Where do I start! The room was on the second floor without a lift so we had to carry a 2 month baby up and down the stairs every day in the buggy. The wardrobe and chest of drawers were broken and unusable and there were holes in the walls. The bathroom tap wobbled when you turned it on and the kettle was too big to fit under the tap to fill it up. The shower door leaked water onto the floor. The breakfast room was small, over crowded and dimly lit and the quality of food was poor, cheap and scarce. The reception staff were rude and always talking on their mobile phone and couldn't answer simple questions about the hotel such as 'what does the breakfast consist of?'. A holding fee of €5 is asked when leaving the bags on checking out which I refused to pay. All in all we were very disappointed with the standard of up keep and customer care. I made a complaint to the receptionist on leaving and was told that 'that's what I should expect in London'.
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- Also Known As:
- Notting Hill Gate London
- Hotel Notting Hill Gate