I booked this hotel from Australia and looking at the pictures online of the hotel it seemed pretty good! But when we got there the room was absolutely nothing like what was on the website. The bed was a simple fold out double bed with disgusting sheets on it!! The wardrobe was three bits of wood half screwed into the wall. The floor looked like it had never seen or felt a vacuum cleaner! The room smelt off! The top it off the bath room was just feral! The whole room was the shower and yes that did include the toilet and basin. There was nothing that separated the shower from the rest of the bathroom. The bathroom door had water damage and had bits of wood sticking out from it! I went downstairs as soon as we got in and demanded a refund. But conviently the person behind the desk had 'no idea' how to refund our room and suggested we wait for the manager to get in tomorrow at 12! It just so happened the 11am was the cut off for checking out so they could charge us for another nights stay!! I demanded a full refund but only received one nights stay back which was 70 pounds. I urge everyone not to stay at this hotel or else you'll experience this torment!!
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- Also Known As:
- Holland Hotel London