We booked this hotel due to the location for New Year's Eve fireworks. We checked in early and our room wasn't available, so we left our bags and told them we would be back when check in opened. When we arrived back 1 hour after check in had opened we were first told there were no rooms ready (even tho check in was 3 and it was 4pm now). Then they quickly said actually it's fine. We got into our room to find only one towel, so we had to go back down to reception this took ages (huge queue, and 2 lifts which are always busy so a long wait). I got given another towel at ease but there were two people behind me who had the same issue. I think not putting enough towels in each room and making the customers go get them is pure laziness. In the room there was no soap, shampoo or anything which I don't think would cost much to put some soap in. Overall good location, rubbish service.
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- Also Known As:
- Travelodge London Southwark Hotel London
- London Travelodge
- London Travel Lodge