We stayed at Ten Manchester for 4 nights in late April. It is a nice clean hotel in a good location. The staff is cordial and competent. The restaurant in the hotel is quite good. Downsides are that the rooms are very small, there is no common area where you can go and just read and relax (except in restaurant) and the price for the rooms was pretty high at 285 BCP/night. I would have rated it an overall 3 or possibly a 4 had it not been for the shock I received on check out. We sent out a small bundle of laundry and found that we had been charged 150 BCP for it. When we sent the items out, we did not see a rate sheet in the room for the laundry and we realized that the charges would be high and were prepared to pay extra for the convenience. But not 4.40 BCP per pair of socks and 6 BCP for a pair of underpants and 18 BCP for a white shirt. In nearly every case, it would have costs less to just buy new clothes rather than have them laundered there. After reviewing the charges, I discovered that we had been charged about 30 BCP for items that we did not own, so they removed those charges.
I recommend that Ten Manchester either discontinue offering laundry service altogether or that they not accept laundry unless it is accompanied by the checklist which shows what the charges will be for each item.
Otherwise, I expect future guests will have an otherwise pleasant experience at the hotel severely marred by their outrageous laundry service.
- Official Description (provided by the hotel):
- Ten Manchester Street is a boutique hotel in Marylebone with 45 unique bedrooms housed in a beautiful Edwardian building.The hotel is located within 5 minutes walking distance of Baker Street station and 10 minutes walking from Oxford street and Bond Street station.Ten Manchester Street Hotel also boasts a walk-in 'Hunters & Frankau' designed humidor, all-weather cigar terrace and a Cigar Shop and indoor Tasting Room, offering a comprehensive range of hand-rolled Havanas plus many other famous Cuban marques.Our exclusive Dieci Restaurant, serving modern Italian cuisine, is the perfect place to relax and enjoy yourself with rare fine wines and a selection of menus, including our famous Afternoon Tea. ... more less
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- Also Known As:
- No. Ten Manchester Street Hotel London
- No. 10 Manchester Street