Perhaps we were unlucky. Our first impressions on entering Red n Hot (formerly Snazz Sichuan) in Euston were not good, however: ordered to a table by the manager without any indication that he viewed us as customers or even human beings, we nevertheless sat down and started scanning the menu, hunger overcoming our natural reaction to this unsettling start. We ordered a starter and main course each plus drinks. After 10 minutes or so a waitress brought us the main course dish my girlfriend had ordered. So we said, sorry, actually we both ordered starters. "That would take too long," the waitress informed us, "so you'll get your starters when you've finished your main course." No, we would like to have our starters first, thank you. "I'll get the manager." The manager came and we succeeded in convincing him that we would actually like to eat our meals in the traditional order, rejecting his second, equally unsatisfactory proposal that we get the starters and the mains simultaneously. With this agreement secured, the manager strode away purposefully while I was still in mid-sentence. So the main course then went back, my starter (hot and sour soup) arrived, and, some five minutes later, my girlfriend's starter (prawns fried in breadcrumbs) appeared. The prawns were good; the soup, however, smelt of offal, or perhaps sausagemeat gone bad. I'm no expert, but in my experience hot and sour soup does not smell like that. This one also tasted pretty awful. I called the manager over and asked him to smell the soup. He did so, and, fishing out some ingredients from the bottom of the bowl with the spoon, stated "that's fresh bamboo, there's nothing wrong with this", put the bowl back down and walked off, as his involvement in the conversation was now apparently at an end. So, being basically undisruptive people, we asked for the bill, paid and left without having those main courses they had been so eager to give us, and a bit saddened by the whole experience. On the other hand, Mai Sushi over the road was great!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.