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“Good hotel for the price....but serious staff shortage...& avoid breakfast”

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Travelodge London Central Southwark
Ranked #405 of 1,069 Hotels in London
Liverpool
Level 5 Contributor
48 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Good hotel for the price....but serious staff shortage...& avoid breakfast”
Reviewed 12 January 2014

Stayed for one sunday night just before Christmas as a birthday treat for my mum.

To find the hotel as you come out of the tube station walk STRAIGHT ahead towards the offices/shard in the distance and you will see it on the right hand side.

There is a Nandos , a few convenience stores and pubs within 2 mins of the hotel.

Having read reviews before we went we knew they could look after our bags which was great.Friendly (asian 30's?) greeted us at reception and welcomed us to the hotel. we donated the £2 for charity and was told the room would be ready after 3pm.

we were in room 516 looking over the train tracks.

Rooms look much more modern/fresh than the Covent Garden hotel ... major plus ! Bed extremely comfortable and the bed was already set up with 2 nice full pillows each. As with other reviews the room only had one towel so we had to request one from reception which was dealt with promptly - i don't know why they don't give two if you have booked for two?

Room fitted with TV tea/coffee facilities a few clothes hangers and soap in bathroom- basic but what more do you need.

Could get the AC to work ...every time we tried to heat the room it would either blow cold air or cut itself off.

We didn't get back till late after a packed evening & slept very well - no noise from passing trains even though it was rush hour on a Monday when we woke.

Now onto breakfast........we entered the room and no staff were around. Upon being sat down a member of staff appeared looking very rushed ( one of only two members of staff but young females) from the kitchen. As other reviewer stated....... ''Very limited choice of cooked breakfast, no clean bowls, no clean plates, tables not cleared and cleaned at all while we were there''

We had to wait about 15 mins for all the cooked items to be restocked ....then they had ran out of bread for the toast.... then had to ask for clean cups ....then for teabags .wanted tomato ketchup but all tables had ran out...when I asked for a croissant to be toasted I got a muffled huff as a response.... it was unorganized, messy and basically a joke! The hotel wasn't even full so i dread to think what it would be like on a weekend morning! (this was monday morning)

upon trying to check out again no members of staff around after about 10 mins - we had to go into the bar to find one of the breakfast girls to help.

Due to the awful weather ( the 80mph gales) all trains from Euston were cancelled so we had to cut short our trip and leave early- when we arrived to re collect our bags there was a big que of people ready to check in and just one member of staff which meant another 10 min wait.

Overall if you book in advance and get a cheap deal then its a steal as its much better than other central London travelodges and the staff when you find them are very friendly however id avoid breakfast.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
Thank LuciePop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Amy from Customer Care at Travelodge London Central Southwark, responded to this review, 16 January 2014
Thank you for your feedback LuciePop. We do expect our rooms to be fully set up with the correct amount of towels for the occupants so we are sorry to learn you had to ask reception for extra towels. It is regrettable to learn you found the air con was broken and would not heat up your room as we do expect all of our facilities to be in full working order. Our bar café staff are fully trained on how to prepare food to a great standard and to ensure that all items are readily available so we are truly sorry to learn that there was a lapse in service on this occasion. We will be sure to pass on your comments to the hotel management team so that they are able to make the required improvements.
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Leigh-on Sea, United Kingdom
Level 6 Contributor
177 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 11 January 2014

Travelodges don't really differ so often its the location that matters. This one is great. A two minute walk from Southwark tube station on the Jubilee line, it has good security to make you feel safe.

If you're after room service and pampering, don't stay at a Travelodge. If you just need a room for a night or two and won't be eating in I'd recommend this one. Especially if you're a train buff as its great to watch them from the window!

  • Stayed November 2013, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bromsgrove
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 January 2014

Clean and well located hotel . Ask for room overlooking Shard on higher floor as views are great. Prices at this Travelodge tend to be a bit cheaper than some of other central London ones. Near tube and bus that goes that crosses river to tower bridge or covent garden.

  • Stayed January 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Travelodge

Helpful?
1 Thank Sarah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bridgend
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 10 January 2014

This was our first visit to a Travelodge, , we stayed for two nights on 7/8 January 2014.
Location was excellent, across the road from Southwark Tube station, Rowland Hill building on your right and then 100 yards down the road until you see a purple Remploy sign and your there.
Lord Nelson pub across the road and the Union Jack pub a little further on.
We left our case in reception as we were too early and went back at 2.30p.m for a speedy check-in.
Our room 318, was clean and comfortable with a small bathroom, though no bath, only a very good shower and no view. It did have tea and coffee making facilities.
The room was very quiet and we slept comfortably.
The TV did not have all the Freeview channels which was odd but we were not in London to watch TV.
The bar staff were attentive and the prices were very reasonable, pint of Stella £3.40 and a bottle of wine £9.95.
We didn't have breakfast there but had a late pizza,onion rings, garlic bread and chips and it was excellent value.
I would have no reservation about recommending this hotel to my friends.

  • Stayed January 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
2 Thank kingcone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 January 2014

I love this area of London and this is a great hotel at a great price! The new beds are really comfy. The only negatives were some noise from the train line below the room and lack of extractor fan in bathroom - made the whole room damp.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
1 Thank Ryan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Amy from Customer Care at Travelodge London Central Southwark, responded to this review, 16 January 2014
We are so pleased to learn you found our beds to be comfortable and you loved the location Ryan P. It is regrettable to learn you found the hotel to be noisy during your stay, in an attempt to reduce the noise outside of the hotel we do provide double glazing and insulated walls. All of our bathrooms are expected to have fully working extractor fans so we are truly sorry to learn that this was not the case during your stay. We will be sure to pass on your comments to the hotel management team so that they are able to look into this further. Thank you for your feedback.
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Ellesmere, United Kingdom
Level 6 Contributor
117 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 8 January 2014

This Travelodge is just a few minutes' walk from the tube station, a 3 minute walk to Gordon Ramsay's new venture The Union Street Cafe, and a 10 minute stroll from the South Bank and Tate Modern. There is a small general store next door and a Tesco Express around the corner, as well as lots of cafes in the area. The Travelodge is next to both a tube line and a main railway line (Waterloo). Our room overlooked both tracks but we heard nothing at all. The view of the tracks and The Shard in the distance were, however, fascinating and I spent far too much time gazing out of the window at the view! The room was immaculate, the staff superb. It is a little daunting at first, because you enter from the street into a lobby and have to take a lift to the first floor reception. Once inside, it's just a great place to stay. We have also stayed at Premier Inn around the corner, and whilst that is a bit closer to the river, it's further from the tube, and the Travelodge is in no way inferior. We will definitely go there again.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank 1204maggiemay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northumberland
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 January 2014

Spent a weekend here with friends. Found it easily as is really near to Southwark underground
perfect base for shopping and sightseeing at very reasonable rates. Clean rooms,
staff pleasant and helpful. Would definitely go again!

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank weyayelass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Travelodge London Central Southwark

Property: Travelodge London Central Southwark
Address: 202-206 Union Street | Southwark, London SE1 0LH, England
Phone Number:
Region: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Restaurant
Hotel Style:
#205 Family Hotel in London
#264 Romantic Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Travelodge London Central Southwark 2.5*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Expedia, TripOnline SA, TravelUp, Travelodge Hotels Ltd, HotelsClick, Nozio Netplan srl, getaroom.com, HotelQuickly, Cancelon and Evoline ltd so you can book your Travelodge London Central Southwark reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Travelodge London Southwark Hotel London
London Travelodge
London Travel Lodge

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