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“Poor service”

Docklands Bar & Grill
Ranked #10,484 of 24,651 Restaurants in London
Price range: US$26 - US$53
Cuisines: European, British
More restaurant details
Restaurant details
Good for: Bar Scene, Special Occasion Dining
Dining options: After-hours, Lunch, Dinner, Breakfast, Reservations
Dining style: Casual Dining
Cross street: Western Gateway
Transit: The Docklands Bar & Grill is adjacent to Royal Victoria on the Docklands Light Railway (DLR). The DLR connects directly with Canary Wharf and the City. It is well linked with other underground lines connecting to Central London in lees than 30 minutes.
Reviewed 3 weeks ago via mobile

Food was nice however service was awful. We sat outside and were forgotten about. Other tables were complaining too. Was told a free drink came with the steak and when the bill came (we actually had to go to the bar to ask for it as no one came outside) we had been charged for it. When asking for it to be removed they became argumentative. We refused to pay the service charge that was added on, we were then chased across the road by the waiter to ask why!! Shame as otherwise it was a nice meal!

Thank j2524975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 173 reviews

Reviewed 3 weeks ago via mobile

The food when it came was great we all had the burger it came looking fab and I thoroughly enjoyed it!
But the service was terrible we sat outside and only a couple of tables inside were taken however it took for 3 staff to come to our table before our order 1 of those people I’d gone to speak to inside only to be told he’d get to me and then see him go to our table they didn’t understand us I’m not racist but why have staff that can’t understand English to take a food order on front of house.. at the end the bill was presented to us and didn’t show the deal the second person had gone to find out if we could have (never to return) the table opposite was complaining too... just crazy and a shame as the food was excellent I hope the compulsory service charge I didn’t want to pay went to the chefs!!!!

Thank Jo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2018 via mobile

The food was excellent as was the service. Comfortable surrounding and great choice. The only blemish on an excellent meal was a tomato which I attacked to vigorously and ended up covering myself and the table in juice, fantastic.

Thank Stephen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2018 via mobile

Absolutely terrible. No eye contact or acknowledgement from any of the staff on duty. Waited ten minutes to even have anyone ask us if we wanted to order, at which point we decided it wasn't worth the expense and left. Would not recommend to anyone!

Thank Maria1103_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2018 via mobile

Limited choice especially for veggies and gluten free.
Seasonal veggies were great and cooked to perfection. The side salad was very fresh however it was drowned in dressing. best to ask for it on the side and dress yourself.
Sirloin Steak was butcher cut, well seasoned and cooked to perfection.
Fresh fruit salad was very fresh but dull, tasteless and uninspired, with not even a strawberry or raspberry to dress or add interest.
The restaurant itself was noisy and lacked atmosphere. The staff were friendly, helpful and provided a good service.
It's great to be able to dine outside with fantastic views of the city, the O2 and cable cars, the terrace is a lovely option.

Thank Sonz999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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