Stayed with mother and sister for one night (fri) weekend trip to London.
On arrival the reception staff were 'busy attending to other guests' and rude from the outset. We had arrived early to make most of our weekend and asked if we could have our luggage stored somewhere safe under our room was ready. We were told to leave our bags in dining room and 'they would sort it' -on arriving back at hotel 6 hours later we found our luggage still lying out in the open dining room with other guests sitting around it! When we tried to complain about this we were told 'the manager isn't here so you'll have to wait'. Thank god nothing was stolen.
The room was a family room with double bed and 2 single beds downstairs. It was terrible. The carpets all down the corridor and in the room were covered in stains and there were wires lying across the floor. The beds had thin tatty blankets on them and no duvet -we stayed at the end of May and all three of us woke at night absolutely freezing. To put this in perspective we all live in the north of Scotland and are well used to cooler climes.
The bathroom had a toilet seat that was cracked and flaking and there appeared to be no hot water from the shower at 7pm in the evening. We were awoken after the few hours sleep we managed to get at 6am (Sunday morning) by what I imagine was the staff moving all the table and chairs around in the dining room upstairs.
Location, easy to find. 10 mins walk from Hammersmith underground station.
Breakfast was ok. Tea/coffee/fruit juice/cereal/yogurt. On arrival offered toast and choice of scrambled or fried eggs. Bizzarely the kitchen/dining room was open plan but at least we could see the food being made fresh.
We should have realised that something was not right when the hotel still had the 'vacancies' sign up whilst the numerous other hotels in the street were full -avoid.
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