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“Great place to stay in London; especially if you're going to/from Heathrow”

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Novotel London Paddington
Ranked #255 of 1,077 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Reviewed 27 May 2014

From the moment we arrived, we really liked this hotel. We were met straight away on reception by Helen, who, noticing that I was carrying my son in a carrier, whipped out a little penguin toy and made a real fuss of him. It was a great welcome!

We were early for check in (which wasn't a problem), asked for a cot to be placed in our room, and we were also upgraded due to my platinum membership (or charm and good looks, perhaps).

We stayed in an executive room, and no sooner had we put our bag down when there was a knock at the door and a smiley chap brought in a travel cot. We were impressed with the responsive service!

The room was silent, the bed was comfy, and the nespresso made me feel like George Clooney. For a few seconds.

We used the pool area with our son and had it all to ourself. The gym was basic but clean and well equipped - I'm a personal trainer and could have fashioned a pretty good workout with what was on offer. We paid for the buffet breakfast in the morning, and again, the staff made a real fuss of our son - smiling at him, playing with him, getting the high chair without us even asking. It was really impressive, and we were made to feel very welcome. The food was excellent! We love a buffet...

The location is also great. Right by the canal, we took a walk through Little Venice then all along the Regents Canal - a part of London we'd never seen before. We walked all the way to London Zoo, and also walked through Hyde Park to the Natural History Museum on day 2. The hotel is right next to Paddington tube, so I would totally recommend it as a good, central tourist spot.

Overall, for our first stay in a Novotel, and for our first stay as Platinum members, we were very, very impressed.

  • Stayed: May 2014, travelled with family
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1  Thank TheodorsLounge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelpaddington, Rooms Division Manager at Novotel London Paddington, responded to this reviewResponded 1 June 2014

Dear TheodorsLounge, Thank you very much for your kind review. It is much appreciated and I can assure you that all the team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Paulo Bernini.

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843 - 849 of 2,529 reviews

Reviewed 24 May 2014

Stayed at this hotel May 2014 for 1 night, staff very helpful and very clean hotel.. 5 min walk along the canal from the tube station in nice quiet surroundings. The only negative was the awful smell from the sink when used, Stale/rotten eggs water smell. Breakfast was good and main bed and sofa bed comfortable.

  • Stayed: May 2014, travelled with friends
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Thank Denise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelpaddington, Rooms Division Manager at Novotel London Paddington, responded to this reviewResponded 26 May 2014

Dear DeniseH,Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, Paulo Bernini.

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Reviewed 22 May 2014

Stayed at this hotel April 2014. Staff were very pleasant and friendly. A bit disappointed our room wasn't ready when we arrived about 3.45pm. Receptionist apologetic.
Room was ok. Very clean but a bit on small side for family room. The main bed was comfortable but sofa bed was very uncomfortable. The toilet is separate from bathroom, is very small and has no sink in it. Found this a bit strange. However as stated very clean. Hotel has a swimming pool which my daughter and friend used and enjoyed very much. Bar meals and drinks were reasonably priced and food good. Didn't use restaurant. OverallI enjoyed my stay here and would probably use again. Very convenient for Paddington station.

  • Stayed: April 2014, travelled with family
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1  Thank Moira M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelpaddington, Rooms Division Manager at Novotel London Paddington, responded to this reviewResponded 26 May 2014

Dear MoiraM, Thank you for taking the time to write a review about your recent visit. I am delighted that you enjoyed your stay and we have noted your comments about the late check in, for which, I can only apologise along with the assurance we have since addressed. Kind regards, Paulo Bernini.

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Reviewed 21 May 2014

Staff were very friendly on reception and others we saw; room was clean and the temperature was good without the air conditioning being noisy. Room was also very quiet despite being close to railway and tube. Breakfast choice good for a family.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Accorhotels.com
Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelpaddington, Rooms Division Manager at Novotel London Paddington, responded to this reviewResponded 26 May 2014

Dear RichardW,Thank you for your kind comments and compliments – we are delighted that you enjoyed your stay and we look forward to welcoming you back again soon. Kind regards, Paulo Bernini.

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Reviewed 20 May 2014

The hotel is conveniently located just 5 min. walk from the Heathrow Express/Connect trains. The canals nearby are nice, but the environment around the hotel is dull and business-like. The hotel itself is rather bland with no identity, but it's really good value for money and it has a pool. Stayed with two kids and we got a triple for around 120 UKP a night.

  • Stayed: May 2014, travelled with family
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Thank Sehested-Frederiksen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelpaddington, Rooms Division Manager at Novotel London Paddington, responded to this reviewResponded 26 May 2014

Dear Sehested-Frederiksen,Thanks for your review. I am glad you had a good stay with us, Kind regards, Paulo Bernini.

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Reviewed 19 May 2014

Excellent location from Paddington Station, great, very helpful staff, had an excellent room on the 10th floor which was very quiet as I am a light sleeper, clean and with everything you could need. Food was good too with a good variety of choices.

Room Tip: If you want a quiet room a higher floor is preferable.
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  • Stayed: May 2014, travelled on business
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1  Thank lizwhitenlp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelpaddington, Rooms Division Manager at Novotel London Paddington, responded to this reviewResponded 26 May 2014

Dear lizwhitenlp, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Paulo Bernini.

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Reviewed 12 May 2014 via mobile

Stayed with my mother and enjoyed a clean, new and quiet room. The location is good since the Heatrow express stops at Paddington station. If your luggage is heavy, I recomend a taxi even if it's a short walk to the hotel. The breakfast was vere good, the staff polite and efficient. We hope to return!

Stayed: May 2014, travelled with family
2  Thank anneli1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novotelpaddington, Rooms Division Manager at Novotel London Paddington, responded to this reviewResponded 19 May 2014

Dear anneli1234, Many thanks for your kind review. I am glad my team made your stay enjoyable. Kind Regards, Paulo Bernini.

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Additional Information about Novotel London Paddington

Address: Sheldon Square 3 Kingdom Street, London W2 6BD, England
Phone Number:
Region: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Green Hotel in London
#109 Family Hotel in London
#189 Luxury Hotel in London
#215 Romantic Hotel in London
#237 Business Hotel in London
Price Range: £108 - £257 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Paddington 4*
Number of rooms: 206
Official Description (provided by the hotel):
The 4 star Novotel London Paddington is in the Paddington Central area, easily accessible by public transport and a few minutes' walk from Paddington Station (15 minute link to Heathrow Airport and great connection to all parts of London with 4 tube lines). Enjoy a shopping spree on Oxford Street or take a leisurely stroll to Hyde Park and Kensington Palace. All 206 rooms have free Wifi access and satellite TV. Our Elements restaurant and bar also offer a relaxed dining and drinking experience. The hotel has a swimming pool, sauna and fitness room for you to unwind after a long day exploring London. You can as well use our concierge services to book your tickets for the best West End shows or for numerous attractions. ... more   less 
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Also Known As:
Novotel London Paddington Hotel London
Accor London Paddington

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