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“Cancelled room yet STILL charged!!!”
Review of Clink78

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Clink78
Ranked #64 of 896 Speciality Lodging in London
Reviewed 21 June 2012

Tried to book online 6 months in advance of trip, had to phone up to confirm booking as website provided no confirmation. Still had no conformation number or email until I contacted hostel again a couple of weeks before our trip. During this six months we found out I was pregnant so became concerned about the suitability of a hostel, especially after reading reviews here. I emailed the hostel to clarify the noise and youth group issues raised in reviews but had no reply that same day so we decided to cancel online that same night. The room immediately showed as available online and we booked a hotel nearby instead. Lo and behold we received a charge for the first night on our bank statement and on phoning the hostel have been told we were put down as a no show! I have been asked to email a copy of my bank statement so they can investigate. I will hear from there tomorrow apparently. We shall see! At 6 months pregnant £80 is a lot of money!

  • Stayed: June 2012
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1  Thank atd250981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,114 - 1,120 of 2,098 reviews

Reviewed 21 June 2012

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beds are noisy at night, if you roll over you wake someone up. if you have sex everyone will know.
the drinks are way overpriced at the bar for a backpackers 4 - 7 pound = 10aud
the internet is expensive
you can hear the traffic all night

+
but it does the job. lots of good looking girls staying here.
close to kings cross to get around london.
staff were friendly

overall I would choose somewhere else next time

  • Stayed: June 2012, travelled with friends
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Thank jand0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 June 2012

Hello!

First of all, thank you for leaving your feedback!

We are glad you liked our friendly staff. They are always ready to help!

Apologizes for your "noisy bed". We do regular inspections to check them and replace those that are not in good shape. If you don't mind, please drop us an e-mail to info78@clinkhostels.co.uk with your room/bed number and our maintenance team will have a look onto it.

About Internet, there is a fee of £3 every 24 hours due to the high quality of the WIFI. We are currently working in set up free WIFI that allow the same speed quality.

Regarding the bar, next time ask for the promotions of the day! Cheap, cheap, cheap!

We hope you enjoy the rest of your travels!

The Clink78 team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2012

The breakfast lacked pretty much everything, also the room had 5 bunk beds and said bunk beds occupied 3/4 of the room

Stayed: May 2012, travelled with friends
2  Thank JP R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 June 2012

Hello!

Thanks for your time to leave us a review.

We are sorry you found our Free continental breakfast poor. We have actually a wide variety of cereals, jam, cheese, tea, coffee, juice and toasts. Maybe you came down to the breakfast when the service had finished so you couldn't find much.

Enjoy the rest of your travels!

The Clink78 team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2012

We stayed here for the one night we were in London. We paid for a private room so that we could get some decent rest since we needed to be up around 6 am. Our room was located right next to the bar. So we heard techno music until about 3 am and the fire door that separates our room from the bar was slammed all night long as people went through the door. We had to go to the front desk to purchase ear plugs. That being said, the breakfast was decent, the employees polite and helpful, and the room clean. The bathroom only had a single toilet, so sometimes you were waiting to get in. The coed showers didn't have anywhere to set your things (clothes or toiletries). There was a hook on the back of the door but spray from the water hitting my body soaked my clothes. I had to then wear wet clothes back to the room as I didn't feel comfortable walking around in a towel. The rooms were clean and the hostel actually had quite a few helpful amenities.

  • Stayed: May 2012, travelled as a couple
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Thank jinh99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clink261, Front Office Manager at Clink78, responded to this reviewResponded 20 June 2012

Hello there!

First of all, thank you very much for your feedback! It help us get better and better.

We apologize for your room being noisy. Next time, please do not hesitate to ask our 24 hours reception for a room change. they will do everything that is in their hands to help you. Same with the bathrooms and toilets. there are several bathrooms in every floor.

We are happy you appreciate the cleanliness and hard work of our staff.

Hope to see you very soon!

Enjoy the rest of your travels!

The Clink78 Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2012

Two of us stayed in a private dorm with bathroom for one night. It was the cheapest ensuite we could find at short notice. It's well organised and the communual areas are spacious. We slept in the basement and found the temperature ok. The beds were comfy and everything was clean. Continental breakfast was included in the price from 7.30-10am, but we didn't make it. From 7.30am onwards it was so noisy, people coming and going, talking loudly, knocking on doors, that we got no sleep. You'd think everyone had gone to bed early, but we got in at 3am and there were loads of people just arriving in too.
I have stayed in a hostel before; you get what you pay for. Would I stay there again? Possibly if price was my main concern, but not for quality of sleep.

  • Stayed: June 2012, travelled with friends
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Thank PaulineF66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clink261, Front Office Manager at Clink78, responded to this reviewResponded 20 June 2012

Hello!

Thank you very much for your words! We are happy that you liked our common areas and found everything well organized!

As our breakfast is free, people gets up early not to miss it! that's the reason why you could hear people coming and going. next time, pop downstairs and enjoy a nice continental breakfast!

Enjoy the rest of your travels!

See you soon!

the Clink78 Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2012 via mobile

We stayed for one night as part of a group the night before a bike race. Staying in a hostel was one of the things on my list to do in life and I wasn't disappointed.

Staff are friendly, they stored our bikes free, it's clean and because your staying in cells, once the doors shut you can't hear anything so can get a great nights sleep.

A real quirky place to stay and I would highly recommend!!

  • Stayed: September 2011
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Thank Zam1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2012

Had the pleasure of a couple of nights stay. A busy hostel at a great location. The beds were the most comfortable hostel bed I have had, the staff do a great job keeping it clean, the clash bar is a great way to end the night and although loud you cant hear it in dorms above. Budget price and breakfast to kick start the day. Next time I visit London it will be the first place I stay.

  • Stayed: May 2012
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Thank Pedrothejedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clink78

Address: 78 Kingscross road, London WC1X 9QG, England
Region: United Kingdom > England > London > Clerkenwell
Amenities:
Bar / Lounge Free Breakfast
Hotel Style:
Ranked #64 of 896 Speciality Lodging in London
Price Range: £15 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Clink78 2*
Number of rooms: 100
Official Description (provided by the hotel):
Clink is a social and stylish backpacker hostel in a converted court house! Experience a heritage building with a modern twist: internet and TV courtrooms, prison cells, private rooms, dorm rooms, self-catering kitchen, funky bar... Judge for yourself! ... more   less 
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Also Known As:
Clink78 Hotel London

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