We had an odd experience at this hotel. We arrived in London on the Caledonian Sleeper from Edinburgh (i.e. very early!) and although we were aware we wouldn't be able to check in at 7 am in the morning we wanted to leave our bags at the hotel.
On arriving, the hotel seemed fine from the outside. Sussex Gardens is a night street - very close to Hyde Park, and with good rail links nearby. There are many similar hotels on the street and the Metropolis didn't look particularly better or worse than any others.
However, as we walked towards the door we noticed that two members of staff were smoking literally on the doorstep. They barely moved out of way, didn't greet us, and only helped us with the door when they saw that I was really struggling with my luggage. The reception area was fine but looked more like a 3* than the advertised 4* standard. There were lots of messy folders at the reception desk. The member of staff on reception didn't greet us or smile at us, and just looked slightly annoyed to be interrupted. His English wasn't brilliant and eventually he went to get another member of staff as we seemed to be having trouble communicating. The staff member who came out then was pleasant and helpful.
We left our bags and returned later in the day to check in and collect the bags. The bell boy was very polite and friendly but asked me to come through to the storage room to pick my bag out, which I found a bit odd. We were informed at reception that the hotel was experiencing problems with its boiler and we were being upgraded to a 5* hotel by Marble Arch. I can't fault them for this, as its exactly what should be done in such a situation, although it was a pity because we would rather have stayed in a different hotel on Sussex Gardens.
A taxi was called for (and paid for) to take us the new hotel. I don't know if the taxi driver had any link with the hotel but he was awful - slamming on the breaks, driving badly, and then dropped us at the wrong hotel!
So all in all a very mixed opinion!
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- Also Known As:
- Shaftesbury Metropolis London Hyde Park Hotel London
- Shaftesbury Metropolis Hotel London