What I have to say is: don't bother going there. They simply don't care about your experience. There's plenty of pubs, bars and restaurants around.
Me, my sister and my brother-in-law arrived at about 3:45 PM. We sat in front of the first bar. The pub was quite empty at the time. The waitress was friendly and we ordered 3 fish and chips and drinks. After 20 minutes waiting, we thought it would be better to remind her of the fact that we were there waiting. The waitress said the kitchen was busy at the time and we should be getting the food soon. Nevertheless, after 25 minutes we again reminded her and she rapidly went to see what was wrong. The kitchen staff said there was a power cut and they were unable to cook the dishes.
We asked for a refund and she said, “That’s fine”. However, when I was about to go to the till to collect my refund, a guy dressed in black came and without saying anything or introducing himself, said the same thing the waitress had said before. He said that due the power cut, they had been unable to cook the dishes.
I said that this was unacceptable and we should have been informed earlier about it. He stopped to look at me and put his elbow on the counter. I thought that was extremely intimidating and asked why he was looking at me in such way. He then replied : “You are rude. I do not like your behaviour”. I said : “Just give me my money back and I am leaving”. He went towards the till but then came back and said to me again “I do not like your attitude” and waited for my reply. At this moment my sister had to intervene while I went to get my coat. After he had given the money to my sister I asked for his name because I was going to complain about the service. He said “I am not going to give my name”. I then took a picture of him. He then tried to grab my mobile phone. I put it in my pocket and left the pub extremely baffled.
After reporting the incident to the general manager, he said I should allow him some time to investigate and he would come back with his findings, which never happened.
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