I had booked this hotel to stay for 2 nights before we went for a trip to Italy. When I checked in on the first day, I found the main door of the hotel was locked. We waited at the door step, ringing the door bell and tapping the door knocker for almost 10 minutes before someone came to answer the door. We asked if the door bell was in order and the man answered that he was working upstairs and couldn't listen to the ring. I understand this is a small hotel with few staff working. Since we didn't want to travel with so many luggage to Italy, we asked if they would store luggage for guests after check-out. They said they would charge 25 pounds for storing 3 suitcases for 4 nights which I think was reasonable enough. Later, when we went to get back the 3 suitcases from the hotel, we were told that the suitcases were actually locked in manager's office and he was out. We asked his colleague to call him to come back to the hotel to open his office for us. We waited for an hour and eventually, the manager was here. But he behaved very impatient and impolite. He asked us to quickly move the luggage out from his office ourselves and to leave asap. After we had done so, he locked his office again and left immediately. We didn't know why he felt so disgusting about us. But when we try to open our suitcases in the new hotel, we knew what had happened!!!! OUR SUITCASES WERE OPENED AND BEING SEARCHED!!!!! One of our suitcases was found unlocked (all were locked with code before storage) and we couldn't use the pre-set code to open the other two suitcases. We had to spend hours taking random number to open the two locks. Since we didn't leave valuable items in these suitcases, nothing was found missing. However, it didn't mean that there hadn't been a theft.
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