We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Luxurious hotel, but pricey”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel Indigo London-Paddington
Ranked #183 of 1,068 Hotels in London
Certificate of Excellence
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Luxurious hotel, but pricey”
Reviewed 16 June 2014

Location - really good, 5 mins walk to Paddington station. Convenience stores just beside.

Price - I thought it was a little expensive.

What I liked - the complimentary mini bar, NESPRESSO with capsules, AVEDA toiletries, luxurious pillows and really nicely designed rooms.

What I didn't like - the room was a little too small for my liking.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zhengjie Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, 17 June 2014
Dear Zhengjie,

Please accept a massive thank you for your great review on our hotel. We do thank you and do look forward to welcoming you back again soon.

Kind regards

Malcolm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,855 reviews from our community

Traveller rating
    1,061
    594
    136
    42
    22
See reviews for
165
726
272
488
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (333)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
New York City, New York
Level 4 Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 15 June 2014

I'm in London all the time and this is my first time at this property. Like a few of the other reviews that I've read, my room was ready early and though small, is well designed, etc. My biggest gripe is with the reception staff manager that began work later in the day. A friendly greeting from the staff when you enter a hotel is a basic. She apparently does not know this. She might take a lesson from the delightful restaurant manager (Angelique), who is so cheerful she could sell me the Brooklyn Bridge.

My complaint with the reception may seem trivial, but I travel alone for work 150 or so days a year and I like to feel welcomed at a hotel.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tm752
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, 17 June 2014
Dear TM752,

Please accept our sincere thanks for your review on our hotel and brasserie. We do take your points into consideration and thank you for them. Please be assured our customer service on all levels is priority at all times.

We do apologise that at times you were not acknowledged as normal, but at present we are training a number of new staff members and I know next time you visit it will be completely different.

We look forward to welcoming you again,

Kind regards

Malcolm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
Level 5 Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 June 2014

This is a good hotel, no doubt about it. It does fall into the description of being "boutique" but not necessarily a bad thing as those of you who have stayed in many hotels that seem to go by that description would recognise. No, this is a genuinely good hotel, very comfortable, good attentive staff, my room on the fourth floor was fabulous.

This was a business trip, and would I return with family? Yes, of course, and in many ways, can't wait.

A very weloming oasis in a busily hoteled area of the city

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, 17 June 2014
Dear Mark.

Thank you so much for you great review on our Hotel Indigo Paddington.

We love being very good and quite different. Exactly what we try to be. Not the run of the mill hotel.

We look forward to seeing you again soon.

Kind regards

Malcolm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 June 2014

We loved this hotel from the moment we stepped inside. The rooms were amazing, the breakfasts delicious, the staff were the best! The location was also really handy with two tube stations located close by. The little Greek restaurant just down the street was also good. Will definitely be back.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Penny_Tori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, 17 June 2014
Dear Penny,

Please accept a massive thank you from my team and me for your review on our hotel. We could not ask for better than being called fantastic.

We do hope you always consider Hotel Indigo Paddington should you visit the UK and London again.

Kind regards

Malcolm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mountains of Tennessee
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 June 2014

My husband & I stayed 1 night at the Hotel Indigo London-Paddington in early June. We called from London Heathrow that morning and requested an early check in, since we had arrived from the US on the "red eye" and were pleased they were able to accommodate us at about 11:00am with a lovely & quiet room that faced other buildings, away from the street. The room was small, consistent with big city norms, but was very comfortable, well furnished and thoughtfully featured complimentary drinks, bath robes, house slippers, good quality bedding & linens, window darkening shades for the long English days & upscale toiletries. The reasonably priced breakfast included lots of delicious choices, with healthy fruits and good quality coffees & teas. The Hotel is located about 3 blocks to the entrance of Hyde Park, one block to the Paddington Subway Station & near several nice restaurants, shops & businesses in an upscale and comfortable neighborhood. We lunched at the Italian Cafe 3 doors from the Hotel and were delighted with the food, service and price. Staff consistently answered questions and offered assistance and advice in a cheerful manner. I would happily stay here again!

Room Tip: We requested a quiet room since we were arriving from the US on the "red eye" and were giv...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank llamajo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, 13 June 2014
Dear IIamajo,

Please accept our sincere thanks for your recent review on our hotel and for choosing us for your visit from home in the US.

It was a pleasure to accommodate your needs in a quiet room as I can understand the difference between central London and the mountains where you live.

We really do hope that you consider us again should you be visiting the UK and London.

Kind regards

Malcolm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wollongong, New South Wales, Australia
Level 4 Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 June 2014

My Wife and I returned to the Indigo in Paddington in April 2014, having spent 4 nights there in April 2013 on our honeymoon.

This time we stayed for 6 nights, and it was even better than last year, if that is possible.

We both appreciated that the hotel had acknowledged that we had returned after 12 months by welcoming us back with that fact, upgrading our room, and providing a free breakfast for 2, cheese and wine, late checkout and complimentary in room videos. We were very grateful, but more important for us was that they acknowledged we were there last year and were happy to see us return.

The room was wonderful for us, although there was still limited storage room for our suit cases. Other than weak shower pressure, the rest of our 6 night stay went off without any hitches and we were quite sad to leave.

It is in a great location, a few hundred metres from Paddington train station, and with our tourist Oyster cards, we were on the tube scooting around London with ease. We also walked to Notting Hill and Portobello Road and it was great.

I cannot praise Hotel Indigo enough - we are already planning to return in 2015 for 10 nights.

Giovanni and Beatrice

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John_P9764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, 13 June 2014
Dear John,

Please accept a massive thank you from my team and me for your latest review. We are overjoyed you really enjoyed your latest stay with us at Hotel Indigo Paddington.

It goes without saying we cant wait for you to return as you can always consider our hotel your home away from home.

Kind regards

Malcolm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thatcham, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2014

London for a weekend, yes please! My husband had organized this weekend and the hotel was great. Placed close to Paddington meant that we could walk to Oxford street with buses and underground all around the corner.
Lovely room, delish breakfast and staff with polite manners.
We had a wonderful couple of days and made the most of what the Capital had to offer.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maxine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, 13 June 2014
Dear Maxine,

We were overjoyed you loved and really had a great time and great stay at our Hotel Indigo Paddington. Many thanks for your review and we do hope to see you time and time again when you have more weekends away in London.

Kind regards

Malcolm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
Kensington and Hyde Park
Mercure London Hyde Park Hotel
The Westbourne Hyde Park
#111 of 1,068 in London
333 reviews
Show Prices
Show Prices
Show Prices
Paddington / Maida Vale
Mercure London Paddington Hotel
Paddington / Maida Vale
Hilton London Paddington
Hilton London Paddington
#400 of 1,068 in London
3,877 reviews
Paddington / Maida Vale
Park Grand Paddington Court
Park Grand Paddington Court
#214 of 1,068 in London
967 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Indigo London-Paddington? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Indigo London-Paddington

Property: Hotel Indigo London-Paddington
Address: 16 London Street | Paddington, London W2 1HL, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#70 Romantic Hotel in London
#82 Family Hotel in London
#102 Business Hotel in London
#144 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Indigo London-Paddington 4*
Number of rooms: 64
Official Description (provided by the hotel):
Upon entering Tripadvisor Certificate of Excellence 2014 winner Hotel Indigo London-Paddington you feel an immediate shift away from the hectic pace of business travel. Enjoy the quiet luxury and individuality of this chic, London boutique hotel moments from Paddington Station. Hotel Indigo London-Paddington benefits from the central Paddington location which is a tourist hub and a home to many business headquarters. This boutique hotel is adjacent to Paddington Station from where the Heathrow Express leaves every 15 minutes and takes the same time to reach the airport. Preferred equally by business executives and leisure guests, the Hotel Indigo London-Paddington is close to Oxford Street shops and Selfridge's, beautiful Hyde Park and Notting Hill areas. It is easy to reach the City, West End theatres or the famous galleries and museums from Paddington Station. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Odigeo, Booking.com, Priceline, Ctrip TA, IHG, Hotels.com, 5viajes2012 S.L., HotelsClick, HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your Hotel Indigo London-Paddington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Indigo London Paddington

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing