grill
More restaurant details
Restaurant details
Good for: Cheap Eats, Bar Scene, Child-friendly, Local cuisine, Groups
Dining options: Brunch, Dinner, After-hours, Lunch, Drinks, Free Wifi, Full Bar, Outdoor Seating, Reservations, Seating, Serves Alcohol, Television, Waitstaff
Neighbourhood: Mayfair
Greenford, United Kingdom
Level Contributor
38 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Very disappointing”
2 of 5 bubbles Reviewed 10 October 2013

I use this pub several times a year because it used to be excellent with good food and good beer. Yesterday it was frankly rubbish and embarrassing to take people to. The service was slapdash and the staff uncaring - not helped by the fact they couldn't understand simple English. Te range of real ale is now somewhat eccentric, with no recognisable mainstream brewer (eg, Youngs, Fullers) represented. The menu is much reduced compared with a couple of years ago and the quality of the food is now no better than average. When they cannot provide coffee ("our machine is broken") and try making tea with lukewarm water you know there is something major amiss. I shall be there for a regular "pub meet" in a few weeks time and if it is no better I will be taking our group meets somewhere more welcoming. Very very disappointing and frankly not good enough.

  • Visited October 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
3 Thank kcm1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spirit P, Guest Relations Manager at Audley, responded to this review, 14 October 2013
Dear kcm1951

Thank for taking the time to provide us with your review.

I would like to apologise that we failed to meet your expectations at the Audley in regards to the service you received. I can confirm that I have passed on your concerns to the management team who would like to investigate your feedback. We have sent you a direct message to discuss this further.

Kind regards

Taylor Walker
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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277 reviews from our community

Visitor rating
    79
    130
    41
    13
    14
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Geneva, Switzerland
Level Contributor
109 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 52 helpful votes
“Great London Boozer”
4 of 5 bubbles Reviewed 8 October 2013

A real quality London pub, and if you stand outside iin the warmer months, you just might spot a few celebs on their way for dinner, I have seen Vanessa Feltz and Hubby, Gareth Henson and Chris Eubank to name a few, the pub is really busy, but service is great, food looks really good and there is a good vibe. Drinks are little expensive, even for London, but it is the area in general.

Visited October 2013
Helpful?
Thank Rummers1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
347 reviews
177 restaurant reviews
common_n_restaurant_reviews_1bd8 90 helpful votes
“Value for money”
5 of 5 bubbles Reviewed 6 October 2013 via mobile

The restaurant is perfectly located in the center but not in a tourist area.
Most customers are Londoners who know how to enjoy local pubs and restaurants.
The waitress was very friendly and advised us on sitting options immediately.
Ordering food was a very nice and smooth process as she offered us to adjust dish to our child's preferences.
Food and drinks (wine and local soft drinks) arrived within sort period and tasted really delicious.
Prices were absolutely fine and in relation to the quality of service.
Will definitely visit again!

Visited October 2013
Helpful?
Thank Roadster2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Villages, Florida
Level Contributor
22 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Great English Pub”
5 of 5 bubbles Reviewed 3 October 2013

This restaurant/pub was recommended by the Marriott Grosvenor House about 5-10 minute walk. We first ate the traditional 'fish & chip' and a pint for lunch downstairs. Excellent choice! Each of the 3 evenings we ate upstairs with a wonderful Irish waitress, Monica (who by the way served our lunch downstairs). There were plentiful menu items and very reasonable priced. We seemed to try all. We were a party of 4 who relished the atmosphere of the restaurant/pub.

  • Visited August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Hugh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
62 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“Good location, but bit bland”
3 of 5 bubbles Reviewed 2 October 2013 via mobile

Good location right in the heart of mayfair, but no real atmosphere other than local mayfair workers getting hammered after work and the place is pretty empty after 9 ish. Service can be a bit hit and miss. As bars go i guess its fine.

Visited October 2013
Helpful?
Thank chrisp20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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